Sarah Enelow-Snyder, Skift
This week in aviation, United cracks down on pilots' alcohol consumption, Cathay sees complications from the Hong Kong protests, and we take a close look at competition in the European short-haul market.
5 mins ago
Irene García Pérez, Christopher Jasper, and Peter Flanagan, Bloomberg
Ryanair expects minimal cancellations if pilots in Britain and Ireland go ahead with a strike as planned. But anticipated moves in the next few weeks promise many labor actions. Ryanair passengers should keep an eye on their flight statuses.
1 hour ago
Kyunghee Park, Bloomberg
Looks like Rupert Hogg is paying the price for Cathay's response to the unrest in Hong Kong. Will changing the CEO help or might things get worse?
1 day ago
Salesforce + Skift
Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.
4 days ago
Angus Whitley and Kyunghee Park, Bloomberg
Is China’s clampdown on Cathay during protests a one-off, or is it going to be the new normal for Hong Kong companies? The latter will be disastrous for Hong Kong’s reputation as an open market.
1 day ago
Richard Holmes, Skift
Kenya has felt little long-term impact from the terrorist attacks that shook the city’s dusitD2 Nairobi hotel in January. That’s good news for the city’s hoteliers and the country’s all-important tourism industry. Are travelers simply becoming immune to the threat of terror?
1 day ago
Sean O'Neill, Skift
Investors have bet on some innovative business models. AirPortr has hand-delivered about 100,000 bags from homes to airports, lifting a worry off the hands of Londoners as they pass through airport security. PaulCamper is an Airbnb for RVs. Meanwhile, SleepBox converts spare hotel rooms into video game halls and other social zones for college students.
1 day ago
Raini Hamdi, Skift
Chinese tourists are the world's biggest spenders. That arms Beijing with a geopolitical tool. The not-so-secret weapon shows no signs of diminishing in its effectiveness to redirect tourism flows.
1 day ago
Andrew Sheivachman, Skift
American Express Global Business Travel continues to strike strategic deals around the world. Its competitors are doing the same, and one has to wonder how all the international competition will shake out.
1 day ago
Leslie Barrie, Skift
Travelers are thinking more about their sleep habits than ever before. The hospitality industry has taken note and is now trying to find more innovative ways to help guests snooze. But will this push really help drive bookings?
1 day ago
Grant Martin, Skift
Marriott's new dynamic pricing will make award nights more expensive for those who can only travel during peak season. Those with some flexibility in their schedules, however, may be in for a treat.
2 days ago
Danni Santana, Skift
Crowdsourcing the booking process, if you will, is a smart strategy to make guests feel involved in the business.
2 days ago