Page 7

Articles tagged “customer service”

Hotels

The self-service travel trend spreads from airports to hotels

Self-service check-ins won’t work for every hotel: Business travelers want these one-stop services, but leisure travelers want see the services they pay for and appreciate the touch of humanity.

Skift | 11 years ago

Airlines

Ryanair is worst short-haul airline according to UK travel magazine readers

And yet people continue to fly Ryanair at such record numbers it's in a position to buy rival Aer Lingus if only the enemies the airline has made along the way would step aside.

Oliver Smith, The Daily Telegraph | 11 years ago

Ryanair is worst short-haul airline according to UK travel magazine readers

Online Travel

Thomson apologies to tour customer over abusive emails

Whether an employee interfered with customer service emails or an agent went rogue, Thomson needs to enhance its oversight. And its compensation offer seems paltry considering what the customer was subjected to and the disappointing experience on the tour.

James Hall, The Daily Telegraph | 11 years ago

Thomson apologies to tour customer over abusive emails

Airlines

Virgin America to push notifications to seatbacks for personalized service

Don't take it personal, but Virgin America is taking personalization to new heights, and is testing having tablet-wielding staff push personalized notifications and offers to your airplane seatback. Very clever idea, if it's not intrusive.

Skift | 12 years ago