On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Hotels

A Contrarian Investment for Luxury: The Humble Doorman

First impressions still count. Luxury hoteliers need to double down on doormen and the crucial first few minutes of arrival. It changes the game of a stay.

A Contrarian Investment for Luxury: The Humble Doorman

Airlines

The New Wellness Imperative for Long-Haul Travel

It's time to recognize long-haul travel for what it is: an endurance event. For those making the trip instead of the Zoom, there are new imperatives that premium brands need to serve up to cater to these travelers. Hint: it doesn't look like the luxury of the past.

The New Wellness Imperative for Long-Haul Travel

Announcements

What My Border Crossings During the Pandemic Tell Us About Tech and Travel

What is required for the new normal of crossing borders while living with Covid is government coordination, user experience, simplicity, and accessibility when it comes to registering and sharing data. The best countries with the smartest, most streamlined approaches will win out.

What My Border Crossings During the Pandemic Tell Us About Tech and Travel

Hotels

Why Price-Gouging at Luxury Hotels Could Backfire

There's a danger in the surging average daily rates as travel takes off: Luxury hotels don't have the staff or the ability to live up to inflated rates. This presents a long-term danger to carefully cultivated brands.

Why Price-Gouging at Luxury Hotels Could Backfire

Hotels

What Will the New Wave of Boutique Hotels Look Like?

Answers about the future look of boutiques might be seen in a new crop of hyper-specialized properties that map design to hyper-specific interests and communities.

What Will the New Wave of Boutique Hotels Look Like?

Coronavirus

Auberge Resorts Carves Out Luxury for These Times

Auberge is making a run at the high-touch, yet as a colorful and unique boutique play. And so far it is finding an audience.

Auberge Resorts Carves Out Luxury for These Times

Announcements

Lessons From Africa’s Safari Lodges for a Post-Pandemic Era

Many innovations have been born from constraints. In the case of safari lodges in Africa, the remote settings and lack of infrastructure forces architects and teams to get creative. Here are examples from the bleeding edge of innovation in sustainability, along with some hints about what is to come in developed markets around the world.

Lessons From Africa’s Safari Lodges for a Post-Pandemic Era

Coronavirus

The Biggest Innovators in Travel and Hospitality: Covid Edition

Crisis showed once again how it can breed creativity and excellence. Here are the people, the properties, and the trends that have stood out as bright beacons in a very bad year.

The Biggest Innovators in Travel and Hospitality: Covid Edition

Coronavirus

3 New Design Concepts for Hospitality That Make Even More Sense Post-Covid

The pandemic has changed owner-investor behavior. It has also changed what customers want out of luxury hospitality. What are the new models that are well-positioned for growth as the sector rebuilds? Here's a look at some potentials.

3 New Design Concepts for Hospitality That Make Even More Sense Post-Covid

Announcements

Building a Creative Culture From a Rigid Singapore

Singapore has long been known for operational excellence and top-down management style culture. But the green shoots of creativity are emerging, and with the right cultural and social factors, it can grow into a sizable export for the city state.

Building a Creative Culture From a Rigid Singapore