How Airlines Decide What You’ll Eat and Drink On Board
Brian Sumers, Skift
With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.
1 month ago
×
Brian Sumers, Skift
With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.
1 month ago
Brian Sumers, Skift
This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.
1 month ago
Lucca de Paoli, Bloomberg
Virgin Atlantic has had a reputation for cool since the 1980s. But here's the reality: In recent years, Virgin has been a lot like most airlines. We'll see if this new cabin helps the airline get its swagger back.
1 month ago
Brian Sumers, Skift
British Airways probably will never win back its past magic. But the airline can get better and as it strives to improve, it should look forward, not back.
2 months ago
Kyunghee Park, Bloomberg
Airlines often claim they know more about their customers than any other type of business. But when they try to use the data, they often stumble. Airlines run complex businesses, and sometimes it is difficult to translate data into customer service improvements. We'll see if Cathay Pacific has more success than other carriers.
2 months ago
Christopher Jasper, Bloomberg
British Airways was the first airline to create a lie-flat business class seat. But its design had not been updated in years, and it has not been competitive for awhile. The airline needed an upgrade.
2 months ago
Brian Sumers, Skift
We'd like to think airlines would catch poor retrofit work before an aircraft flies passengers, but clearly that didn't happen here.
3 months ago
Mary Schlangenstein , Bloomberg
Southwest is much more protective of its brand than the average business, and that has served the company well. But publicly traded corporations need to keep shareholders happy, and shareholders want to see revenue growth. Southwest should be able to balance that with customer preferences.
3 months ago
Brian Sumers, Skift
Almost everything is improving at Spirit Airlines. Its on-time performance is getting better, and customer satisfaction is rising, according to the airline. More importantly for investors, ancillary revenue is up. Can the good times last?
4 months ago
Brian Sumers, Skift
It can take some airlines as long as a decade after a merger before they truly operate as one entity. But Alaska Airlines is working much faster to gobble up Virgin America. Part of that is because both carriers were relatively small. But by any standard, Alaska is moving quickly.
4 months ago
Brian Sumers, Skift
American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?
4 months ago
Brian Sumers, Skift
Asian airlines still cling to first class, but is the product necessary anymore? Some carriers are rethinking their strategies.
4 months ago