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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Airlines

Winners and Losers of Summer Travel 2016

In other words: Summer is over. But it had some bright spots.

Winners and Losers of Summer Travel 2016

Tourism

The Passport Is the Last Great Analog Travel Experience

The paper and ink we carry with us across borders also holds a lot of other curiosities.

The Passport Is the Last Great Analog Travel Experience

Airlines

9 Priorities as Millennials and Gen Z Move to the Front of the Plane

Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.

Airlines

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Hotels

Hospitality Innovations in the Space Between Boutique Hotel and Airbnb

Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.

Hospitality Innovations in the Space Between Boutique Hotel and Airbnb

Airlines

The All-You-Can-Fly Jet Service That May Have Found the Secret to Success

There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.

The All-You-Can-Fly Jet Service That May Have Found the Secret to Success

Tourism

Tokyo, the Park Hyatt and the Art of the Hotel Arrival

It is a delight to witness a hotel arrival that hums with quiet efficiency and professionalism.

Tokyo, the Park Hyatt and the Art of the Hotel Arrival

Airlines

The Finnish Solution to More Humane U.S.-to-Europe Airline Travel

Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.

The Finnish Solution to More Humane U.S.-to-Europe Airline Travel

Online Travel

5 Travel Apps That Set the New Mobile Standard for the Industry

We haven't always been enthusiastic about travel apps. These five, though, have something that most others can learn from.

5 Travel Apps That Set the New Mobile Standard for the Industry