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Articles tagged “airline passenger experience”

Airlines

Will Booze Ever Be Banned on U.S. Airline Flights?

Despite some well-publicized incidents involving drunk passengers, U.S. airlines aren’t about to fly dry. The revenue is just too big. But flight attendants say drunk passengers are the top source of harassment and want airline staff to keep them off planes.

Micheline Maynard, Skift | 6 years ago

Will Booze Ever Be Banned on U.S. Airline Flights?

Airlines

Tomato Juice Is Back on United Airlines Flights, But It’s Still Not Popular

In May, United removed tomato juice because few passengers drink it. Afterward, though, United got another lesson in the power of social media. Many folks complained, and so tomato juice has returned. The funny thing is, United's customers still aren't asking for it. But at least it's there.

Brian Sumers, Skift | 6 years ago

Tomato Juice Is Back on United Airlines Flights, But It’s Still Not Popular

Airlines

Do Airlines Overpromise With In-Flight Wi-Fi?

Travelers board an airplane and expect the Wi-Fi, which is often expensive, to work as it does at home. But it's not as good as at home, and it may never be. Should airlines do a better job of communicating that to customers?

Brian Sumers, Skift | 6 years ago

Do Airlines Overpromise With In-Flight Wi-Fi?

Airlines

Why Are Passengers So Harsh on Airplane Seats?

You ever sit in an airline seat and think, "Boy, this thing is not in good shape"? Don't blame the airline. Blame your fellow passengers.

Brian Sumers, Skift | 6 years ago

Why Are Passengers So Harsh on Airplane Seats?

Airlines

The Business of Passenger-Proofing Seats and Every Other Square Inch Inside a Plane

Airline passengers abuse nearly everything on an airplane. Sometimes, they do it because they're jet-lagged or drunk. Sometimes, they're just absent-minded. And on occasion, manufacturers say, customers probably abuse interiors for sport. But the good news: Everything is tested to withstand harsh treatment from passengers.

Brian Sumers, Skift | 6 years ago

The Business of Passenger-Proofing Seats and Every Other Square Inch Inside a Plane

Airlines

Spirit Airlines Is Adding Super-Fast Wi-Fi as It Gets More Flyer-Friendly

Travelers love to hate Spirit Airlines, and considering the way the carrier treated its customers for about a decade, that makes sense. But come next year, Spirit will offer a decent experience to its passengers. Will that help it attract more flyers?

Brian Sumers, Skift | 6 years ago

Airlines

Gogo CEO Concedes Company Lost Its Way — and Often the Wi-Fi Connectivity Too

How much of a future does Gogo have as an independent public company? We'll see. But it sounds like the new CEO is open to pursuing alternatives.

Brian Sumers, Skift | 6 years ago

Gogo CEO Concedes Company Lost Its Way — and Often the Wi-Fi Connectivity Too

Airlines

Airlines Would Prefer Passengers Stop Stealing Their Bedding

On the one hand, airlines are improving the flying experience — at least for business class — so much that passengers want to take a piece home with them. On the other, blanket theft is bad for the bottom line. We're pretty sure carriers don't have this problem in coach.

Brian Sumers, Skift | 6 years ago

Airlines

Airline Upgrades Lead to a Purloined Pillow Problem

Why can't business class passengers have nice things? Here's one problem: When airlines upgrade their amenities, passengers often steal them.

Brian Sumers, Skift | 6 years ago

Airline Upgrades Lead to a Purloined Pillow Problem

Airlines

An Aviation Schmooze Fest Reveals a Passenger’s Wish List for Jet Travel

Yes, there's some innovation on display at the annual Aircraft Interiors Expo in Hamburg. But mostly, the three-day show is about networking and building relationships.

Brian Sumers, Skift | 6 years ago

An Aviation Schmooze Fest Reveals a Passenger’s Wish List for Jet Travel