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Articles tagged “airline passenger experience”

Airlines

Airlines Find Another Way to Wring Out Extra Revenue: Auctioning Unsold Premium Seats

Remember when airlines used to give away their best seats for free? Ha! The economy is strong, and airlines are offering fewer upgrades. Passengers who want to sit up front need to pay for it. But don't worry. Another recession will come, and the good days (for upgraders, at least) should return.

Brian Sumers, Skift | 5 years ago

Airlines Find Another Way to Wring Out Extra Revenue: Auctioning Unsold Premium Seats

Airlines

Why Airlines Rarely Know Exactly How Much Food and Drink They Need for Each Flight

Will data science change how airlines stock food and drink carts? It could happen, and EasyJet is leading the way.

Brian Sumers, Skift | 5 years ago

Why Airlines Rarely Know Exactly How Much Food and Drink They Need for Each Flight

Airlines

Airlines Hope Algorithms Can Finally Fix Their Drink Carts

Passengers sitting in the back of the airplane hate it when an airline runs out of food for sale. But airlines also hate waste, and they usually must throw out uneaten fresh food the same day. How do airlines decide how much food and drink to board? It's a delicate dance.

Brian Sumers, Skift | 5 years ago

Airlines Hope Algorithms Can Finally Fix Their Drink Carts

Airlines

American Air Tells Analysts It Needs to Get Passengers to Buy More Expensive Seats

Delta Air Lines and United Airlines recently told investors they're making big revenue from premium-seat upsells. Not surprisingly, American wants a piece of that action. But it has some IT work to do first.

Brian Sumers, Skift | 5 years ago

American Air Tells Analysts It Needs to Get Passengers to Buy More Expensive Seats

Airlines

Why Emirates Waited So Long to Add Premium Economy

No matter what Emirates President Tim Clark says, the airline probably wishes it had moved faster to add premium economy. Most airlines say it has been selling well, as customers are flush with more disposable income. Of course, if and when a recession hits, passengers will stop spending on these perks.

Brian Sumers, Skift | 5 years ago

Why Emirates Waited So Long to Add Premium Economy

Airlines

Customers Cram Carry-Ons as U.S. Airlines Look the Other Way

Don’t look for airlines to impose weight limits on carry-on bags anytime soon, even though jet fuel prices are climbing and heavier loads eat up fuel.

Micheline Maynard, Skift | 5 years ago

Customers Cram Carry-Ons as U.S. Airlines Look the Other Way

Airlines

Qantas Hired This Professor to Help Flyers Beat Jet Lag

Travelers can leverage effective strategies to limit jet lag. There's only one problem. Most people lack the willpower to follow advice from the scientific community. That hasn't stopped Qantas, which hired a specialist to help.

Brian Sumers, Skift | 5 years ago

Qantas Hired This Professor to Help Flyers Beat Jet Lag

Airlines

Video: Airline Industry Leaders Talk Digital Fatigue and What it Means for the Passenger Experience

Consumers are starting to realize that the negative effects of our increasing technology usage are very real. Airline industry leaders recently discussed what this means for the experiences they offer.

Skift | 5 years ago

Video: Airline Industry Leaders Talk Digital Fatigue and What it Means for the Passenger Experience

Airlines

The Tricky Business of Selling Alcohol on Planes

Some people get drunk and cause a scene on airplanes. It's horrible, and it shouldn't happen. But are airlines at fault? No way.

Brian Sumers, Skift | 5 years ago

The Tricky Business of Selling Alcohol on Planes

Airlines

Will Booze Ever Be Banned on U.S. Airline Flights?

Despite some well-publicized incidents involving drunk passengers, U.S. airlines aren’t about to fly dry. The revenue is just too big. But flight attendants say drunk passengers are the top source of harassment and want airline staff to keep them off planes.

Micheline Maynard, Skift | 5 years ago

Will Booze Ever Be Banned on U.S. Airline Flights?