Articles tagged “on experience”

Keeping Up With the Escalating Standards in Luxury Hospitality

Keeping Up With the Escalating Standards in Luxury Hospitality

Colin Nagy, Skift

The level of competition at the ultra-premium end of hospitality is unimaginably high, and it keeps getting higher. Extraordinary service and experiences quickly become table stakes as guest expectations continue to skyrocket. A culture of creativity gives the best hoteliers that distinctive edge.

6 days ago

Who’s Cracked the Code on High-End Homesharing?

Who’s Cracked the Code on High-End Homesharing?

Colin Nagy, Skift

ThirdHome just might have the winning formula on what affluent homeowners want when sharing properties. Scaling quality and keeping up a high level of trust will be key as it grows.

1 week ago

Four Seasons Shows That Hospitality Can Be a Passport to a Global Career

Four Seasons Shows That Hospitality Can Be a Passport to a Global Career

Colin Nagy, Skift

Hospitality can be the gateway to a richly rewarding global career. But even some of the top brands aren’t making this sell well enough to the next generation of talent. Here’s how to do it.

1 month ago

What Retailer Muji Gets Right With Its New Flagship Hotel in Tokyo

What Retailer Muji Gets Right With Its New Flagship Hotel in Tokyo

Colin Nagy, Skift

More travelers want a lower price point without sacrificing aesthetics and vibe. Much can be learned from Muji's example in Tokyo, particularly the product integration and room design.

1 month ago

Why George Clooney’s Sultan of Brunei Hotels Boycott Is Misguided

Why George Clooney’s Sultan of Brunei Hotels Boycott Is Misguided

Colin Nagy, Skift

Clooney’s effort to boycott the Dorchester Collection is the wrong approach. In effect, it actually serves to harm the frontline staff and workers in the hotels that create the magic for guests and Hollywood luminaries alike.

2 months ago

Emirates: The Media Company That Happens to Fly Jets Too

Emirates: The Media Company That Happens to Fly Jets Too

Colin Nagy, Skift

When you dig into how much it invests in its in-flight entertainment, Emirates is actually a flying media company. Its investment is hugely passenger-centric, but advertisers certainly don't mind reaching a highly qualified audience.

2 months ago

10 Ways the Hospitality Industry Can Keep From Being Lazy

10 Ways the Hospitality Industry Can Keep From Being Lazy

Colin Nagy, Skift

It's easy to get lost in macrotrend land. But the rubber hits the road in actions. And here are some ideas to make experiences better, without any heavy lifting.

3 months ago

How to Make Improving the Guest Experience a Joyful Task

How to Make Improving the Guest Experience a Joyful Task

Colin Nagy, Skift

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here’s a way to think about it.

3 months ago

Can Cunard Create a New Hospitality Model for the Next Generation of Cruisers?

Can Cunard Create a New Hospitality Model for the Next Generation of Cruisers?

Colin Nagy, Skift

Cunard is striking an interesting balance between old-school, traditional luxury and fast-paced, data-driven, adaptive hospitality on its longer journeys across the sea. As competition heats up, the line needs to make a compelling sell to attract a younger audience. But a few currents and trends are colliding that just might make this possible.

4 months ago

Courting a New Generation of Safari Goers

Courting a New Generation of Safari Goers

Colin Nagy, Skift

As African countries continue to grow their tourism markets, travelers are learning that a safari doesn't necessarily have to be a luxury, once-in-a-lifetime thing. Rather, some innovators are creating reasonably priced experiences that can serve as a great entry point for a wider range of visitors.

5 months ago

Returning to Supersonic: One Company’s Plan to Go Back to the Future

Returning to Supersonic: One Company’s Plan to Go Back to the Future

Colin Nagy, Skift

Competition is heating up for supersonic travel and Aerion has established an interesting team to speed up high-end business travel. If it works, the glamour of high-speed crossings will finally return, and the world will open up a bit more.

5 months ago

What the Travel Media Gets So Horribly Wrong About Africa

What the Travel Media Gets So Horribly Wrong About Africa

Colin Nagy, Skift

For being one of the most important business, political, and tourism stories, a lot of Africa coverage tends to only hit a few notes. Here are some ideas on how travel reporting can evolve, and incorporate more voices and add deeper perspectives.

6 months ago