passenger experience Archives

Airlines

The Death of Virgin America’s Brand and the Aftermath of the Alaska Airlines Sale

First let's get the record straight, we were totally wrong about Delta wanting to add Virgin America as a boutique property to its collection. In the end, Alaska Airlines got it and we’re just not sure what Alaska will do with it; it would seem Alaska isn’t sure either.

Marisa Garcia, Skift | 7 years ago

Airlines

This New Blended Cabin Could Introduce the World’s First Lay-Flat Premium Economy Seat

Formation Design’s blended cabin is part of a new trend of designers proposing that airlines think beyond tradition cabin class marketing. The notion of a lay-flat Premium Economy is exciting. If Henshaw feels measured optimism that airlines could take the next big leap forward—we’ll join him in that optimism. (We’ll still take tiny breaths until it happens, though. We wouldn’t want to pass out while we wait.)

Marisa Garcia, Skift | 7 years ago

Airlines

AirGrub Partners With U.S. Airport Group for Speedier Pre-Flight Nosh

A partnership with ACI-NA will help AirGrub make the right connections to add more airports and concessions in North America to those it already offers its customers.

Marisa Garcia, Skift | 7 years ago

Airlines

Happy Passengers May Make a Difference to Airline Performance After All

The point IATA makes is that airlines do benefit from and are interested in having happy customers. Schaaf says that proof of the pudding is in the airlines which pay good money to buy this report from the Association.

Marisa Garcia, Skift | 7 years ago

Airlines

Interview: Etihad CEO Downplays Rivals’ Complaints to Focus on the ‘Long Game’

To hear Etihad CEO James Hogan tell it, he's got a "business to run, whether it's economic, whether it's political, whether it's pandemic or whether it's war. You've got to tackle those issues and keep focus." On that "local" Open Skies issue in the U.S.? Hogan will deal with it, whatever comes. No big deal.

Dennis Schaal, Skift | 7 years ago

Airlines

Cabin Design Can Make Passengers Love Flying Again Says Boeing

Studies show that passengers’ sense of pleasure onboard is driven by a combination of cabin architecture, lighting, and the various cabin services available. People who feel better as a result of improvements in holistic cabin design will feel better even when other cabin elements, such as seat type and seat lay-out, are identical to those on aircraft which might otherwise rate lower.