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Articles tagged “customer experience”

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Airlines

What Airlines Can Learn from Amazon’s Customer-First Approach

For airlines looking to become more customer-centric, it's a smart idea to look towards the digital retail space. Download this free report from Skift and Sabre to learn more!

Sabre + Skift | 8 years ago

What Airlines Can Learn from Amazon’s Customer-First Approach
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Airlines

Video: Airline Execs on the Evolution of Retailing and Digital Experience

Watch this panel discussion on the trends, challenges and opportunities in digital and retailing for the airline industry. Featuring Skift News Editor Dennis Schaal and digital leaders from kulula.com, Etihad, Jet Airways, and Sabre.

Sabre + Skift | 8 years ago

Video: Airline Execs on the Evolution of Retailing and Digital Experience
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Airlines

Reinventing the Modern Airport Experience

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

Sabre + Skift | 8 years ago

Reinventing the Modern Airport Experience
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Airlines

New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience

In this report, we look at ways airlines can build more reliable paths to true passenger personalization, to reinforce brand, build strong loyalty relationships, reduce the burden on front-line personnel empowering them with the tools and information to respond appropriately to customer needs. Download this report for free!

Sabre + Skift | 8 years ago

New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience
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Online Travel

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

To benefit from the massive wave of travelers out of China, brands must work harder to help guests navigate language, cultural and payment barriers — mobile tools are a great first step.

Translations.com + Skift | 8 years ago

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers
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Airlines

The Customer-First Approach to Creating the Airport of the Future

Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.

Sabre + Skift | 8 years ago

The Customer-First Approach to Creating the Airport of the Future
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Online Travel

How Translation Technology is Shaping the Future of the Global Traveler Experience

With more people traveling abroad than ever before, travel brands are increasingly expected to provide international customers with a seamless digital experience. The ones taking the tech-first approach are winning the battle for loyalty and direct bookings.

Smartling + Skift | 8 years ago

How Translation Technology is Shaping the Future of the Global Traveler Experience

Partnerships

Becoming Guest-Centric: Why Hotel Marketing Needs to Change

In order to stay competitive, hotels need to shift away from marketing that only highlights themselves and focus on strategies that put guests first.

Revinate | 10 years ago

Becoming Guest-Centric: Why Hotel Marketing Needs to Change