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Articles tagged “airline passenger experience”

Airlines

Airbus Wants Airlines to Radically Rethink the Passenger Experience

The basic aircraft cabin has not changed in decades. Airbus wants to give airlines flexibility to innovate, and that's impressive. But let's be honest. It is unlikely carriers will ever adopt Airbus' new platform. And if they do, it's even less likely they use the new functionality to install coffee shops or onboard gyms.

Airbus Wants Airlines to Radically Rethink the Passenger Experience

Airlines

In-Flight Calling: DOT Considers Passing New Rules

The DOT doesn't have as much regulatory power as other government agencies, so it's doing what it can to try to protect consumers. At the least, if an airline permits voice calls, it will have to tell consumers what it's doing — before they buy a ticket.

In-Flight Calling: DOT Considers Passing New Rules

Airlines

Delta Is Testing Free Meals in Domestic Coach Class

Even if this test goes nowhere, and Delta stays with the status quo, you should give the airline some credit for trying something new (even if it's old). This is why most insiders believe Delta is the most innovative major U.S. carrier.

Delta Is Testing Free Meals in Domestic Coach Class

Airlines

United Launches Its New Much-Hyped Polaris Business Class

From a public relations perspective, United has had a near flawless rollout of its new Polaris Business Class. But with it now flying, can the airline meet customer expectations? Or did the carrier over-promise what it can deliver?

United Launches Its New Much-Hyped Polaris Business Class

Airlines

American Dumps Gogo Wi-Fi on 500 Planes for Speedy ViaSat Alternative

The good news is that Internet speeds on American Airlines will improve markedly. The bad? This will take "years," according to an airline spokesman. So travelers should be patient.

American Dumps Gogo Wi-Fi on 500 Planes for Speedy ViaSat Alternative

Airlines

This Is Why Long-Haul Coach Class Has Hardly Changed in Five Decades

Feel free to read as many articles as you want about new coach concept seats. But let's be honest: The coach configuration on most planes hasn't changed in decades, and it's probably not going to change any time soon.

This Is Why Long-Haul Coach Class Has Hardly Changed in Five Decades

Airlines

Boeing Wants Passengers to Control Their Experience Via Smartphones

Give Boeing credit for trying to innovate, but it is it really so hard to control the overhead light by pushing a button?

Boeing Wants Passengers to Control Their Experience Via Smartphones