On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Luxury

Four Seasons’ Palau Project: Bringing Conservation to a Remote Locale

Four Seasons is betting it is worth the long journey for guests seeking a new style of expeditionary luxury.

Four Seasons’ Palau Project: Bringing Conservation to a Remote Locale

Luxury

Belmond Embraces ‘Slow Luxury’

There are a lot of options in high-end hospitality, but many of them are lacking depth and soul. Belmond is taking a contrarian approach.

Belmond Embraces ‘Slow Luxury’

Luxury

Reality Distortion in Travel: When Luxury Isn’t What it Seems – And How to Fix it

Follow the writers doing good work. Support brands that are carving out unique spaces. Celebrate the poetry when you see it.

Reality Distortion in Travel: When Luxury Isn’t What it Seems – And How to Fix it

Luxury

When Luxury and Value Go Together

A luxury experience could cost thousands of dollars, but the guest can still walk away feeling like they received value - or at least their definition of value.

When Luxury and Value Go Together

Hotels

4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?

There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.

4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?

Hotels

The New Sound of Luxury

Sound is an opportunity area that luxury hoteliers haven't fully capitalized on. But they are perfect places to create unique, rarified experiences.

The New Sound of Luxury

Hotels

Luxury Hospitality’s Secret Sauce

True luxury doesn't come from glitz. It is generated by the 10% extra effort a team delivers beyond already high standards.

Luxury Hospitality’s Secret Sauce

Hotels

The Biggest Innovators in Travel and Hospitality

Big brands have a tendency for stasis: I'm particularly interested to see how AI and new technology will soften the ground for a new wave of hospitality entrepreneurs and visionaries to shape a very dynamic industry, particularly in emerging markets like Saudi.

The Biggest Innovators in Travel and Hospitality

Airlines

Alaska Airlines: Pacific Northwest Charm Can Beat Luxury

Alaska may not be the sexiest carrier in North America, but its brand management and consistent execution across various customer touch points is a masterclass.

Alaska Airlines: Pacific Northwest Charm Can Beat Luxury

Hotels

Peninsula Hotels’ Luxury Vision: ‘Finest’ Is Better Than ‘Best’

Peninsula has taken a slow, thoughful approach to expansion as other brands stamp out luxury hotels like razor blades. Key to the thoughtful brand management is the brands COO, Peter Borer, who is obsessive over brand clarity.

Peninsula Hotels’ Luxury Vision: ‘Finest’ Is Better Than ‘Best’