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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Tourism

Creating Hospitality in an Inhospitable Place

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

Colin Nagy, Skift | 6 years ago

Creating Hospitality in an Inhospitable Place

Hotels

A Few Friendly Suggestions for Modern Hoteliers

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

Colin Nagy, Skift | 6 years ago

A Few Friendly Suggestions for Modern Hoteliers

Tourism

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

Colin Nagy, Skift | 6 years ago

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Luxury

The Best Luxury Experiences for Summer Travel

There are a lot of discerning experiences vying for a customer's money. Here are some worth your time as you set out on the road this summer.

Colin Nagy, Skift | 6 years ago

The Best Luxury Experiences for Summer Travel

Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

Colin Nagy, Skift | 6 years ago

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Hotels

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

Colin Nagy, Skift | 6 years ago

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Tourism

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

Colin Nagy, Skift | 6 years ago

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Airlines

5 Ways to Humanize the Next Big Thing in Aviation — Super-Long Flights

As flights tip over the 17-hour mark, airlines need to be thinking about ways to raise the level of civility on these uncomfortable trips.

Colin Nagy, Skift | 6 years ago

Tourism

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

In a world where actual connection is more important than ever as a technology backlash looms, how can travel brands create more human experiences through addictive shared spaces?

Colin Nagy, Skift | 6 years ago

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

Hotels

The Poetry of Hospitality Revolves Around Anticipation and Empathy

While we sometimes focus our adulation in other spheres such as startups and their founders, hoteliers need to be recognized for the hidden creativity that goes into doing their jobs well.

Colin Nagy, Skift | 6 years ago

The Poetry of Hospitality Revolves Around Anticipation and Empathy