Travel Loyalty News

Airlines

American Airlines Offers VIP Service At More Airports Than Any Other Airline

Lufthansa's Guide Service has an international flair that other VIP services don't: It is offered in 51 languages at Frankfurt and 33 languages at Munich airports. That translates into very personalized service as the airline values some customers much more highly than others.

Dennis Schaal, Skift | 10 years ago

Online Travel

TripIt Defies Airlines With Loyalty Tracking For Four AWOL Carriers

TripIt is doing the right thing for its users by coming up with a work-around to track the loyalty programs of airlines that don't want to be tracked by third parties. Delta, United, Southwest and American are still playing hardball.

Dennis Schaal, Skift | 10 years ago

Airlines

American Airlines and US Airways Begin to Share Lounges and Miles

OK, these baby steps are the easy part in the integration of American Airlines and US Airways. Game on.

Dennis Schaal, Skift | 10 years ago

Airlines

American Express Travel Part of $75 Million Settlement With Regulators

American Express call center agents were deceiving travelers and others about the benefits of paying off old debt or the bonus points they'd get when enrolling in certain credit card programs. Not surprising for a credit card company, but shameful nonetheless.

Dennis Schaal, Skift | 10 years ago

Airlines

American Airlines Reveals Timeline For Reciprocal Benefits and US Airways Oneworld Entry

Well, the American Airlines and US Airways integration teams certainly had plenty of time to prepare for some of the early merger milestones, and they've started to detail some of the timelines. The airlines, meanwhile, will continue to function separately for an extended period as the heavy lifting in the integration proceeds.

Dennis Schaal, Skift | 10 years ago

Business Travel

Skift Business Traveler: Holiday Traffic, In-Flight Calls and American Air Approval

Skift | 10 years ago

Hotels

Hotels Worry About the Power of the Booking Sites

This complaining from hotels is like the movie "Groundhog Day." How many times are we going to hear the same refrain? The OTAs are going to be a vital distribution channel for hotels for years to come, although smart hotels will make adjustments and seek to reduce their dependence on Expedia and Booking.com.

Skift | 10 years ago

Hotels

Millennials Make Hotels Rethink How They Do Loyalty Programs

Brand loyalty in the travel industry has been an achilles heel with few being able to engender much of it. Miles and points are great, but it will be the experience, as well, that will make people keep coming back for more.

Dennis Schaal, Skift | 10 years ago

Airlines

United Updates iOS App With Multiple-Flight Award Booking for Frequent Flyers

The Travel Wallet is a nice touch, as frequent flyers can now easily access mobile boarding passes, one-time United Club passes and flight notifications in one place. Beyond that the app has some nice additions, but nothing that knocks your socks, or anything else, off.

Dennis Schaal, Skift | 10 years ago