Articles tagged “airline passenger experience”

Airlines and Airports Look to Biometrics to Improve the Passenger Experience

Airlines and Airports Look to Biometrics to Improve the Passenger Experience

Brian Sumers, Skift

Consumers are more comfortable with biometrics than ever, and we can probably thank Apple for that. Now airlines are starting to ask whether they might use facial recognition, fingerprints or iris scans to make the passenger experience better. Here's hoping they succeed.

2 weeks ago

Boeing is Working to Strengthen a New Player in Airline Seat Market

Boeing is Working to Strengthen a New Player in Airline Seat Market

Nicholas Brautlecht, Bloomberg

The industry desperately needs more seat suppliers besides Zodiac Aerospace and B/E Aerospace. But it may be a long time before relative newcomer EnCore can penetrate the market — even with Boeing's help. It's a tough business.

3 weeks ago

5 Passenger Experience Innovations That May Make Flying Better

5 Passenger Experience Innovations That May Make Flying Better

Nicholas Brautlecht, Bloomberg

Every year, innovators show up to these events showing what is possible on an airplane. And in the end, airlines adopt few of these suggestions. Often, carriers don't want to mess with what they know works, especially if there's a big cost to adopting new technology.

3 weeks ago

United Confirms Its New Business Class Cabin Is Facing Delays

United Confirms Its New Business Class Cabin Is Facing Delays

Julie Johnsson and Michael Sasso, Bloomberg

United has been downplaying this problem. But the airline had been counting on its new Polaris cabin to help it close the luxury gap with other airlines, so this is a major problem. And it's not clear when — or how — it will be solved.

3 weeks ago

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Brian Sumers, Skift

Alaska's frequent flyers should love this decision. No, they won't get flatbed business class seats to New York, but they'll keep plentiful free upgrades. For most road warriors, that's a big deal.

4 weeks ago

Alaska Airlines To Drop Virgin America Brand by 2019

Alaska Airlines To Drop Virgin America Brand by 2019

Brian Sumers, Skift

The big surprise would have been if Alaska Airlines kept the Virgin America brand. This isn't a big deal, and it's nice that Alaska will be upgrading many of its products in the next three years. New Wi-Fi can't come soon enough.

1 month ago

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

James Gaddy, Bloomberg

Four months after United introduced new serviceware for its Polaris business class, Delta is upping the ante with its own glassware, china, and serving pieces from Alessi. Will American raise its game next?

1 month ago

American Is Latest Airline to Bring Back Free Food — on Two Domestic Routes

American Is Latest Airline to Bring Back Free Food — on Two Domestic Routes

Brian Sumers, Skift

American took the safe approach in matching Delta on two key routes. It makes sense because carriers don't like to fall behind their competitors on the New York-California flights.

1 month ago

Why International First Class Is Slowly Disappearing From Airlines

Why International First Class Is Slowly Disappearing From Airlines

Brian Sumers, Skift

There is still a market for international first class. It's just not big, and its generally on flights between financial centers. Qatar Airways is making the right decision in focusing on business class, rather than first.

1 month ago

Trump Administration Backs Airlines in Rollback of Proposed Bag Fee Disclosures

Trump Administration Backs Airlines in Rollback of Proposed Bag Fee Disclosures

Alan Levin, Bloomberg

It's another win for big business, courtesy of the Trump Administration. Who cares about consumers, anyway?

2 months ago

Why Some Airlines Are Investing Big in Food for Their Best Passengers

Why Some Airlines Are Investing Big in Food for Their Best Passengers

Brian Sumers, Skift

It's little comfort to the average coach customer, but airlines are spending big money to improve food for higher-value customers. Just remember, it's still airline food, reheated in a tiny galley, so it may never be award-winning cuisine.

2 months ago

Gogo Has More In-Flight Internet Bandwidth Than It Knows What to Do With (Sometimes)

Gogo Has More In-Flight Internet Bandwidth Than It Knows What to Do With (Sometimes)

Brian Sumers, Skift

At least on some planes, Gogo finally has enough bandwidth to satisfy every passenger. That's good news, but it will take some time before passengers can count on reliably fast Wi-Fi on every flight.

2 months ago