Articles tagged “passenger experience”

New Airline Seatbacks Have Cameras That Can Potentially Spy On Passengers

New Airline Seatbacks Have Cameras That Can Potentially Spy On Passengers

David Koenig, Associated Press

Just because airlines seemingly aren't activating cameras in seatbacks doesn't mean they can't be abused. Or hacked.

4 months ago

American Airlines Has a Customer Satisfaction Problem

American Airlines Has a Customer Satisfaction Problem

Brian Sumers, Skift

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

5 months ago

Toronto Island Airport Introduces Lounge Upgrades by Ending Free Snacks

Toronto Island Airport Introduces Lounge Upgrades by Ending Free Snacks

Bloomberg, Frederic Tomesco

It sounds like Toronto Island Airport passengers are getting a fair trade by giving up free snacks in exchange for better lounges and restaurants. The freebies will still be waiting for them on board Porter.

8 months ago

Ryanair Faces Controversy for Response to Racist Incident on a Flight

Ryanair Faces Controversy for Response to Racist Incident on a Flight

Associated Press

Ryanair blew it with its laissez faire response to an apparently racist incident on one of its flights. Has the airline learned nothing about how to treat passengers and crisis communications?

8 months ago

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American Airlines Elevates the In-Flight Experience with Premium Economy

American Airlines Elevates the In-Flight Experience with Premium Economy

American Airlines + Skift

American Airlines’ Premium Economy offering shows that airlines are going beyond the traditional cabin hierarchy to provide passengers with elevated in-flight experiences at a range of price points.

10 months ago

U.S. Travelers Have New App to Report Uncomfortable Aircraft Cabin Temperatures

U.S. Travelers Have New App to Report Uncomfortable Aircraft Cabin Temperatures

Eliza Haverstock, Bloomberg

There's certainly a need for an app like this. But will U.S. airlines actually listen to the feedback?

11 months ago

Sponsored
American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines + Skift

American Airlines’ new Main Cabin Extra product elevates the in-flight experience for economy passengers without drastically elevating out-of-pocket costs.

11 months ago

Airbus Wants Passengers to Start Sleeping in the Cargo Hold

Airbus Wants Passengers to Start Sleeping in the Cargo Hold

Benjamin Katz, Bloomberg

It sounds like a late April Fools' joke but Airbus and seat manufacturer Zodiac seem serious. On ultra-long haul flights, beds in the cargo hold makes sense but on shorter flights the business case is pretty thin.

1 year ago

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Brian Sumers, Skift

Airline food isn't always tasty, but passengers probably shouldn't compare it to what they find in a restaurant. Delivering food to an aircraft is a logistical challenge, and it's amazing the system works as well as it does.

2 years ago

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Brian Sumers, Skift

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

2 years ago

International First Class Fades Even as Emirates and Singapore Debut New Suites

International First Class Fades Even as Emirates and Singapore Debut New Suites

Adam Minter, Bloomberg

Another article about the death of first class? We get it, already. As business class becomes more lavish, fewer passengers are willing to pay a major premium for a first class suite.

2 years ago

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes

Brian Sumers, Skift

Airline in-flight entertainment systems never age well. They're expensive, and they're often heavy, so airlines burn more fuel having them on board. Why do they persist? Passengers — even those who bring their own devices — tend to like them. But can airlines keep installing these systems forever?

2 years ago