Articles tagged “passenger experience”

Airlines

Delta Finally Makes Good on Free In-Flight Wi-Fi, Starting February 1

Now everyone can log on in the skies on Delta.

Edward Russell | 2 months ago

Delta Finally Makes Good on Free In-Flight Wi-Fi, Starting February 1

Airlines

Full Video: United Airlines Chief Customer Officer at Skift Aviation Forum 2022

Even more important than introducing innovative products is learning whether and how people will use them. United Airlines seems to be paying attention to that, and the company is willing to nix something if it doesn't work.

Justin Dawes | 4 months ago

Full Video: United Airlines Chief Customer Officer at Skift Aviation Forum 2022

Cruises

Royal Caribbean Cruise Ships to Install Elon Musk’s SpaceX Internet

Starlink's expansion is one significant step for SpaceX, and hopefully a giant leap for Royal Caribbean Group passengers.

Praveen Paramasivam and Eva Mathews, Reuters | 7 months ago

Royal Caribbean Cruise Ships to Install Elon Musk’s SpaceX Internet

Airline Weekly

Airline Seats Could Get Bigger to Accommodate Larger Travelers

Airline seats have shrunk even as Americans have gotten larger. That could change.

7 months ago
Airline Seats Could Get Bigger to Accommodate Larger Travelers

Airlines

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally

An admirable statement from Transportation Secretary Pete Buttigieg, and the summer chaos certainly put a focus back on to passenger rights, but setting out new laws for refunding delayed bags or Wi-Fi malfunctions will probably end up being a complex and lengthy process.

David Shepardson, Reuters | 7 months ago

U.S. Airline Passengers May Get Biggest Overhaul of Protections in Years — Finally
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Travel Technology

4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience

Guest and employee expectations have changed since the Covid-19 pandemic. Fortunately, an “experience ecosystem” that incorporates both can help hospitality companies meet the needs of a new reality and gain a competitive advantage.

Cognizant + Skift | 8 months ago

4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience
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Airlines

5 Digital Transformation Strategies to Improve the Air Travel Experience

By working with technology partners who understand the underlying systems required to solve digital transformation issues across large, complex, enterprise organizations, airlines can feel confident improving operational efficiency, profitability, and customer satisfaction.

IBM + Skift | 9 months ago

5 Digital Transformation Strategies to Improve the Air Travel Experience
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Airlines

5 Ways 5G Will Transform the Air Travel Experience

5G has the potential to significantly impact the air travel experience and enable numerous process improvements. Enhanced connectivity will benefit both travelers and employees by improving everything from passenger processing and security to baggage management and retail operations.

Verizon + Skift | 1 year ago

5 Ways 5G Will Transform the Air Travel Experience

Airlines

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Clear's previous experience vetting travelers and moving them quickly through airport security put it in an excellent position to take on the challenges of identity, health, and vaccination in the (hopefully) coming post-Covid panic world.

Jason Clampet | 1 year ago

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Airlines

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

For now, masks for everyone is the easiest, safest, and most efficient way to fly large groups of people. A plan like this would require more lines and screenings or require passengers and airline employees to trust one another – and trust is in short supply in the U.S. right now.

David Shepardson, Reuters | 2 years ago

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators