Articles tagged “loyalty”

Hilton CEO Believes Direct Booking Campaign Is Key to Improved Guest Experience

Hilton CEO Believes Direct Booking Campaign Is Key to Improved Guest Experience

Deanna Ting, Skift

The direct booking wars are the true infinity war, at least in hospitality. In other words, don't expect a truce anytime soon.

1 week ago

United Tries to Solve the Boarding Crush

United Tries to Solve the Boarding Crush

Grant Martin, Skift

Any research into cutting down the congestion and confusion at the boarding gate is welcome in our books.

2 weeks ago

What to Expect From Air Canada’s New Loyalty Program

What to Expect From Air Canada’s New Loyalty Program

Grant Martin, Skift

There's much to look forward to with Air Canada's new loyalty program — as long as it doesn't copy too much from American carriers.

3 weeks ago

Wyndham Finally Joins Competitors With Discounted Loyalty Rates

Wyndham Finally Joins Competitors With Discounted Loyalty Rates

Deanna Ting, Skift

When it comes to Wyndham finally offering loyalty program members discounted rates, it's always better late than never, right?

3 weeks ago

Issues the Hospitality Industry Will Ignore at Its Own Peril

Issues the Hospitality Industry Will Ignore at Its Own Peril

Deanna Ting, Skift

The answers vary but there's at least one overriding shared sentiment. Even if times are good, there's always room for improvement in any industry.

3 weeks ago

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Brian Sumers, Skift

Like most airlines, Air Canada knows a lot about its customers. But in 2020, once it launches a new loyalty program, it will have more flexibility to slice and dice data to deliver personal offers to passengers. Let's hope customers don't find it creepy.

3 weeks ago

American Improves Its Domestic Premium Economy

American Improves Its Domestic Premium Economy

Grant Martin, Skift

Upgrades to American's domestic premium economy (Main Cabin Extra) foreshadow a better experience for elite travelers — but also the potential beginnings of an entirely new class of service.

4 weeks ago

Travel Loyalty Programs May Become Smaller With More Perks in 2018

Travel Loyalty Programs May Become Smaller With More Perks in 2018

Grant Martin, Skift

There's a smaller and perhaps more rewarding world facing frequent flyers in 2018. To reap the rewards, though, those elite travelers will have to pay up.

4 weeks ago

Airbnb Signals Big Changes With the Appointment of American Express CEO to Its Board

Airbnb Signals Big Changes With the Appointment of American Express CEO to Its Board

Deanna Ting, Skift

In short, Airbnb’s message is: “We’re not an Uber, guys. And we haven’t forgotten about the people who made us a $31 billion company.”

4 weeks ago

American and Alaska Are Giving Away Elite Status — Business of Loyalty

American and Alaska Are Giving Away Elite Status — Business of Loyalty

Grant Martin, Skift

If these new promotions are any indication, airline loyalty programs may be once more warming up to frequent flyers — for varied reasons, but out of necessity.

1 month ago

Points International Claims 2017 Growth for Its Loyalty Tech Platform

Points International Claims 2017 Growth for Its Loyalty Tech Platform

Sean O'Neill, Skift

Points, a reseller of airline miles and hotel points, has begun to sign up travel companies to its newer ways of squeezing money out of their programs. But it's still too early to tell for sure how successful these efforts will be.

1 month ago

Delta Finds Passengers Paying for Upgrades With Their Own Money Is Big Business

Delta Finds Passengers Paying for Upgrades With Their Own Money Is Big Business

Brian Sumers, Skift

You don't expect corporate travelers to dip into their own pockets on business trips. But certain travelers love to fly in premium cabins, and that's good news for Delta's revenues, which were already strong.

1 month ago