Articles tagged “experiences”

Paris Tourism Shortfall Taps the Brakes on Sightseeing Tours in Cute Vintage Citroens

Paris Tourism Shortfall Taps the Brakes on Sightseeing Tours in Cute Vintage Citroens

Yiming Woo and Richard Lough, Reuters

One sentence about an operator of sightseeing tours says it all: "Another six months of slow business may force him to quit."

2 weeks ago

Tripadvisor CEO to Trade Traffic Goals for More Repeat Usage

Tripadvisor CEO to Trade Traffic Goals for More Repeat Usage

Sean O'Neill, Skift

You've heard other online travel companies talk about the "connected trip." But Tripadvisor focuses instead on the "considered trip" as its north star. CEO Steve Kaufer said engaged travelers, who use his brand to plan all parts of a trip, are his top target.

2 weeks ago

GetYourGuide CEO Highlights Google’s Alleged Failings During the Pandemic

GetYourGuide CEO Highlights Google’s Alleged Failings During the Pandemic

Dennis Schaal, Skift

GetYourGuide's Johannes Reck is underplaying the Google threat in tours and activities. Sure, Google has much larger priorities, but how much will it cost to build the GetYourGuide brand with Google controlling the airspace?

2 weeks ago

Tour Business Viator Opts for Quality Over Quantity With the Land Grab Ending

Tour Business Viator Opts for Quality Over Quantity With the Land Grab Ending

Dennis Schaal, Skift

With competitors like GetYourGuide, Klook, Airbnb and Booking.com strengthening their asrsenals, market leader Viator will enforce new quality standards that would make it more user-friendly and efficient. If these and other moves don't work, then look out for a new No. 1.

2 weeks ago

Booking.com Terminates Contracts With Tours and Attractions Operators

Booking.com Terminates Contracts With Tours and Attractions Operators

Dennis Schaal, Skift

TUI/Musement's new strategic partnership with Booking.com has the potential to reshuffle the powers that be in tours and activities, especially in Europe. But TUI doesn't have a stellar track record in online offerings, and much of the promise will depend on its execution.

1 month ago

The Case for Why Airbnb’s Foray Into Experiences Is a Fundamental Mistake

The Case for Why Airbnb’s Foray Into Experiences Is a Fundamental Mistake

Carl Shepherd, Skift

It is highly risky for Airbnb to pivot to compete directly as an online travel agency, and it needs to seriously think about whether its sharing model truly extends to the activity, experience provider because in reality it doesn't.

2 months ago

Tour Guides and Attractions Operators Shift to Testing Experiences — Online

Tour Guides and Attractions Operators Shift to Testing Experiences — Online

Sean O'Neill, Skift

Operators of tours, activities, and attractions are taking a crash course in online classes, virtual tours, and digital souvenir sales. We doubt these efforts can fully replace the revenue of in-person experiences. Yet there are needs to fill. Many housebound people and remote teams could use the human connection, while many hosts are eager for income.

3 months ago

Airbnb CEO Apologizes to Hosts With a $260 Million Relief Package

Airbnb CEO Apologizes to Hosts With a $260 Million Relief Package

Dennis Schaal, Skift

Airbnb initially made a pro-guest decision on refunds, but it now realizes its policy and its outreach to hosts was clumsy and unsatisfactory. Hosts still won't be pleased, but the optics and financials aren't as bad as before.

3 months ago

Booking.com’s Challenges With Tours and Activities Lead to Musement Partnership

Booking.com’s Challenges With Tours and Activities Lead to Musement Partnership

Dennis Schaal, Skift

Whether building tours and activities or vacation rentals, acquiring companies soon find out that this stuff isn't as easy as it looked. From confidential internal documents obtained by Skift, it's clear Booking.com found out that scaling experiences on its own wouldn't be a cakewalk, and it's turning to Musement to kick off a preferred partnership strategy instead.

4 months ago

Tripadvisor Forecasts Experiences and Dining Will Eclipse Hotel Revenue in 2020

Tripadvisor Forecasts Experiences and Dining Will Eclipse Hotel Revenue in 2020

Dennis Schaal, Skift

When Tripadvisor first started diversifying away from its hotel-auction business several years ago, it was mostly aspirational because its experiences and dining businesses were relatively small. Now there is a bit of revenue meat on those bones. Still, meaningful profits will be slow going in this competitive climate.

5 months ago

Tripadvisor Takes Greater Pricing Control Over Tours and Activities

Tripadvisor Takes Greater Pricing Control Over Tours and Activities

Dennis Schaal, Skift

Tripadvisor is trying to squeeze more revenue and profits out of its newly restructured tours and activities business. There's a danger, though, that well-funded rivals might undercut Tripadvisor's efforts.

5 months ago

What’s Wrong at Tripadvisor?

What’s Wrong at Tripadvisor?

Dennis Schaal, Skift

Question: At Tripadvisor, as a controlled company, what mechanisms did minority shareholders have to pressure Chairman Greg Maffei to make dramatic changes? Answer: Relatively few.

5 months ago