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Articles tagged “customer service”

Airlines

7 Things Airlines Can Learn From Comedians’ Most Common Complaints

Airlines' most frequent passengers aren't always serious business travelers. Sometimes they're people who see a slightly more humorous side to their experience.

Jason Clampet, Skift | 11 years ago

7 Things Airlines Can Learn From Comedians’ Most Common Complaints

Hotels

Mobile apps that attempt to take the place of the human concierge

Although mobile apps are becoming the go-to resource for guests’ booking and information needs, hotels still need to complement the technology with a concierge for guests that need or prefer human help.

Skift | 11 years ago

Airlines

Taking your airline to small claims court can be a nifty remedy

Why is dealing with an airline on a customer service issue sometimes like speaking with a bureaucratic brick wall, an experience that would be anathema in another industry? Small claims court can be time-consuming, but it is an option for redress.

Skift | 11 years ago

Cruises

Disney Cruise Line tops competitors in customer service survey

Cruise lines have to do more than avoid crashes and power outages since small issues also have a major impact on attracting repeat cruisers, the bread and butter of the cruising community.

Samantha Shankman, Skift | 11 years ago

Disney Cruise Line tops competitors in customer service survey

Cruises

When a river cruise turns into a bus ride, what rights do passengers have?

Just as river cruises are becoming the hot thing in European travel, mother nature is stepping in -- in the form of seasonal floods and Global Warming-driven level rising -- to slow things down. Expect this to be a growing problem over the next few years.

Skift | 11 years ago

When a river cruise turns into a bus ride, what rights do passengers have?

Hotels

Hotels try to catch bad reviews before they make it to TripAdvisor

Satisfaction surveys are more important that ever to hotels that prefer guests to gripe in the privacy of a survey than online, but airing bad service on social media has a way of pushing hotels to make a change.

Skift | 11 years ago

Hotels

Luxury hotels personalize wake-up calls to build brand loyalty

Hotel chains are taking pains to different themselves with even the smallest details as they work to capture the largest share possible of the rebounding business travel market.

Skift | 11 years ago

Luxury hotels personalize wake-up calls to build brand loyalty

Airlines

Spirit Airlines decides its customers don’t need a toll-free customer service line

Spirit never hides its fees -- customers know they have to pay for everything -- so why not ditch the toll-free line too. In a world where mobile minutes are more important than area codes it makes little difference.

Hugo Martin, Los Angeles Times | 11 years ago

Hotels

Marriott employees get to know their inner guest

We don't know if customer service at the Tampa Airport Marriott is as great as advertised, but certainly paying attention to guest relations has to be putting the property on the right track.

Jamal Thalji, Tampa Bay Times | 11 years ago

Ground Transport

Cruise travel agency compiles list of pettiest passenger complaints

"Really, you're complaining about that," say over five thousand Carnival Triumph passengers in unison.

The Daily Telegraph | 11 years ago

Cruise travel agency compiles list of pettiest passenger complaints