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Articles tagged “customer experience”

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Airlines

Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

Jonathan Keane, Managing Director, Aviation at Accenture, spoke with Skift CEO and Founder, Rafat Ali, about how companies can embrace hyper-relevance and vitality to create a living business.

SkiftX + Skift | 7 years ago

Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant
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Hotels

Redefining the Guest Experience with Better Hotel Technology

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

Cenium + Skift | 7 years ago

Redefining the Guest Experience with Better Hotel Technology
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Business Travel

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

[24]7 + Skift | 7 years ago

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support
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Online Travel

Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

Travel businesses are rethinking their products and experiences for a new customer-focused era. Download our free report to learn more!

UserTesting + Skift | 7 years ago

Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry
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Airlines

How Delta Is Using Personalization to Enhance the Business Travel Experience

Offering business travelers personalized experiences can not only improve traveler satisfaction, but also allow corporate travel providers to stand out among their competitors.

Delta Air Lines + Skift | 7 years ago

How Delta Is Using Personalization to Enhance the Business Travel Experience
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Business Travel

How Travel Providers Can Meet Today’s New Travel Demands

Travelers today require more flexibility than ever before, but travel providers have a ways to go to meet the demand.

Allianz Worldwide Partners + Skift | 8 years ago

How Travel Providers Can Meet Today’s New Travel Demands
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Travel Technology

Webinar Video: Driving Loyalty Through Richer Personalization

Learn how travel marketers are driving loyalty through customer experience and personalization with this video recap of our recent webinar with Boxever!

Boxever + Skift | 8 years ago

Webinar Video: Driving Loyalty Through Richer Personalization
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Online Travel

New Skift eBook: What Keeps CMOs Up At Night?

The What Keeps CMOs Up At Night? eBook is a roundup of poignant insights and valuable lessons from the industry’s top CMOs. Download this ebook for free!

Boxever + Skift | 8 years ago

New Skift eBook: What Keeps CMOs Up At Night?
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Online Travel

Register for a Free Webinar on Customer Experience and the Future of Loyalty

Join Skift and Boxever on Wednesday October 12th at 12pm ET for a free webinar on strategies for driving loyalty through customer experience and personalization!

Boxever + Skift | 8 years ago

Register for a Free Webinar on Customer Experience and the Future of Loyalty
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Airlines

To Improve Foundational Customer Experience, Airlines Should Look To Operations

Even as airlines work to streamline the airport journey, provide more personalized offers, and deliver memorable in-flight experiences, there's still room for major improvement on the most important part of the airline customer experience – getting passengers to their destination on time.

Sabre + Skift | 8 years ago

To Improve Foundational Customer Experience, Airlines Should Look To Operations