Articles tagged “passenger experience”

Airlines

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Clear's previous experience vetting travelers and moving them quickly through airport security put it in an excellent position to take on the challenges of identity, health, and vaccination in the (hopefully) coming post-Covid panic world.

Full Video: Clear CEO Caryn Seidman Becker at Skift Global Forum 2021

Airlines

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

For now, masks for everyone is the easiest, safest, and most efficient way to fly large groups of people. A plan like this would require more lines and screenings or require passengers and airline employees to trust one another – and trust is in short supply in the U.S. right now.

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

Airlines

Unruly Air Passengers Are Still Unruly

While the numbers of unruly passengers are small, the fines are huge and so can the damage disruptive flyers leave in their wake. As airlines continue revving up for the return to travel, they need to ensure these types of dangerous distractions don't impede bottom lines or customer satisfaction.

Unruly Air Passengers Are Still Unruly

Airlines

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery

It's difficult to imagine that middle seats on planes will be permanently removed after a recovery takes place. That's why coronavirus testing is so important. But if passengers won't fly with another flyer at their elbows, then expect airfares to skyrocket.

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery
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Airlines

5 Ways 5G Will Transform the Air Travel Experience

5G has the potential to significantly impact the air travel experience and enable numerous process improvements. Enhanced connectivity will benefit both travelers and employees by improving everything from passenger processing and security to baggage management and retail operations.

5 Ways 5G Will Transform the Air Travel Experience

Airlines

New App Aims to Improve Airport Wayfinding for Flyers With Visual Impairment

Like many hotels, airports often treat accessibility as a legal mandate rather than going above and beyond to improve the traveler experience. This is a good step in the right direction.

New App Aims to Improve Airport Wayfinding for Flyers With Visual Impairment

Airlines

New Airline Seatbacks Have Cameras That Can Potentially Spy On Passengers

Just because airlines seemingly aren't activating cameras in seatbacks doesn't mean they can't be abused. Or hacked.

New Airline Seatbacks Have Cameras That Can Potentially Spy On Passengers

Airlines

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

American Airlines Has a Customer Satisfaction Problem

Airlines

Toronto Island Airport Introduces Lounge Upgrades by Ending Free Snacks

It sounds like Toronto Island Airport passengers are getting a fair trade by giving up free snacks in exchange for better lounges and restaurants. The freebies will still be waiting for them on board Porter.

Toronto Island Airport Introduces Lounge Upgrades by Ending Free Snacks

Airlines

Ryanair Faces Controversy for Response to Racist Incident on a Flight

Ryanair blew it with its laissez faire response to an apparently racist incident on one of its flights. Has the airline learned nothing about how to treat passengers and crisis communications?

Ryanair Faces Controversy for Response to Racist Incident on a Flight

Airlines

U.S. Travelers Have New App to Report Uncomfortable Aircraft Cabin Temperatures

There's certainly a need for an app like this. But will U.S. airlines actually listen to the feedback?

U.S. Travelers Have New App to Report Uncomfortable Aircraft Cabin Temperatures

Airlines

Airbus Wants Passengers to Start Sleeping in the Cargo Hold

It sounds like a late April Fools' joke but Airbus and seat manufacturer Zodiac seem serious. On ultra-long haul flights, beds in the cargo hold makes sense but on shorter flights the business case is pretty thin.

Airbus Wants Passengers to Start Sleeping in the Cargo Hold