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Articles tagged “customer experience”

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Airlines

How Connected Employees Can Enhance Customer Experiences in Real Time

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

Microsoft + Skift | 5 years ago

How Connected Employees Can Enhance Customer Experiences in Real Time
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Hotels

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

A property’s frontline staff is typically the heart of any hotel operation. Investing in these employees, both professionally and personally, can lead to major enhancements in company culture and revenue.

FPG + Skift | 5 years ago

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck
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Online Travel

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. In our recent webinar, we discuss how industry executives can make use of this powerful new tool.

Epsilon + Skift | 5 years ago

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Airlines

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.

Brian Sumers, Skift | 5 years ago

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Online Travel

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

Customer-experience software companies Medallia, which is planning to go public this year, and Qualtrics, which SAP has just acquired for $8 billion, are receiving cash injections that should rev up their services. That's significant news for travel businesses that depend heavily on positive customer sentiment but increasingly face customer survey fatigue.

Sean O'Neill, Skift | 5 years ago

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public
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Cruises

Windstar Eyes the Future of Cruising With a Major Renovation Project

Travel providers need to step up the experiences they offer to compete in an increasingly crowded market –– and those in the cruise sector are no exception. With the recent announcement that it’s overhauling three of its ships, Windstar Cruises is one example of a cruise brand that realizes this.

Windstar Cruises + Skift | 5 years ago

Windstar Eyes the Future of Cruising With a Major Renovation Project
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Airlines

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

The digital transformation that the airline industry has undergone in recent years has helped fuel a customer-centric approach. But there’s still opportunity for improvement as far as behind-the-scenes tech infrastructure goes.

Sabre + Skift | 5 years ago

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go
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Travel Technology

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Today’s consumer no longer thinks about loyalty solely in terms of points and miles. That’s created a growing opportunity for travel brands to rethink the strategies they use to build loyalty with travelers.

Switchfly + Skift | 6 years ago

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler
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Online Travel

Mobile and the Future of Customer Experience in the Travel Industry

Today's most forward-thinking travel brands aren't just thinking about mobile. They're thinking about how to connect the dots between mobile and every aspect of the travel experience, from trip research to purchase to the in-trip journey.

Adobe + Skift | 6 years ago

Mobile and the Future of Customer Experience in the Travel Industry
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Online Travel

From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

Brands need to deliver the right information at the right time to the right device in order to succeed with today’s travelers. Those that are engaging with customer touchpoints throughout the entire travel journey are the ones making the most impact.

Travelport + Skift | 7 years ago

From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement