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Articles tagged “passenger experience”

Airlines

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

Brian Sumers, Skift | 5 years ago

American Airlines Has a Customer Satisfaction Problem
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Airlines

American Airlines Elevates the In-Flight Experience with Premium Economy

American Airlines’ Premium Economy offering shows that airlines are going beyond the traditional cabin hierarchy to provide passengers with elevated in-flight experiences at a range of price points.

American Airlines + Skift | 6 years ago

American Airlines Elevates the In-Flight Experience with Premium Economy
Free Read

Airlines

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines’ new Main Cabin Extra product elevates the in-flight experience for economy passengers without drastically elevating out-of-pocket costs.

American Airlines + Skift | 6 years ago

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

Airlines

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Airline food isn't always tasty, but passengers probably shouldn't compare it to what they find in a restaurant. Delivering food to an aircraft is a logistical challenge, and it's amazing the system works as well as it does.

Brian Sumers, Skift | 6 years ago

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Airlines

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

Brian Sumers, Skift | 6 years ago

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Airlines

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes

Airline in-flight entertainment systems never age well. They're expensive, and they're often heavy, so airlines burn more fuel having them on board. Why do they persist? Passengers — even those who bring their own devices — tend to like them. But can airlines keep installing these systems forever?

Brian Sumers, Skift | 6 years ago

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes

Airlines

Singapore Airlines Unveils a Massive First-Class Suite to Compete with Gulf Rivals

We expect Singapore's new first-class suites will be considered among the world's best products. But the airline still faces intense competition from Gulf and Asian airlines. It's not clear how much this cabin update will help on that front.

Brian Sumers, Skift | 6 years ago

Singapore Airlines Unveils a Massive First-Class Suite to Compete with Gulf Rivals

Airlines

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

Welcome to the very first Skift Airline Innovation Report. Be sure to subscribe so you can receive it every week in your inbox. We'll stay atop current industry trends, and have fun doing it.

Brian Sumers, Skift | 6 years ago

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

Airlines

Launching Our New Weekly Newsletter: Airline Innovation Report

We're excited to debut the Skift Airline Innovation Report. We hope it will become an essential tool in keeping abreast of and deciphering developments in the ever-changing global airline industry.

Dennis Schaal, Skift | 6 years ago

Launching Our New Weekly Newsletter: Airline Innovation Report

Airlines

Hong Kong’s Chek Lap Kok Airport Will Endure as a Global Hub

There's more hub competition heating up in the region, but Hong Kong's Chek Lap Kok manages to capture the magic and inspiration of travel.

Colin Nagy, Skift | 7 years ago

Hong Kong’s Chek Lap Kok Airport Will Endure as a Global Hub