Articles tagged “loyalty”

American Express Expands Its Lounge Access Program With Its Platinum Card

American Express Expands Its Lounge Access Program With Its Platinum Card

Grant Martin, Skift

Travelers who own the American Express card now have a new suite of lounges to look forward to visiting. Whether they make up for the annual fee on the AmEx platinum is another question.

16 hours ago

Launching Skift Business of Loyalty Newsletter: Why Loyalty Is Still Relevant to the Travel Industry

Launching Skift Business of Loyalty Newsletter: Why Loyalty Is Still Relevant to the Travel Industry

Grant Martin, Skift

One would think that loyalty would be constant, but it is not. Our New Loyalty newsletter is here to help you make sense of the changing environment.

17 hours ago

American Airlines Will Now Factor Annual Spend Into Upgrade Priority

American Airlines Will Now Factor Annual Spend Into Upgrade Priority

Grant Martin, Skift

A new upgrade process coming to American Airlines next week will prioritize wealthy travelers over those on a budget.

7 days ago

Qantas Frequent Flyer Program Remains a Huge Success

Qantas Frequent Flyer Program Remains a Huge Success

Angus Whitley, Bloomberg

While many airlines are making it harder for non-elite flyers to earn points, Qantas shows that successful frequent flyer programs can help drive revenue and attract new flyers.

2 weeks ago

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

Brian Sumers, Skift

This makes perfect sense, and can't cost Alaska Airlines much in revenue. Why don't other U.S. carriers do the same thing?

2 weeks ago

Years After Spinning Off Its Loyalty Program, Air Canada Will Create a New One

Years After Spinning Off Its Loyalty Program, Air Canada Will Create a New One

Brian Sumers, Skift

It was a big deal when Air Canada spun off its frequent flyer program. And it was probably a good idea for the time because Air Canada needed the cash. But times are different now, and Air Canada is in stronger shape. It makes sense it wants to control its own program.

2 weeks ago

Freddie Awards Pick the Year’s Best Traveler Loyalty Programs

Freddie Awards Pick the Year’s Best Traveler Loyalty Programs

Sean O'Neill, Skift

Can 4.2 million flyers be wrong?

4 weeks ago

Hilton Launches Points Pooling for Its Honors Loyalty Program

Hilton Launches Points Pooling for Its Honors Loyalty Program

Grant Martin, Skift

Hilton's Honors Loyalty program just got a bit more powerful with new functionality that allows for pooling of points among parties of 11.

4 weeks ago

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Brian Sumers, Skift

Alaska Airlines has always taken customer experience more seriously than other carriers, but historically, that's been easier, since Alaska has been smaller than its competitors. It's good to see Alaska still placing a major emphasis on customer satisfaction after its Virgin American acquisition.

4 weeks ago

Wyndham Is Finally Harnessing Its Global Scale Via Loyalty

Wyndham Is Finally Harnessing Its Global Scale Via Loyalty

Deanna Ting, Skift

Wyndham might not have 30 hotel brands like Marriott, but it does have the world's largest timeshare business and a pretty robust vacation rental business, too. Leveraging the power of all three of its businesses just makes us wonder: Why haven't they tried to do this before?

4 weeks ago

Video: Mr & Mrs Smith and Bridging the Gap Between Content and Booking

Video: Mr & Mrs Smith and Bridging the Gap Between Content and Booking

Jason Clampet, Skift

Mr & Mrs Smith has carved out a unique space in the market, and its evolution over the last decade speaks to the radical changes in the ways we discover, book, and return to hotels.

4 weeks ago

Alaska Air Overtakes American Airlines in Annual Loyalty Program Awards

Alaska Air Overtakes American Airlines in Annual Loyalty Program Awards

Grant Martin, Skift

Mileage Plan from Alaska Airlines just won as the best airline loyalty program in FlyerTalk's annual survey -- largely because of its distance based earnings.

1 month ago