Taking your airline to small claims court can be a nifty remedy
Skift Take
Why is dealing with an airline on a customer service issue sometimes like speaking with a bureaucratic brick wall, an experience that would be anathema in another industry? Small claims court can be time-consuming, but it is an option for redress.
Nov. 22 — Thanksgiving Day — seemed like a good day for my band to fly from Washington to Germany for our fall 2012 European tour. But when we got to a suspiciously deserted Dulles International
