Articles tagged “airline passenger experience”

United Will Begin Giving Passengers Details About Why Their Flights Are Delayed

United Will Begin Giving Passengers Details About Why Their Flights Are Delayed

Brian Sumers, Skift

Airline passengers don't like being late. But what they probably dislike more is being late and not knowing why. Over the next few weeks, United will give some customers detailed information about the reason for delays. That could make passengers less anxious, which is a good thing.

1 day ago

United Airlines Will Add Premium Economy to Match Delta and American

United Airlines Will Add Premium Economy to Match Delta and American

Brian Sumers, Skift

United is lagging behind its competitors in launching international premium economy. But this is something it needs to do, if only because of competitive dynamics.

1 day ago

The Airport Lounge Conundrum — Airline Innovation Report

The Airport Lounge Conundrum — Airline Innovation Report

Brian Sumers, Skift

Airline lounges are rarely as opulent as the promotional pictures suggest. Yet passengers seem to love them. Why? Will they persist forever?

2 days ago

British Airways Finally Improves Its Catering — Business of Loyalty

British Airways Finally Improves Its Catering — Business of Loyalty

Grant Martin, Skift

After so much bad news for passengers flying on British Airways, there's finally a bit of improvement coming to the airline — but only for international travelers.

4 days ago

Virgin America Is No Longer an Airline in the Government’s Eyes

Virgin America Is No Longer an Airline in the Government’s Eyes

Brian Sumers, Skift

Slowly, Virgin America is disappearing. That's bad news for its loyal customers in San Francisco, Los Angeles and other parts of the country. But it's necessary. Virgin America was too small as a stand-alone carrier to compete with the nation's four largest carriers.

1 week ago

Delta Finds Passengers Paying for Upgrades With Their Own Money Is Big Business

Delta Finds Passengers Paying for Upgrades With Their Own Money Is Big Business

Brian Sumers, Skift

You don't expect corporate travelers to dip into their own pockets on business trips. But certain travelers love to fly in premium cabins, and that's good news for Delta's revenues, which were already strong.

1 week ago

Bag Fees Were the Most Successful Airline Business Model Change of the Past Decade

Bag Fees Were the Most Successful Airline Business Model Change of the Past Decade

Micheline Maynard, Skift

In the past decade, airlines have successfully convinced flyers to pay for everything from seat assignments to checking bags. But some of their most loyal customers are fuming.

1 week ago

The Airport of the Future May Evolve From Transport Hub to Attraction

The Airport of the Future May Evolve From Transport Hub to Attraction

Brian Sumers, Skift

Airport architects are busy rethinking the terminal experience, and that's a good thing. But don't expect any major changes, at least not soon. Instead, travelers will get incremental improvements.

2 weeks ago

When Carriers Don’t Deliver the Experience They Promise — Airline Innovation Report

When Carriers Don’t Deliver the Experience They Promise — Airline Innovation Report

Brian Sumers, Skift

Why is there often a lag between the service airlines promise and what they deliver? And how can it be fixed?

2 weeks ago

Airport Secrets From an Architect Who Designs Them

Airport Secrets From an Architect Who Designs Them

Brian Sumers, Skift

We'd like to see more airports not worry about budgets and focus on reinventing the airport experience, but that's probably not feasible in most places. Architects like HKS' Pat Askew do what they can to make travel more pleasurable with the resources they're given.

2 weeks ago

Virgin Atlantic Builds an Igloo on a Deck at Heathrow — Airline Innovation Report

Virgin Atlantic Builds an Igloo on a Deck at Heathrow — Airline Innovation Report

Brian Sumers, Skift

Most high-value customers choose airlines based on two factors — price and schedule. But on the margins, airlines like to use marketing strategies to attract customers. Maybe Virgin Atlantic's outdoor igloo at London Heathrow will help it win some new fans.

4 weeks ago

Delta Air Lines Is Going After Future Business Travelers — While Still in College

Delta Air Lines Is Going After Future Business Travelers — While Still in College

Brian Sumers, Skift

Other airlines say they're adapting to what younger travelers want. But not all of them actually do it. Delta seems to be ahead of many of its competitors. And that's a good thing.

1 month ago