Page 5

Articles tagged “passenger experience”

Airlines

Finnair Brings Us One Step Closer to the Future of Long-Haul Flight

Finnair becomes the latest airline to take advantage of the passenger experience features of the A350, with a Nordic design appeal. It is an enlightened vision for the future of flying.

Marisa Garcia, Skift | 7 years ago

Finnair Brings Us One Step Closer to the Future of Long-Haul Flight

Airlines

Jennifer Aniston’s Emirates Advertising Debut Is a Passenger Experience Nightmare

Emirates has chosen wisely with Aniston. Anyone else playing this role might have come across as snobby, but we really feel for her even if we're the ones stuck in coach.

Marisa Garcia, Skift | 7 years ago

Jennifer Aniston’s Emirates Advertising Debut Is a Passenger Experience Nightmare

Airlines

The Airline That Designed an Airport to Improve the Passenger Experience

Not many airlines have the luxury of designing an entire airport around their brand, but there is a lot airlines can do to design a seamless ground experience for their passengers nonetheless.

Marisa Garcia, Skift | 8 years ago

The Airline That Designed an Airport to Improve the Passenger Experience

Airlines

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

When you connect the dots the fact that only 12% of passengers are willing to pay for extras but over 90% of them want to enjoy them calls airline’s up-selling strategies into question.

Marisa Garcia, Skift | 8 years ago

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

Airlines

United Says It Is Working Hard to Become More ‘Flyer-Friendly’

Passengers do choose what airline to fly based on network advantage. Fares too. But it is good to see any airline work to turn around a blemished image by focusing on the customer. Friendly never hurts.

Marisa Garcia, Skift | 8 years ago

United Says It Is Working Hard to Become More ‘Flyer-Friendly’

Airlines

Interview: Etihad CEO on Disrupting Alliances and the Passenger Experience

And at this juncture, Etihad CEO James Hogan says it's all "good." He's giving airline alliances grief, making strides in honing the passenger experience and obviously enjoying the gig despite the hassles of facing off against the bullying of some of the largest airlines in the world.

Dennis Schaal, Skift | 8 years ago

Interview: Etihad CEO on Disrupting Alliances and the Passenger Experience

Airlines

Survey: Millennial Flyers Are More Willing to Pay for Premium Conveniences

That passengers are willing to pay for some conveniences that would otherwise be free--such as flight updates, in-seat power, and better baggage tracking--tells you everything you need to know about the state of affairs in today's air passenger experience. There are projects underway to solve these issues, and no one has talked about charging for them. We hope this doesn't give anyone funny ideas.

Marisa Garcia, Skift | 8 years ago

Survey: Millennial Flyers Are More Willing to Pay for Premium Conveniences

Airlines

Survey: Passengers Want Simpler Tech Solutions From Airports and Airlines

Lots of food for thought in this report.

Marisa Garcia, Skift | 8 years ago

Airlines

The New Aircraft Design That Could Solve Boarding Nightmares

We need more tomorrow thinking like this if the passenger experience is really going to improve in the coming decades. But no one wants to build a new aircraft around a CIGAR just now.

Marisa Garcia, Skift | 8 years ago

The New Aircraft Design That Could Solve Boarding Nightmares

Airlines

Airports Around the World Aren’t Skimping on Holiday Celebrations

It's difficult to determine an exact ROI on airports' holiday celebrations, but neglecting to recognize the season would be noticeable and have negative impact on customers' perceptions.

Samantha Shankman, Skift | 8 years ago

Airports Around the World Aren’t Skimping on Holiday Celebrations