Articles tagged “customer experience”

As global travel continues to evolve in response to economic shifts, consumer preferences, and technological advancements, industry leaders like HBX Group are rethinking their approach to meet emerging demands. In…

The global marketplace for travel experiences offers a more than $1 trillion opportunity, but the customer journey is still disjointed and cumbersome. Tours, experiences, and transportation operators can increase revenue and simplify their operations by scaling a holistic offering from end to end through a single platform.

In this video from Skift Global Forum 2024, Ling Hai of Mastercard discusses the future of travel, emphasizing the importance of adapting to changing consumer behaviors, the role of technology in shaping the industry, and the critical need for cybersecurity.

Since the dawn of leisure travel, people have journeyed in search of new experiences. They long to meet friendly locals, eat new foods, stroll through unfamiliar landscapes, and witness (or…

Destination weddings among Indians is on a rise, driven by high-profile celebrations. However, the preference remains largely for international locations. Can marketing campaigns get people to 'Wed in India'?

Travel is growing between India and the U.S. but there is a lot of room for growth. The key will be knocking down barriers and making travel easier.

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes can help travel brands enhance — not replace — human talent and personal empathy.

As Global Hotel Alliance celebrates its 20th anniversary, CEO Chris Hartley reflects on the journey of becoming the world’s largest collection of independent hotel brands, what makes the GHA model different, and how independent hotels can stay ahead in a competitive market.

As travelers seek more customizable options, airline retailing is modernizing to offer AI-powered ancillary offer management. This shift enhances the passenger experience and provides airlines with new revenue streams through targeted and personalized offerings.

In today’s rapidly evolving travel landscape, the trend toward direct-to-consumer (DTC) models has brought both opportunities and challenges. A new report from Travelport delves into the complexities and nuances of this shift, making a case for modern retailing that lets the customer compare apples to oranges in an apples-to-apples way.