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Articles tagged “customer service”

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Travel Technology

Q&A: Putting Customer Care at the Heart of the Travel Experience

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.

Allianz Partners + Skift | 1 year ago

Q&A: Putting Customer Care at the Heart of the Travel Experience

Travel Technology

The Fragmented Travel Tech Industry Probably Won’t Consolidate Anytime Soon

The trick for a travel tech platform to do business with a big company is to start small, prove the service works, and then upsell.

Justin Dawes | 1 year ago

The Fragmented Travel Tech Industry Probably Won’t Consolidate Anytime Soon
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Hotels

Why Guest Communication Is Key to Delivering Stand-Out Service Within Hospitality

For hospitality brands to inspire loyalty, they need to deliver a consistently stellar guest experience — but many hotels haven’t been able to hire enough staff members to meet the high level of service guests expect. To overcome this challenge, hotels must increase efficiency and optimize communication between teams.

Sabre Hospitality + Skift | 2 years ago

Why Guest Communication Is Key to Delivering Stand-Out Service Within Hospitality

News Blog

U.S. Unveils New Airline Customer Service Portal

Air travelers in the U.S. now have a one-stop shop when it comes to knowing what airlines will provide them with in the event of a lengthy flight delay or cancellation. The new Airline Customer Service Dashboard by the Department of Transportation is designed to "ensure the traveling public has easy access" to airline commitments…

Edward Russell | 2 years ago

Travel Technology

Call Centers Could Turn to Artificial Intelligence to Face Flight Madness

Between permanent shifts into remote working, the Great Resignation, and spikes in flight cancellations, investing in advanced automation technology could be the only way call centers in the travel industry can show consistency long-term. Or just hire more humans.

Mary Ann Ha, Skift | 2 years ago

Call Centers Could Turn to Artificial Intelligence to Face Flight Madness

Tourism

Daily Podcast: The UK’s Travel Incompetence

Good morning from Skift. It's Wednesday, June 22 in New York City. Here's what you need to know about the business of travel today.

Rashaad Jorden | 2 years ago

Daily Podcast: The UK’s Travel Incompetence

Venture Capital

Data Firm Journera Raises Another $10 Million: Travel Startup Funding This Week

Closely watched travel-data startup Journera raises another $10 million from big-name venture firms — and claims it can be profitable by next year. In a very different deal, an Alaskan airline is raising money online to fund expansion to Asia. Will it work? Since no major airline has tried it, it's hard to say.

Skift | 2 years ago

Data Firm Journera Raises Another $10 Million: Travel Startup Funding This Week

Online Travel

Booking.com to Eliminate 2,700 Customer Service Jobs

We could hear more about Booking Holdings' rationale for eliminating a chunk of Booking.com's customer service workforce when the parent company reports its fourth quarter earnings February 23. It saves money to outsource operations, but doesn't foster better relationships with customers.

Dennis Schaal | 2 years ago

Booking.com to Eliminate 2,700 Customer Service Jobs

Online Travel

Airbnb’s Newest Influencer Is …. CEO Brian Chesky

Airbnb has been a savvy public relations practitioner throughout the years, and the volume of press releases the company churns out annually is legion. Brian Chesky's yearlong digital nomad stint aligns with the company's brand narrative and marketing strategy.

Dennis Schaal | 2 years ago

Airbnb’s Newest Influencer Is …. CEO Brian Chesky

Travel Agents

Travel Agents Book Multiple Trips for Clients at Same Time to Hedge Against Covid Closures

Even if some travel agents don't foresee trip-stacking becoming a long-term practice, the ongoing uncertainty about future restrictions and closures may mean they'll have to resort to the tactic longer than they expect.

Rashaad Jorden | 2 years ago

Travel Agents Book Multiple Trips for Clients at Same Time to Hedge Against Covid Closures