Southwest and JetBlue Loyalty Plans Are Best for Free Domestic Tickets Says Study

Southwest and JetBlue might have the cheapest redemptions, but savvy frequent flyers generally still find more value in programs offered by American, Delta, and United.

American Airlines Quietly Experiments With Disrupting Its Award Ticket Pricing

It's becoming clear that airlines are not done with their loyalty experimentation.

Low-Cost Airlines Make Big Bets on Data and Personalization

Some people believe that low cost carriers will eventually put legacy airlines to shame when it comes to leveraging all of that data they have access to. Ryanair has hired 150 IT specialists in the last 2.5 years. That's definitely a statement.

Skift Global Forum Preview: The Points Guy on the Changing Miles Game

Airlines have cut many of the perks of the frequent flier game, but for knowledgable travelers, many opportunities remain to beat the system.

New Loyalty Program Rankings Reveal a Growing Points Divide for Travel Brands

U.S. News & World Report's rankings have always skewed more toward leisure travelers than road warriors, but this year's lists show a growing difference between brands that choose to appeal to the majority of consumers versus those who choose to reward frequent business travelers or big spenders.

United Improves Its Online Booking Engine and Simplifies Award Tickets

United is refining how it defines a stopover and cranking up fees for award ticket changes -- but we get a better award booking tool in the process.

The Evolution of Major U.S. Airline Loyalty Programs Is Complete

What will the next generation of loyalty programs look like? We're just getting started.

Want to Fly in Etihad’s Apartment? Here’s How to Do It With Miles

You can book Etihad's exclusive apartments and residences with award miles. But is it really free if you need hundreds of thousands or millions of miles to do it?

Choice Hotels Joins the Direct-Booking Pack With New Loyalty Rates

Choice thus joins its peers and fellow Room Key partners, Marriott, Hilton, InterContinental, Hyatt and Wyndham in luring customers to book direct.

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.