Skift Take
LivePerson is running a key webinar to help industry brands rapidly scale care and commerce operations through Conversational AI and messaging in the post-pandemic travel resurgence.
This sponsored content was created in collaboration with a Skift partner.
After a long, uncertain year for the international travel industry, strong signs of recovery are on the doorstep. Vaccination uptake is driving renewed confidence, with consumers determined to return to the skies, rails, and roads.
A recent Skift U.S. Travel Tracker report indicated that just 10 percent of Americans said they didn’t plan to travel in 2021. Additionally, recent data from the U.S. Transportation Security Administration shows that the number of people passing through airport security continues to grow compared to the same time one year ago.
With latent demand set to surge, brands are seeking to upgrade and overhaul their systems to best capture the renewed demand in Q2 and beyond. With all of this top of mind, leading global Conversational AI & Messaging Solutions company LivePerson has organized a webinar to bring their unique expertise and insights to travel leaders keen to capitalize on the 2021 and beyond upswing.
The webinar, titled ‘Travel Is Surging: How to Stay Ahead of Demand and Win in CX’ will look at how AI-powered messaging along with LivePerson’s contact center as a service (CCaaS) can help travel brands thrive in the post-pandemic era.
The webinar will be held on Wednesday, June 9 at 12pm ET / 9am PT.
This unique one-off session will cover industry best practices on how to meet demand in the short-term, coupled with digital-centric strategies for recovery and growth in the long-term. Featuring a live audience Q&A, it will focus on how brands can increase travelers’ convenience and confidence and rapidly scale their care and commerce operations through harnessing conversational AI and messaging.
The webinar will also highlight the benefits of LivePerson’s fully managed contact center as a service (CCaaS) — an asset designed to help travel brands overcome limitations of reduced staff capacity and unpredictable demand. The CCaaS also acts as ‘surge protection’ for both predictable and unpredictable fluctuations in sales and contact volume, which will be crucial and timely for the months ahead.
SPEAKERS
The discussion will be led by Mariam Reza, SVP Enterprise Solutions, LivePerson, and Jared Eisenlohr, Vice President Retail, Travel & Technology, LivePerson.
Reza is in charge of managing the Gainshare (LivePerson’s Contact Center as a Service [CCaaS]) organization, which runs a $550+ million commerce operation and manages care programs for several brands globally.
Eisenlohr oversees all of LivePerson’s travel, tech, entertainment, and retail brands, helping industry leaders transform their customer engagement strategies with AI powered messaging.
WHAT YOU’LL LEARN
- How to prepare your customer communication strategy for unpredictable contact surges
- Increasing traveler’ convenience through the use of digital channels
- How AI and automation increases CSAT scores and drives incremental revenue to help best capture the market demand ahead
WHO SHOULD ATTEND
- Airlines
- Hospitality
- Entertainment groups
- Operating Officers, Experience Officers, Digital, Digital Tech, Marketing, etc.
This content was created collaboratively by LivePerson and Skift’s branded content studio, SkiftX.
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Tags: artificial intelligence, communication, customer experience, customer service, liveperson, messaging platforms, SkiftX Showcase: Technology, social media