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Articles tagged “passenger experience”

Airlines

China Eastern Becomes First Chinese Carrier to Launch Global In-Flight Wi-Fi

Wi-Fi suppliers are, quite literally, in a space race to win the Wi-Fi market. New satellites in orbit and due to launch will allocate greater bandwidth, and deliver higher speeds, to meet the needs of airlines and their customers alike. While there is still a way to go before in-flight Wi-Fi is ubiquitous, we’re getting closer every day.

China Eastern Becomes First Chinese Carrier to Launch Global In-Flight Wi-Fi

Airlines

Latest Cathay Pacific Lounge Focuses on At-Home Comforts

By avoiding abrupt changes, and ensuring a consistent design, at all customer touch-points, Cathay Pacific demonstrates the inherent value and long-life of a carefully curated brand. It is that consistency that makes Cathay's at-home-on-the-road passenger experience authentic.

Latest Cathay Pacific Lounge Focuses on At-Home Comforts

Airlines

The Future of Airplane Seat Reclining or Not

The really good news is that, while Premium passengers drive profits, Economy passengers are growing. That passenger growth can lead to positive changes in future Economy cabin design.

The Future of Airplane Seat Reclining or Not

Airlines

IATA Study Finds You Can’t Run an Airline on Happy Passengers Alone

Passengers like to have nice cabin environments, but they don't seem willing to reward airlines for offering them. It would appear, most often, that passengers choose airlines based on affordable fares and convenient routes. As IATA’s Tony Tyler said, you get what you pay for.

Airlines

Southwest Airlines CEO Thinks Its Passenger Experience Is Just Fine

It is possible for an airline, such as Southwest, to cater to some fairly satisfied passengers. Not gouging them with fees and treating them like human beings really helps.

Southwest Airlines CEO Thinks Its Passenger Experience Is Just Fine

Airlines

Finnair Brings Us One Step Closer to the Future of Long-Haul Flight

Finnair becomes the latest airline to take advantage of the passenger experience features of the A350, with a Nordic design appeal. It is an enlightened vision for the future of flying.

Finnair Brings Us One Step Closer to the Future of Long-Haul Flight

Airlines

Jennifer Aniston’s Emirates Advertising Debut Is a Passenger Experience Nightmare

Emirates has chosen wisely with Aniston. Anyone else playing this role might have come across as snobby, but we really feel for her even if we're the ones stuck in coach.

Jennifer Aniston’s Emirates Advertising Debut Is a Passenger Experience Nightmare

Airlines

The Airline That Designed an Airport to Improve the Passenger Experience

Not many airlines have the luxury of designing an entire airport around their brand, but there is a lot airlines can do to design a seamless ground experience for their passengers nonetheless.

The Airline That Designed an Airport to Improve the Passenger Experience

Airlines

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

When you connect the dots the fact that only 12% of passengers are willing to pay for extras but over 90% of them want to enjoy them calls airline’s up-selling strategies into question.

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

Airlines

United Says It Is Working Hard to Become More ‘Flyer-Friendly’

Passengers do choose what airline to fly based on network advantage. Fares too. But it is good to see any airline work to turn around a blemished image by focusing on the customer. Friendly never hurts.

United Says It Is Working Hard to Become More ‘Flyer-Friendly’