Articles tagged “on experience”

The 2020 Innovators in Travel and Hospitality: Winter Edition

The 2020 Innovators in Travel and Hospitality: Winter Edition

Colin Nagy, Skift

Twice a year, this column looks at who is doing it right. Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel. Let the debates begin.

7 days ago

A Wish List for Hospitality and Travel in 2020

A Wish List for Hospitality and Travel in 2020

Colin Nagy, Skift

In 2020, the stakes for innovation and being customer-centric are higher than ever. Here are some gaps, opportunities, and much-needed prescriptions to improve travel and hospitality.

2 weeks ago

Luxury Tented Resorts Poised for a Post-Glamping Era

Luxury Tented Resorts Poised for a Post-Glamping Era

Colin Nagy, Skift

A lot of nature-centric hospitality experiences got lumped under the "glamping" moniker and seemed frivolous as a result. But the space is growing because luxury travelers like the ability to be closer to nature without sacrificing creature comforts.

1 month ago

Africa Needs to Make Conservation a Growth Industry

Africa Needs to Make Conservation a Growth Industry

Colin Nagy, Skift

If leaders continue to look at African conservation as a charitable cause, it is doomed. As a growth industry — yes, an industry — that creates jobs and economic mobility, there is still hope for a sustainable future driven by the very young population on the continent.

2 months ago

What Luxe Hospitality Can Learn About Engaging the Senses From a Live-Fire Chef

What Luxe Hospitality Can Learn About Engaging the Senses From a Live-Fire Chef

Colin Nagy, Skift

The state of luxury is evolving and morphing. And the commonality of those who are forging resonant experiences is that they are looking outside of some of the tried-and-true formulas, mining heightened sensory territories that evoke something deeper in guests.

3 months ago

Tackling the Abuse Problem in Hospitality Head-On

Tackling the Abuse Problem in Hospitality Head-On

Colin Nagy, Skift

Abuse of staff is a problem in hospitality. And too often, it gets swept under the rug. What will it take for a zero-tolerance policy to actually be enforced — consistently?

4 months ago

How to Evolve the Chain of Command With Hotel Management

How to Evolve the Chain of Command With Hotel Management

Colin Nagy, Skift

Luxury hospitality can sometimes operate on an antiquated system when it comes to human talent. Here are some progressive thinkers shaking up structures and sacred cows, providing for a more meaningful guest experience.

4 months ago

Hotels Embrace Role as Curators of Niche Products

Hotels Embrace Role as Curators of Niche Products

Colin Nagy, Skift

As brands struggle to break through with consumers, they need to consider introducing themselves within the environs of hotels. It's a means to create a new relationship in a contextual way. And hospitality brands have a huge opportunity to introduce tastemakers to up-and-coming products.

5 months ago

What This Tanzanian Preserve Can Teach Africa About True Conservation

What This Tanzanian Preserve Can Teach Africa About True Conservation

Colin Nagy, Skift

Conservation is too soft a word to describe the measures being taken to address the crisis facing land and wildlife in Africa. But the Grumeti Fund is an example of best-in-class anti-poaching. This, coupled with large-scale systemic change, education, and community empowerment, is the one-two punch that can counter the imminent dangers facing wildlife and ecology in Africa.

6 months ago

Namibia Lures New Travelers Seeking Desert Solitude

Namibia Lures New Travelers Seeking Desert Solitude

Colin Nagy, Skift

It would be easy to see Namibia's ascent as a run of great PR, but the country has been playing a long game to attract visitors from around the world. And now there's both more access and new product to match rising demand from travelers who crave isolation — not to mention social media cred.

6 months ago

2019 Innovators in Hospitality and Travel: Summer Edition

2019 Innovators in Hospitality and Travel: Summer Edition

Colin Nagy, Skift

Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel so far this year. The more the industry can cross-pollinate, learn from others, and experiment, the better it will be.

7 months ago

Guest Behavior Is Key Part of the Lux Hospitality Equation

Guest Behavior Is Key Part of the Lux Hospitality Equation

Colin Nagy

Luxury travelers often deconstruct what goes into the makings of great hospitality. It's also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It's a two-way street, and all too often we ignore one side of the equation.

7 months ago