IBM + Skift
For airlines to deliver a seamless passenger experience, technology, people, and systems must connect on the back end.
3 months ago
Adara + Skift
This new whitepaper from Adara, based on the results of a survey of close to 500 travel marketing executives, offers a snapshot of the industry’s progress deploying advanced data-driven personalization strategies.
3 months ago
Salesforce + Skift
Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization.
4 months ago
IBM + Skift
The best airline solutions lie at the intersection of data, people, and technology that makes sense of the data and connects the people.
4 months ago
SkiftX
Artificial intelligence was a hot topic at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about the true power of AI in the travel industry, which will pail machine-powered automation with smart insights to create more meaningful relationships with customers.
5 months ago
Danni Santana, Skift
Oyo is more than just a budget hotel operator these days. Investments into its vacation home rental business are proof of that.
5 months ago
Yoolim Lee, Bloomberg
A further investment into artificial intelligence and localized languages — underserved in Southeast Asia — will give Grab a huge edge over its archrival. So watch out, Gojek.
6 months ago
Salesforce + Skift
Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.
6 months ago
Pavel Alpeyev, Bloomberg
With a second Vision Fund, Japan has emerged as the dominant driver of key technologies, many of which apply to travel and tourism. While the first staked ridehailing and the future of work technologies, the second is said to eye opportunities in artificial intelligence and autonomous driving.
7 months ago
Dennis Schaal and Sean O'Neill, Skift
The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.
8 months ago
Salesforce + Skift
The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences.
9 months ago
SkiftX
Artificial intelligence was a hot topic at this year’s Skift Forum Europe in London. In this video recap from the event, we learn more about how Travelsify is using AI to help unlock unexpected insights about hotels and their brands hidden within customer review data.
9 months ago
