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Articles tagged “customer service”

Online Travel

Tripadvisor Plus’ New Text Service Lacks the Human Touch

Tripadvisor's travel-planning help by text for Tripadvisor Plus subscribers plays to the company's strengths — user reviews and a global roster of hotels, restaurants and things to do listings. It really can't compete, though, with a real travel agent who has visited the destination and knows the hotel general manager personally.

Dennis Schaal, Skift | 3 years ago

Tripadvisor Plus’ New Text Service Lacks the Human Touch
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SkiftX

Upcoming Webinar: How to Stay Ahead of Demand and Win in CX

LivePerson is running a key webinar to help industry brands rapidly scale care and commerce operations through Conversational AI and messaging in the post-pandemic travel resurgence.

LivePerson + Skift | 3 years ago

Upcoming Webinar: How to Stay Ahead of Demand and Win in CX
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Online Travel

4 Data-First Imperatives to Guide Travel Brands’ Recovery

There’s one thing we know for sure: Travel will be back in 2021. But it won’t look the same. For travel brands, actionable data from hyper-targeted customer listening will be the key to regain and earn trust, win market share, and ultimately succeed in a post-Covid world.

Publicis Sapient + Skift | 3 years ago

4 Data-First Imperatives to Guide Travel Brands’ Recovery
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Airlines

How Singapore Airlines Uses Tech to Transform Each Step of the Traveler Journey

Technology has proven to be a valuable friend to airlines in the Covid-19 era. As they reimagine every aspect of the travel experience to make trips as safe as possible for passengers and employees, digital solutions, for everything from booking to in-flight entertainment, have become vital.

Singapore Airlines + Skift | 3 years ago

How Singapore Airlines Uses Tech to Transform Each Step of the Traveler Journey

Online Travel

Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

Sabre has created a new role of "chief services officer." It might sound like a gimmick, but the concept actually has deep roots in the technology sector.

Sean O'Neill, Skift | 4 years ago

Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company
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Business Travel

New Report: 10 Business Travel Trends for 2020

What’s in store for the business travel sector in 2020? Our newest trend report, created in partnership with corporate travel management leader TripActions, offers a prediction on the 10 trends that will have the biggest impact on business travel in the year ahead.

Navan + Skift | 4 years ago

New Report: 10 Business Travel Trends for 2020
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Airlines

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

Salesforce + Skift | 5 years ago

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Sean O'Neill, Skift | 5 years ago

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Online Travel

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Expedia wants to help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn't readily share much customer information with hotels, a longtime grievance in the lodging industry.

Dennis Schaal, Skift | 5 years ago

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed
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Hotels

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

A property’s frontline staff is typically the heart of any hotel operation. Investing in these employees, both professionally and personally, can lead to major enhancements in company culture and revenue.

FPG + Skift | 5 years ago

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck