Skift Take

Hotel chains are taking pains to different themselves with even the smallest details as they work to capture the largest share possible of the rebounding business travel market.

In the ever-competitive race for loyal customers, however, many properties, especially luxury and boutique hotels, are now getting creative with the wake-up call, he says. Some boutique hotels even have recordings of celebrity voices.

Personalizing the wake-up call, Chekitan Dev, an associate professor of marketing and branding at Cornell University’s School of Hotel Administration┬ásays, is an “opportunity to make that one additional brand impression.”

“To recapture that opportunity, I expect that more hotels will go back to the old in-person system of wake up calls,” he says.

Have a confidential tip for Skift? Get in touch

Tags: amenities, customer service

Photo credit: Boston's Liberty Hotel leaves a surprise for travelers alongside an alarm clock. Carly Lesser / Flickr

Up Next

Loading next stories