Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight
Photo Credit: The Peak Lounge at Park Hyatt Tokyo. The Park Hyatt Tokyo is unquestionably one of the world’s best-known hotels. Park Hyatt Tokyo
Skift Take
Empathy. When was the last time you heard a hotel executive talk about that? General manager Hervé Mazella shares his views on service, what makes the Park Hyatt Tokyo unique, and what he has learned from the Japanese approach to hospitality.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.The Park Hyatt Tokyo is unquestionably one of the world’s best-known hotels. Propelled to widespread fame after Sofia Coppola’s Lost in Translation, the Kenzo Tange designed tower is a modern classic that continues to stand out in one of the world’s most competitive hospitality markets.
The hotel hums every day with quiet, purposeful intensity from its staff, and ranges from the zen of the Peak Lounge to the late-night bustle of the New York Grill.
In order to understand how the hotel works every day from end-to-end, including what we feel is the world's best arrival, Skift caught up with general manager Hervé Mazella on how he approaches running the hotel, his unique approach, and why hospitality is actually a very egalitarian thing, rooted in empathy and care. As hotel competition heats up in Tokyo as it gets closer to being on the world's stage of the Olympics host in 2020, the classic blend of Western and Japanese hospital
