Articles tagged “on experience”

Cathay Pacific’s Long View on Investing Outside of Its Jets

Cathay Pacific’s Long View on Investing Outside of Its Jets

Colin Nagy, Skift

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

2 weeks ago

Creating Hospitality in an Inhospitable Place

Creating Hospitality in an Inhospitable Place

Colin Nagy, Skift

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

3 weeks ago

A Few Friendly Suggestions for Modern Hoteliers

A Few Friendly Suggestions for Modern Hoteliers

Colin Nagy, Skift

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

4 weeks ago

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Colin Nagy

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

1 month ago

The Best Luxury Experiences for Summer Travel

The Best Luxury Experiences for Summer Travel

Colin Nagy, Skift

There are a lot of discerning experiences vying for a customer's money. Here are some worth your time as you set out on the road this summer.

1 month ago

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Colin Nagy

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

2 months ago

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Colin Nagy, Skift

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

3 months ago

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Colin Nagy, Skift

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

3 months ago

5 Ways to Humanize the Next Big Thing in Aviation — Super-Long Flights

5 Ways to Humanize the Next Big Thing in Aviation — Super-Long Flights

Colin Nagy, Skift

As flights tip over the 17-hour mark, airlines need to be thinking about ways to raise the level of civility on these uncomfortable trips.

3 months ago

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

Colin Nagy, Skift

In a world where actual connection is more important than ever as a technology backlash looms, how can travel brands create more human experiences through addictive shared spaces?

4 months ago

The Poetry of Hospitality Revolves Around Anticipation and Empathy

The Poetry of Hospitality Revolves Around Anticipation and Empathy

Colin Nagy, Skift

While we sometimes focus our adulation in other spheres such as startups and their founders, hoteliers need to be recognized for the hidden creativity that goes into doing their jobs well.

5 months ago

Hotel and Cruise Sustainability Innovators That Should Be Household Names

Hotel and Cruise Sustainability Innovators That Should Be Household Names

Colin Nagy, Skift

Experience and sustainability are losing their equity as more brands cynically pile on. These are examples of emerging, global brands with depth to their practices. Intrepid travelers should take note.

5 months ago