Articles tagged “passenger experience”

Airlines

Delta Finally Makes Good on Free In-Flight Wi-Fi, Starting February 1

Now everyone can log on in the skies on Delta.

Delta Finally Makes Good on Free In-Flight Wi-Fi, Starting February 1

Airlines

Full Video: United Airlines Chief Customer Officer at Skift Aviation Forum 2022

Even more important than introducing innovative products is learning whether and how people will use them. United Airlines seems to be paying attention to that, and the company is willing to nix something if it doesn't work.

Full Video: United Airlines Chief Customer Officer at Skift Aviation Forum 2022

Cruises

Royal Caribbean Cruise Ships to Install Elon Musk’s SpaceX Internet

Starlink's expansion is one significant step for SpaceX, and hopefully a giant leap for Royal Caribbean Group passengers.

Royal Caribbean Cruise Ships to Install Elon Musk’s SpaceX Internet

Airline Weekly

Airline Seats Could Get Bigger to Accommodate Larger Travelers

Airline seats have shrunk even as Americans have gotten larger. That could change.

Airline Seats Could Get Bigger to Accommodate Larger Travelers

Airlines

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally

An admirable statement from Transportation Secretary Pete Buttigieg, and the summer chaos certainly put a focus back on to passenger rights, but setting out new laws for refunding delayed bags or Wi-Fi malfunctions will probably end up being a complex and lengthy process.

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally

Airlines

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Clear's previous experience vetting travelers and moving them quickly through airport security put it in an excellent position to take on the challenges of identity, health, and vaccination in the (hopefully) coming post-Covid panic world.

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Airlines

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

For now, masks for everyone is the easiest, safest, and most efficient way to fly large groups of people. A plan like this would require more lines and screenings or require passengers and airline employees to trust one another – and trust is in short supply in the U.S. right now.

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

Airlines

Unruly Air Passengers Are Still Unruly

While the numbers of unruly passengers are small, the fines are huge and so can the damage disruptive flyers leave in their wake. As airlines continue revving up for the return to travel, they need to ensure these types of dangerous distractions don't impede bottom lines or customer satisfaction.

Unruly Air Passengers Are Still Unruly

Airlines

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery

It's difficult to imagine that middle seats on planes will be permanently removed after a recovery takes place. That's why coronavirus testing is so important. But if passengers won't fly with another flyer at their elbows, then expect airfares to skyrocket.

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery

Airlines

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

American Airlines Has a Customer Satisfaction Problem