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Articles tagged “customer service”

Media and PR

Airbnb Uses How-To Videos to Connect With Asia-Pacific Travelers and Hosts

How-to videos inform and build brand awareness. If executed well, viewers will be moved to share them, which adds value by generating earned media.

Joyce Manalo, Skift | 9 years ago

Airbnb Uses How-To Videos to Connect With Asia-Pacific Travelers and Hosts

Media and PR

KLM Brings 24/7 Facebook Customer Service to the U.S.

Travel brands need to reassess their social care effort to see if there's enough attention being paid to customers on Facebook.

Joyce Manalo, Skift | 9 years ago

KLM Brings 24/7 Facebook Customer Service to the U.S.

Tourism

Travel Habits of Americans: Social Media Is the Least Popular Method of Customer Service

We are still in the very early days for social media as a customer service tool. The supposedly old-school tools in digital age -- the phone and the human -- both still matter a lot.

Rafat Ali, Skift | 10 years ago

Travel Habits of Americans: Social Media Is the Least Popular Method of Customer Service

Media and PR

The Next Phase of Hotel and Airline Customer Service on Social Media

Collaboration and advocacy efforts helps employees alleviate inefficiencies in handling inquiries -- as well as stay human on social.

Joyce Manalo, Skift | 10 years ago

The Next Phase of Hotel and Airline Customer Service on Social Media

Airlines

New Trends Report: Social Media Customer Service Strategies in the Travel Industry

Social media has evolved to become another platform to provide customer service, but it needs to be well understood before brands dive in and start tweeting. Here's what they need to know.

Jason Clampet, Skift | 10 years ago

New Trends Report: Social Media Customer Service Strategies in the Travel Industry

Airlines

Spanish Airports Are Testing Travelers to See if They’re Happy

It's a simple way to gauge how your customers are feeling, but it needs more insight into why they are feeling this way.

Marisa Garcia, Skift | 10 years ago

Spanish Airports Are Testing Travelers to See if They’re Happy

Hotels

Bizarre Comments from Hotel Guests Inspired The Standard’s 2014 Calendar

The calendar is directly in line with The Standard's cool and somewhat funky brand. And The Standard ensured that guests gifted with the calendar will keep the hotel in mind all year long.

Samantha Shankman, Skift | 10 years ago

Bizarre Comments from Hotel Guests Inspired The Standard’s 2014 Calendar

Airlines

KLM Is First Airline to Show Customer Service Wait Times on Twitter

KLM is the first airline to put a live wait time on its social media pages, but its a feature that airlines serious about social customer service will quickly copy. Hopefully the competition means faster social responses for all flyers.

Samantha Shankman, Skift | 10 years ago

KLM Is First Airline to Show Customer Service Wait Times on Twitter

Airlines

How Well Do Airlines Deal With Customers’ Twitter Requests?

If customers reach out to a company on Twitter, it's because it is the most convenient channel. Redirects only frustrate and alienate already unhappy customers.

Samantha Shankman, Skift | 10 years ago

How Well Do Airlines Deal With Customers’ Twitter Requests?

Online Travel

Digital Suggestion Box Lets Travel Brands Ask for Customers’ Big Ideas

Betterific's platform might get the ideas rolling, but it's up to the brands to hear what consumers are saying and actually implement changes. And for many ideas, it'll be something that they're not willing to do.

Samantha Shankman, Skift | 11 years ago

Digital Suggestion Box Lets Travel Brands Ask for Customers’ Big Ideas