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Articles tagged “airline passenger experience”

Airlines

Virgin America as Standalone Brand Disappears Next Week

After acquiring Virgin America, Alaska Airlines will switch to a single reservations system next week. The company is confident it will avoid some of the problems other airlines have faced after cutovers. We tend to agree. Let's hope it's a non-event.

Brian Sumers, Skift | 6 years ago

Virgin America as Standalone Brand Disappears Next Week
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Airlines

American Airlines’ New Flagship Experience Raises the Bar for Passengers

American Airlines’ new Flagship experience gives its premium passengers a sneak peek into the passenger experience of the not too distant future.

American Airlines + Skift | 6 years ago

American Airlines’ New Flagship Experience Raises the Bar for Passengers

Airlines

Why Southwest Has So Many Flights That Leave Before 6 a.m.

Southwest added a bunch of flights earlier this year departing before 6 a.m., and passengers didn't seem to like them. But fear not. It's a short-term thing.

Brian Sumers, Skift | 6 years ago

Airlines

World’s Largest Car-Seat Manufacturer Wants to Disrupt the Airline Business

More companies are producing airline seats. That's good news for carriers, which have long complained about production delays from existing suppliers. It's not clear how much it matters for consumers. Airlines don't allot much space to each economy seat so there's not a lot of room for innovation.

Brian Sumers, Skift | 6 years ago

World’s Largest Car-Seat Manufacturer Wants to Disrupt the Airline Business

Airlines

Skift Forum Europe Preview: Ryanair CMO On Being More Customer-Friendly

There's no doubt Ryanair is a more customer-friendly airline than a few years ago. But its pilot shortage problem last year was a major problem, and it undoubtedly hurt its reputation.

Brian Sumers, Skift | 6 years ago

Skift Forum Europe Preview: Ryanair CMO On Being More Customer-Friendly

Airlines

One Fallout From Long-Haul Battle on Airfares: No Free Checked Bag

Low-fare airlines got there first. Now, big carriers are launching basic economy fares across the Atlantic. Expect some confusion as their customers figure out the rules.

Micheline Maynard, Skift | 6 years ago

One Fallout From Long-Haul Battle on Airfares: No Free Checked Bag

Airlines

Why Airlines Almost Always Serve Breakfast on Long-Haul Overnight Flights

Could airlines stop with the 4 p.m. breakfasts? Savvy travelers want to get acclimated to their new time zone as fast as possible, and a later afternoon meal of sausage and eggs doesn't help. But keep the coffee. It's vital.

Brian Sumers, Skift | 6 years ago

Why Airlines Almost Always Serve Breakfast on Long-Haul Overnight Flights

Airlines

Longer Flights Have Hong Kong Airlines Rethinking Customer Experience

We'd love to see an airline rethink the business class experience. Perhaps one might retire all the fluff, like the multi-course attempts at fine dining, served on tablecloths. But people apparently like the business class pageantry, so it sticks around, even on new entrants, like Hong Kong Airlines.

Brian Sumers, Skift | 6 years ago

Longer Flights Have Hong Kong Airlines Rethinking Customer Experience

Airlines

JetBlue’s Popular Mint Business Class Disrupted All of Its Rivals

JetBlue's not the most profitable U.S. airline. It's not the most on-time. It doesn't have nearly the selection of destinations as its larger competitors. But the airline has succeeded in disrupting the industry with its innovative business class product.

Brian Sumers, Skift | 6 years ago

JetBlue’s Popular Mint Business Class Disrupted All of Its Rivals

Airlines

United Airlines May Introduce Domestic Premium Economy

Don't criticize airlines for segmenting their product. This is a basic business principle: Airlines want to sell customers the most expensive products they're willing to buy.

Brian Sumers, Skift | 6 years ago

United Airlines May Introduce Domestic Premium Economy