Latest News

Google Finds Customer Service Beats Loyalty Programs

Google Finds Customer Service Beats Loyalty Programs

Grant Martin, Skift

It's no surprise that travelers are starting to place a higher priority on customer experience over loyalty programs considering how uncomfortable air travel has become. Google's data just proves it.

5 hours ago

Blackstone’s Acquisition of Audiovisual Firm Shines a Spotlight on Event Production

Blackstone’s Acquisition of Audiovisual Firm Shines a Spotlight on Event Production

Sean O'Neill, Skift

Roll up, roll up, roll up! No, that's not a lyric from a song by either The Struts or Fitz and the Tantrums. That's instead the call of Blackstone, which has bought events tech provider PSAV with a likely plan of creating more roll-up mergers with similar vendors.

6 hours ago

Inside Cvent’s Technology Strategy

Inside Cvent’s Technology Strategy

Andrew Sheivachman, Skift

There's a lot of buzz around emerging technologies like augmented reality and facial recognition. Realistically, though, it's too early for these things to really catch on, but companies like Cvent want to be ready to deploy new products when and if they do.

7 hours ago

Let’s Not Get Carried Away With New Airport Security Procedures

Let’s Not Get Carried Away With New Airport Security Procedures

Brian Sumers, Skift

Last week's stolen plane tragedy in Seattle made for great television. It also scared some travelers. But let's call it what it was: a fluke.

7 hours ago

Red Roof Adds an Economy Extended Stay Brand to Its Portfolio

Red Roof Adds an Economy Extended Stay Brand to Its Portfolio

Deanna Ting, Skift

If it's an economy/midscale or extended stay brand, expect hotel companies to keep launching them until eternity at this point.

14 hours ago

Blackstone May Take a Stake in the Loyalty Program of India’s Jet Airways

Blackstone May Take a Stake in the Loyalty Program of India’s Jet Airways

George Smith Alexander and P R Sanjai, Bloomberg

Jet Airways is in a race to raise cash as its pile of debt balloons. Blackstone is reportedly discussing a valuation of around $400 million to $500 million for the Indian carrier's loyalty arm, but the bigger financial picture remains troubled.

17 hours ago

Condé Nast Traveler Will Combine U.S. and UK Editorial Teams

Condé Nast Traveler Will Combine U.S. and UK Editorial Teams

Jason Clampet, Skift

There is a striking difference in editorial styles between the two titles, with the U.S. edition hyper-focused on luxury and fashion and the UK one focused on a broader swath of readers. We're interested in seeing what will emerge as the singular voice.

18 hours ago

Tenants of the Latest Airbnb-Branded Complex in Nashville Feel Blindsided

Tenants of the Latest Airbnb-Branded Complex in Nashville Feel Blindsided

Deanna Ting, Skift

Oops, they did it again. Will the Airbnb-branded apart-hotel developer Niido ever learn its lesson?

20 hours ago

Trump Organization Calls Illinois Attorney General Lawsuit Political

Trump Organization Calls Illinois Attorney General Lawsuit Political

Patricia Hurtado, Bloomberg

It looks like the Trump International Hotel & Tower in Chicago didn't get required permits over its use of Chicago River water. The Trump administration's Environmental Protection Agency hasn't exactly been a stickler for environmental paperwork, either.

21 hours ago

How Cvent Searches for the Event Technology Tipping Point

How Cvent Searches for the Event Technology Tipping Point

Andrew Sheivachman, Skift

Cvent wants to be opportunistic about adding emerging technologies like augmented reality to its broad stable of products for event professionals. For the time being, the focus is on making its products easier to use and reducing the fragmentation that can make life more complicated for its customers.

21 hours ago

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Texas Travel Leaders Fight Discriminatory Legislation Harmful to the State’s Economy

Texas Travel Leaders Fight Discriminatory Legislation Harmful to the State’s Economy

VisitDallas + Skift

The “Texas Welcomes All” coalition, which is fighting discriminatory legislation in the state, proves that convention and visitor bureaus can drive real societal impact –– both within tourism and beyond.

21 hours ago

Warren Buffett’s Berkshire Hathaway Boosts Its Bets on Southwest and Delta

Warren Buffett’s Berkshire Hathaway Boosts Its Bets on Southwest and Delta

Katherine Chiglinsky, Bloomberg

It sounds like Warren Buffet is not spooked by higher oil prices. That probably bodes well for everyone else invested in airlines.

23 hours ago

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