Articles tagged “loyalty”

Luggage Fees Go Transatlantic — Business of Loyalty

Luggage Fees Go Transatlantic — Business of Loyalty

Grant Martin, Skift

SkyTeam airlines just announced a series of new baggage fees for transatlantic basic economy routes. But is it competition or gouging?

6 days ago

Expedia Signs Loyalty Program Enrollment Deal With Motel 6 Parent

Expedia Signs Loyalty Program Enrollment Deal With Motel 6 Parent

Dennis Schaal, Skift

Expedia penned its second loyalty-enrollment agreement with a hotel chain, but like the previous pact with Red Lion's parent, the G6 Hospitality deal isn't any kind of game-changer for Expedia as it tries to soften the effects of the the big chains' direct-booking campaigns.

2 weeks ago

AmEx and J.P. Morgan Will Keep Sharing Marriott’s Credit Card Program

AmEx and J.P. Morgan Will Keep Sharing Marriott’s Credit Card Program

Jenny Surane, Bloomberg

AmEx breathes a sigh of relief with this deal to hold onto the Starwood credit card business, which Marriott will merge into a combined program in 2018. But we're skeptical the new cards will buck the trend in travel loyalty co-brand cards generally becoming less rewarding for consumers than general-purpose credit cards.

2 weeks ago

Should More Airlines Spin Off Their Loyalty Programs?

Should More Airlines Spin Off Their Loyalty Programs?

Brian Sumers, Skift

Joseph DeNardi, an analyst with Stifel, is passionate about his thesis — that airlines should sell their frequent flyer programs. Yes, an airline can make money doing so. But airlines that don't operate their own programs sometimes get into trouble. They have far less data about customers than their competitors. And in 2017, access to data is a big deal.

2 weeks ago

Air Canada Adds Free Wi-Fi for Elite Travelers — Business of Loyalty

Air Canada Adds Free Wi-Fi for Elite Travelers — Business of Loyalty

Grant Martin, Skift

Elite frequent flyers have been pining over free Wi-Fi for some time and Air Canada finally delivered. But the free connectivity will come at a cost to other benefits.

2 weeks ago

Marriott Edges Out Hyatt for Top Honors in J.D. Power’s Hotel Loyalty Survey

Marriott Edges Out Hyatt for Top Honors in J.D. Power’s Hotel Loyalty Survey

Deanna Ting, Skift

Should other hotel loyalty programs follow World of Hyatt's lead in being much more revenue-based and geared toward high-end travelers? This survey's findings seem to suggest it, but we have some reservations.

3 weeks ago

Delta Brings Back Complimentary Upgrades for Frequent Flyers — Business of Loyalty

Delta Brings Back Complimentary Upgrades for Frequent Flyers — Business of Loyalty

Grant Martin, Skift

Delta is slowly restoring benefits once-lost to SkyMiles members, but it's more of a competitive move against other carriers than an olive branch for passengers.

3 weeks ago

Chase Introduces New Travel Perks for Credit Card Holders — Business of Loyalty

Chase Introduces New Travel Perks for Credit Card Holders — Business of Loyalty

Grant Martin, Skift

New perks coming for Chase cardholders should make it more attractive to many travelers. How will American Express respond?

4 weeks ago

IHG Pairs Up with OpenTable and Grubhub to Reward Loyalty Members When They Eat Out — or In

IHG Pairs Up with OpenTable and Grubhub to Reward Loyalty Members When They Eat Out — or In

Deanna Ting, Skift

Expect more travel brands to extend their reach into the dining experience going forward, especially since consumers have to eat every day and may only travel on occasion. And after all, the way to anyone's heart is through their stomachs, right?

1 month ago

J.D. Power Finds U.S. Frequent Flyers Prefer JetBlue’s Loyalty Program

J.D. Power Finds U.S. Frequent Flyers Prefer JetBlue’s Loyalty Program

Brian Sumers, Skift

JetBlue has one of the least generous frequent flyer programs in the United States. But it's easy to understand, and travelers seem to appreciate that. Many just prefer belonging to a program that makes it simple to redeem for free tickets.

1 month ago

Cathay Pacific Bucks the Trend in Rewards Boost — Business of Loyalty

Cathay Pacific Bucks the Trend in Rewards Boost — Business of Loyalty

Grant Martin, Skift

Updates to Cathay Pacific's Marco Polo loyalty program may be a thinly veiled effort to bring business back to the company. Either way, frequent flyers on the airline are in for a loyalty bonus soon.

1 month ago

Air France-KLM Move to a Spend-Based Loyalty Program In 2018

Air France-KLM Move to a Spend-Based Loyalty Program In 2018

Grant Martin, Skift

Those who book expensive airfares have much to look forward to with Flying Blue. Budget travelers, not so much.

1 month ago