Articles tagged “airline passenger experience”

How United Is Chasing Revenue by Adding More Premium Seats

How United Is Chasing Revenue by Adding More Premium Seats

Brian Sumers, Skift

By adding a new premium-heavy configuration, United Airlines will be increasing operational complexity. It is hoping it can offset that with increased revenue. Will the plan work?

1 day ago

United CEO Wants More Business Class Seats in Jets Flying Transatlantic

United CEO Wants More Business Class Seats in Jets Flying Transatlantic

Brian Sumers, Skift

Today, United's rationale makes sense. Premium demand in many markets is robust, and United could probably make more money with more seats to sell. But what happens if business class demand drops at some point?

1 week ago

Why Frontier’s Flight Attendants Shouldn’t Solicit Tips From Passengers

Why Frontier’s Flight Attendants Shouldn’t Solicit Tips From Passengers

Adam Minter, Bloomberg

When flight attendants say their priority is safety, they mean it. In rigorous training, they learn how to fight fires, evacuate airplanes and secure the cabin against threats. They serve drinks, too. But that's not their most important role.

1 week ago

Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company

Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company

Brian Sumers, Skift

Over the past couple of decades, most U.S. airlines have focused on transporting customers from point A to B in relative comfort. Delta wants to go beyond, hoping passengers will view it as a trusted consumer brand. If they do, Delta may be able to command an even bigger revenue premium over its competitors.

1 month ago

Premium Economy Isn’t Really Economy Class. Why Does It Have the Name?

Premium Economy Isn’t Really Economy Class. Why Does It Have the Name?

Brian Sumers, Skift

The premium economy cabin many global airlines are installing isn't much like regular economy. So why do many airlines include "economy" in its name?

2 months ago

These Are the 8 Best Premium Economy Airline Products in the World

These Are the 8 Best Premium Economy Airline Products in the World

Eric Rosen, Bloomberg

You may be confused about what premium economy is and why airlines are adding it. Let us help you. Premium economy on long-haul flights is basically what business class was 20 years ago. But airlines have calculated it will sell better with "economy'" in its name, so that's what it's called.

2 months ago

Airport VIP Services Cater to the Rich and Famous

Airport VIP Services Cater to the Rich and Famous

Shivani Vora, Bloomberg

When the next recession hits — and it will come at some point — how many of these businesses will make it? We're guessing a lot of VIP travelers will decide they don't mind airport lines, after all.

2 months ago

Airlines Find Another Way to Wring Out Extra Revenue: Auctioning Unsold Premium Seats

Airlines Find Another Way to Wring Out Extra Revenue: Auctioning Unsold Premium Seats

Brian Sumers, Skift

Remember when airlines used to give away their best seats for free? Ha! The economy is strong, and airlines are offering fewer upgrades. Passengers who want to sit up front need to pay for it. But don't worry. Another recession will come, and the good days (for upgraders, at least) should return.

2 months ago

Why Airlines Rarely Know Exactly How Much Food and Drink They Need for Each Flight

Why Airlines Rarely Know Exactly How Much Food and Drink They Need for Each Flight

Brian Sumers, Skift

Will data science change how airlines stock food and drink carts? It could happen, and EasyJet is leading the way.

2 months ago

Airlines Hope Algorithms Can Finally Fix Their Drink Carts

Airlines Hope Algorithms Can Finally Fix Their Drink Carts

Brian Sumers, Skift

Passengers sitting in the back of the airplane hate it when an airline runs out of food for sale. But airlines also hate waste, and they usually must throw out uneaten fresh food the same day. How do airlines decide how much food and drink to board? It's a delicate dance.

2 months ago

American Air Tells Analysts It Needs to Get Passengers to Buy More Expensive Seats

American Air Tells Analysts It Needs to Get Passengers to Buy More Expensive Seats

Brian Sumers, Skift

Delta Air Lines and United Airlines recently told investors they're making big revenue from premium-seat upsells. Not surprisingly, American wants a piece of that action. But it has some IT work to do first.

3 months ago

Lufthansa Group May Sell Its Catering Arm as In-Flight Food Demand Dwindles

Lufthansa Group May Sell Its Catering Arm as In-Flight Food Demand Dwindles

Aaron Kirchfeld, Joyce Koh, Manuel Baigorri and Richard Weiss , Bloomberg

Lufthansa owns more ancillary businesses than most airlines, and generally that works out OK. But airline catering is not a growth industry, so maybe it's time for the company to get out of the business.

3 months ago