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Articles tagged “customer experience”

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Coronavirus

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke

In this Skift Summit video we hear from Ramya Murali, principal at Deloitte Consulting LLP, about how loyalty programs in the travel industry are evolving in response to the business shifts caused by the Covid-19 pandemic.

Deloitte + Skift | 3 years ago

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke
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Online Travel

New Research: How Brands Can Work Together to Win Back Customers in the New Normal

The rise of the experience economy means that travel is interlinked with mental and physical wellbeing across a multitude of verticals. New research from Collinson uncovers how leisure and business travelers are feeling about a return to travel and underscores the need for cross-sector brands to come together to help bring the industry back.

Collinson + Skift | 3 years ago

New Research: How Brands Can Work Together to Win Back Customers in the New Normal

Online Travel

5 Human-Centric Digital Strategies for Travel Marketers to Thrive in 2021

In today’s era of accelerated digital transformation, travel brands need to approach the consumer journey with a more nimble mindset. Companies that can bring people-inspired digital business solutions to the table stand a good chance of thriving post-recovery.

Skift | 3 years ago

5 Human-Centric Digital Strategies for Travel Marketers to Thrive in 2021

Online Travel

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021

After a year that challenged the hospitality industry like never before, it’s time to take stock. In this interview with Medallia’s Geoff Ryskamp, we explore what the sector can learn from 2020, and what the future might hold for guest experience.

Skift | 3 years ago

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021
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Airlines

Keeping up with Customer Needs as the Traveler Journey Evolves

Enhancing the traveler journey with the right combination of contactless digital experiences, socially distanced service touchpoints, and personalized information and offers can help return us to a time when the travel journey is just as enjoyable as the destination.

Collinson + Skift | 3 years ago

Keeping up with Customer Needs as the Traveler Journey Evolves
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Airlines

Pioneering Airline Health and Safety Initiatives for a New Era of Travel

Implementing strong health and safety measures, and then communicating them to customers in a clear and meaningful way that builds confidence and loyalty across every touchpoint, is essential for airlines as they navigate a way out of the Covid-19 crisis.

Singapore Airlines + Skift | 3 years ago

Pioneering Airline Health and Safety Initiatives for a New Era of Travel
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Online Travel

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis

The coronavirus pandemic has brought about unprecedented challenges to both travel providers and their customers. While policies and procedures are constantly in flux, there are some steps travel brands can take to clearly communicate with their customers on the right channels at the right time.

Bold360 + Skift | 4 years ago

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis
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Airlines

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

For airlines to deliver a seamless passenger experience, technology, people, and systems must connect on the back end.

IBM + Skift | 4 years ago

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience
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Airlines

Using the Power of Integrated Systems to Drive Next-Level Personalization

Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization.

Salesforce + Skift | 5 years ago

Using the Power of Integrated Systems to Drive Next-Level Personalization

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Sean O'Neill, Skift | 5 years ago

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue