Salesforce + Skift
Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.
1 week ago
Pavel Alpeyev, Bloomberg
With a second Vision Fund, Japan has emerged as the dominant driver of key technologies, many of which apply to travel and tourism. While the first staked ridehailing and the future of work technologies, the second is said to eye opportunities in artificial intelligence and autonomous driving.
4 weeks ago
Dennis Schaal and Sean O'Neill, Skift
The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.
2 months ago
Salesforce + Skift
The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences.
2 months ago
SkiftX
Artificial intelligence was a hot topic at this year’s Skift Forum Europe in London. In this video recap from the event, we learn more about how Travelsify is using AI to help unlock unexpected insights about hotels and their brands hidden within customer review data.
3 months ago
Sean O'Neill, Skift
Computer vision algorithms will have a huge impact on airline and airport operations, according to Marion Mesnage, who heads up the research and innovation team at Amadeus, the travel tech giant.
3 months ago
Sean O'Neill, Skift
The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.
3 months ago
Epsilon-Conversant + Skift
Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. In our recent webinar, we discuss how industry executives can make use of this powerful new tool.
3 months ago
L.E.K. Consulting + Skift
The often-misunderstood technology has the potential to revolutionize all sectors of the travel industry. The keys to success will be understanding the right way to deploy AI — and seizing the new markets it can unlock.
3 months ago
Dennis Schaal, Skift
Booking Holdings' Glenn Fogel, whose background is in mergers and acquisitions, was undoubtably not surprised when Airbnb bought HotelTonight. We'd be shocked if he and others hadn't kicked the tires.
5 months ago
Tinyclues + Skift
It’s tough for travel brands to compete against the Googles, Bookings, and Expedias of the industry. Integrating deep learning technology into existing marketing solutions can allow brands to make the most of their first-party data to better understand the patterns of their customers and make smarter, action-oriented decisions.
7 months ago
Christopher Jasper, Bloomberg
In the landing game seconds really matter. Safely cutting the gap between landing times in cloudy conditions will be popular with passengers, who want to get on to the ground as quickly as possible.
7 months ago