Articles tagged “artificial intelligence”

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Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Salesforce + Skift

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

1 week ago

Why SoftBank’s Second $108 Billion Vision Fund Matters to Travel

Why SoftBank’s Second $108 Billion Vision Fund Matters to Travel

Pavel Alpeyev, Bloomberg

With a second Vision Fund, Japan has emerged as the dominant driver of key technologies, many of which apply to travel and tourism. While the first staked ridehailing and the future of work technologies, the second is said to eye opportunities in artificial intelligence and autonomous driving.

4 weeks ago

6 Big Travel Takeaways From Skift Tech Forum

6 Big Travel Takeaways From Skift Tech Forum

Dennis Schaal and Sean O'Neill, Skift

The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.

2 months ago

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How Advanced Tech is Helping Hotels Humanize the Guest Experience

How Advanced Tech is Helping Hotels Humanize the Guest Experience

Salesforce + Skift

The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences.

2 months ago

Skiftx Original
Skift Forum Europe Video: Quantifying the Hotel Brand Experience With AI

Skift Forum Europe Video: Quantifying the Hotel Brand Experience With AI

SkiftX

Artificial intelligence was a hot topic at this year’s Skift Forum Europe in London. In this video recap from the event, we learn more about how Travelsify is using AI to help unlock unexpected insights about hotels and their brands hidden within customer review data.

3 months ago

Skift Tech Forum: Amadeus Says Computer Vision Models Will Disrupt Aviation Tech

Skift Tech Forum: Amadeus Says Computer Vision Models Will Disrupt Aviation Tech

Sean O'Neill, Skift

Computer vision algorithms will have a huge impact on airline and airport operations, according to Marion Mesnage, who heads up the research and innovation team at Amadeus, the travel tech giant.

3 months ago

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

Sean O'Neill, Skift

The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.

3 months ago

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Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Epsilon-Conversant + Skift

Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. In our recent webinar, we discuss how industry executives can make use of this powerful new tool.

3 months ago

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Video: 3 Major Ways Artificial Intelligence Will Disrupt the Travel Industry

Video: 3 Major Ways Artificial Intelligence Will Disrupt the Travel Industry

L.E.K. Consulting + Skift

The often-misunderstood technology has the potential to revolutionize all sectors of the travel industry. The keys to success will be understanding the right way to deploy AI — and seizing the new markets it can unlock.

3 months ago

No Shock or Awe at Booking Holdings About Airbnb’s Buy of HotelTonight

No Shock or Awe at Booking Holdings About Airbnb’s Buy of HotelTonight

Dennis Schaal, Skift

Booking Holdings' Glenn Fogel, whose background is in mergers and acquisitions, was undoubtably not surprised when Airbnb bought HotelTonight. We'd be shocked if he and others hadn't kicked the tires.

5 months ago

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How to Win at Travel Marketing in the Age of Google and Expedia

How to Win at Travel Marketing in the Age of Google and Expedia

Tinyclues + Skift

It’s tough for travel brands to compete against the Googles, Bookings, and Expedias of the industry. Integrating deep learning technology into existing marketing solutions can allow brands to make the most of their first-party data to better understand the patterns of their customers and make smarter, action-oriented decisions.

7 months ago

Heathrow Airport Wants to Use Artificial Intelligence to Speed Up Landings

Heathrow Airport Wants to Use Artificial Intelligence to Speed Up Landings

Christopher Jasper, Bloomberg

In the landing game seconds really matter. Safely cutting the gap between landing times in cloudy conditions will be popular with passengers, who want to get on to the ground as quickly as possible.

7 months ago