Laura Powell, Skift
A room in a luxury hotel is certainly incomplete without a bathrobe. But beyond satisfying guest expectations, brands are realizing that spiffing up their wraparound options can shower them with extra benefits.
4 mins ago
Maria Lenhart, Skift
South Asian destination weddings are a lucrative and growing travel niche, fueled by demand from affluent Indian immigrant communities in North America. However, travel advisors need to be prepared for complex challenges.
4 mins ago
Paul Biasco, Skift
Adventure travel is a booming niche that many agencies would be wise to take on. Given the trends for retirees to live longer and healthier lives, and for millennials to search for unique experiences, this segment of the travel market is just getting started.
5 mins ago
Club Med + Skift
As the industry faces challenges, dynamic operators have embraced new hospitality models to capture market share and engage the experience-driven consumer of tomorrow.
1 min ago
Faiza Soule Youssouf and Kamlesh Bhuckory, Bloomberg
AccorHotels and Club Med declined to comment about whether the outcome of the presidential election in Comoros would dictate their investment decisions in this archipelago in the Indian Ocean. Comoros is beautiful, but too unstable and small for the typical Western brands.
2 hours ago
Gerald Porter Jr., Bloomberg
Because the Boeing 737 Max is such a new jet, most airlines don't have that many of them. That means many carriers still may operate a near-normal schedule while the airplanes are grounded.
3 hours ago
Patrick Whyte, Skift
Whatever happens over the next few weeks, months, and years, Brexit has brought back some unpleasant memories and risks damaging the very united tourism that the north and the south in Ireland have worked so hard to build.
8 hours ago
Brian Sumers, Skift
Alex Cruz said fixing British Airways would take several years. After three years on the job, he appears to be making progress. But there's more work ahead.
9 hours ago
Meghan Carty, Skift Research
In its third year, Skift Research’s U.S. Experiential Traveler Survey shows us how the modern American traveler has changed and remained constant, revealing important information for travel industry insiders looking to appeal to this market.
10 hours ago
Grant Martin, Skift
It's rare that loyalty program members get worked up enough to create their own activist campaign. They usually just bolt. That Marriott's members have done so is a testament to how loyal some of its customers want to remain.
10 hours ago
Kyunghee Park, Bloomberg
Airlines often claim they know more about their customers than any other type of business. But when they try to use the data, they often stumble. Airlines run complex businesses, and sometimes it is difficult to translate data into customer service improvements. We'll see if Cathay Pacific has more success than other carriers.
16 hours ago
Deanna Ting, Skift
Marriott says you really can have it all when it comes to a hotel company — both scale and quality. But can you really do that without sacrificing one for the other? Guess we'll find out over the next three years.
18 hours ago