Articles tagged “loyalty”

Airline Loyalty Programs Are Losing Their Luster — Even for Frequent Flyers

Airline Loyalty Programs Are Losing Their Luster — Even for Frequent Flyers

David Koenig, Associated Press

Airline miles aren't worth as much as they once were. But should that come as a surprise? Four airlines control the vast majority of U.S. domestic market share. With less competition, carriers don't need to be as generous to spur loyalty.

23 hours ago

Business of Loyalty: Bank of America Steps Into the Premium Travel Credit Card Game

Business of Loyalty: Bank of America Steps Into the Premium Travel Credit Card Game

Grant Martin, Skift

Bank of America has a new premium loyalty credit card for the travel industry, but its uses may be limited. Still, for the right kind of traveler the new card can end up being very lucrative.

3 days ago

Marriott Unseats Wyndham as Best Hotel Loyalty Program in New Ranking

Marriott Unseats Wyndham as Best Hotel Loyalty Program in New Ranking

Grant Martin, Skift

Alaska Airlines continued to scoop up awards for its distance-based loyalty program while Marriott took advantage of its recent merger in this year's U.S. News and World Report's loyalty program rankings.

1 week ago

Premier Credit Cards for Travel Are Now Requiring a Much Higher Spend

Premier Credit Cards for Travel Are Now Requiring a Much Higher Spend

Ben Steverman, Bloomberg

Banks compete for customers by issuing credit cards with lavish perks but there has to be a balance so they can make money. The balance is now swinging back toward the making money part.

2 weeks ago

Wyndham Hotels Debuts Online Auctions for Loyalty Program Redemption

Wyndham Hotels Debuts Online Auctions for Loyalty Program Redemption

Sean O'Neill, Skift

Travel brands haven't innovated much when it comes to reward redemption. So kudos to Wyndham for gambling on something new. But their new auctions aren't without risk to the company.

3 weeks ago

Business of Loyalty: What the Travel Industry Could Learn From Amazon Prime

Business of Loyalty: What the Travel Industry Could Learn From Amazon Prime

Sean O'Neill, Skift

Amazon's subscription model — which has already disrupted music, groceries, and retail — could be the key to travel brands unlocking more revenue per customer. Here's the lowdown on the latest tests.

3 weeks ago

Travel Podcasts to Get You Through Your Summer Vacation

Travel Podcasts to Get You Through Your Summer Vacation

Sarah Enelow, Skift

Leaving for your summer vacation? Take these podcast episodes with you to decode the travel trends you see on the road.

4 weeks ago

AmEx Is in Hand-to-Hand Combat With JPMorgan Over Rewards Cards

AmEx Is in Hand-to-Hand Combat With JPMorgan Over Rewards Cards

Jenny Surane, Bloomberg

The success of JPMorgan Chase’s Sapphire Reserve Card has forced American Express to compete and spend the most in at least nine years on its card rewards. It's time to check if you have the most generous card.

4 weeks ago

Travel Habits of Americans: U.S. Travelers Shun Airline Loyalty Programs

Travel Habits of Americans: U.S. Travelers Shun Airline Loyalty Programs

Dan Peltier, Skift

Many airlines have rewritten loyalty rules in recent years to make their programs more profitable and reward the most lucrative travelers. But our data show many U.S. travelers don't want to play by those rules and aren't loyal to any airline.

1 month ago

Delta Says Travelers Still Love Airline Credit Cards Even Though Miles Are Worth Less

Delta Says Travelers Still Love Airline Credit Cards Even Though Miles Are Worth Less

Brian Sumers, Skift

Yes, airline frequent flyer programs probably were more lucrative a decade ago. But savvy travelers can still get a lot of value out of the programs and their affiliated credit cards.

1 month ago

The Business of Loyalty: How Hotels Build Loyalty Beyond the Stay

The Business of Loyalty: How Hotels Build Loyalty Beyond the Stay

Deanna Ting, Skift

If travel really is all about the experiences, travel companies — with or without loyalty programs — better do all they can to make sure our experiences aren’t just good, but great.

1 month ago

Why Not Having a Formal Travel Loyalty Program Works — For Some

Why Not Having a Formal Travel Loyalty Program Works — For Some

Deanna Ting, Skift

Not every travel business needs to have a formal loyalty or rewards program to have loyal customers. But if you're going to go that route, you better know what you're getting into. And for some companies, it might be time to reconsider doing without.

1 month ago