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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Hotels

A Lesson in Hotel Loyalty That Goes Beyond Just Points

The personal touch never loses its appeal. Hector Ruiz, a 27-year veteran of The Carlyle, shares lessons learned from a career at the hotel and how sometimes, analog approaches yield the best results.

Colin Nagy, Skift | 6 years ago

A Lesson in Hotel Loyalty That Goes Beyond Just Points

Airlines

Kenya Airways’ New Direct Route Could Boost Tourism to East Africa

A new direct flight from JFK to Nairobi will open up East Africa to business and tourism in positive ways. Travelers no longer need to waste time connecting in London or the Middle East, and both Kenya and surrounding countries will benefit from increased activity.

Colin Nagy, Skift | 6 years ago

Kenya Airways’ New Direct Route Could Boost Tourism to East Africa

Hotels

Why Hospitality Should Hire Candidates With No Previous Hotel Experience

As labor markets tighten and competition increases, the hospitality industry must both embrace and make it easier for mid-career professionals to pivot their careers into a new world. The backgrounds, skill sets, and fresh thinking will add much-needed depth to the industry.

Colin Nagy, Skift | 6 years ago

Why Hospitality Should Hire Candidates With No Previous Hotel Experience

Hotels

Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight

Empathy. When was the last time you heard a hotel executive talk about that? General manager Hervé Mazella shares his views on service, what makes the Park Hyatt Tokyo unique, and what he has learned from the Japanese approach to hospitality.

Colin Nagy, Skift | 6 years ago

Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight

Hotels

When Exclusivity Feels Familiar, Soho House Looks to Another Club: Wall Street

As Soho House considers plans to go public, there's a lot of competition on the horizon at every turn. This, plus the inevitable struggle to balance aggressive growth versus exclusivity, and a less-than-stellar customer experience, presents some problems on the horizon.

Colin Nagy, Skift | 6 years ago

Overtourism

When Winter Tourism Getaways Become Summer Attractions

While once seen as just cold weather destinations, certain mountain towns in the Alps, the United States, and beyond are evolving their cultures and economies into year-round destinations with no compromise on things to do. Can they handle the crowds?

Colin Nagy, Skift | 6 years ago

When Winter Tourism Getaways Become Summer Attractions

Tourism

No Need to Live Like a Local: All Tourists Welcome

It is time to reclaim the word tourist, and recalibrate it to mean something good. Tourists can see the world with fresh eyes, unencumbered with the daily accumulations of local life. A new hotel in North Adams, Massachusetts, seeks to do just that.

Colin Nagy, Skift | 6 years ago

No Need to Live Like a Local: All Tourists Welcome

Hotels

What’s Missing in Wellness Hospitality?

We're in the first inning of wellness innovation in hospitality. There's a lot more science, integration, and bold new ideas yet to surface. Here's a look at how the space will evolve in the next few years.

Colin Nagy, Skift | 6 years ago

What’s Missing in Wellness Hospitality?

Luxury

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.

Colin Nagy, Skift | 6 years ago

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Airlines

Cathay Pacific’s Long View on Investing Outside of Its Jets

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

Colin Nagy, Skift | 6 years ago

Cathay Pacific’s Long View on Investing Outside of Its Jets