Articles tagged “customer experience”

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Online Travel

Skift Global Forum Video: Enabling the Connected Trip of the Future

In this video from Skift Global Forum 2023, we hear from Edward Chandler, global head of B2B travel at Visa, about what defines the connected trip, what brands can do to create fast and seamless payment journeys, and what new technologies will enable the connected trip of the future.

Visa + Skift | 6 hours ago

Skift Global Forum Video: Enabling the Connected Trip of the Future

Hotels

Inside Marriott’s India Strategy: From Moxy Debut to Embracing Smaller Cities

Marriott wants in on the India story as it positions itself for growth and relevance in the country's hospitality market. The hotel company now seeks to tap into the burgeoning demand stemming from smaller cities — a strategic step that could define its path in this dynamic market.

Peden Doma Bhutia | 1 month ago

Inside Marriott’s India Strategy: From Moxy Debut to Embracing Smaller Cities
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Travel Technology

Industry Roundtable: Why Loyalty Is No Longer Just About Points and Rewards

In today’s age of personalization and emotion-driven commerce, loyalty is less about transactions and more about connections. As the industry gets more competitive, brands need to tap into the power of emotional engagement and shared values to stay ahead.

IAG Loyalty + Skift | 2 months ago

Industry Roundtable: Why Loyalty Is No Longer Just About Points and Rewards

News Blog

IDEAS: United Introduces Braille to Improve Aircraft Cabin Accessibility

United has introduced Braille markings on its aircraft interiors - becoming the first U.S. airline to do so - giving travelers with visual impairments the opportunity to navigate aircraft cabins independently. The carrier states that it has already equipped around 12 aircraft with Braille labels, which are in place to indicate individual rows, seat numbers…

Adam Stacey | 2 months ago

News Blog

IDEAS: Community-Driven ‘Great Hall’ Experience Planned for JFK’s Terminal 8

Terminal 8 at John F. Kennedy Airport is set to undergo a $125 million commercial redevelopment program with a focus on bringing the local community into the airport, thanks to a new partnership between American Airlines, the Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield (URW) Airports. Following the completion of the $400…

Adam Stacey | 3 months ago

News Blog

IDEAS: Schiphol Airport Extends Time Slot Booking to Reduce Security Wait Times

Amsterdam’s Schiphol Airport will be extending its time slot booking service for security checks. Following a successful launch at the start of 2023 for Schengen destinations, the service can now be reserved for both Schengen and non-Schengen destinations.  Credit: Amsterdam Airport Schiphol Travelers making their way through Schiphol Airport can now reserve a time slot…

Adam Stacey | 3 months ago

Hotels

Hotels are Way Behind on Tech. These Brands Are Trying to Change That.

Hotel executives admit they're late to the party when it comes to adopting technology. Now, they're trying to figure out the basics and adopt innovations all at the same time.

Justin Dawes | 3 months ago

Hotels are Way Behind on Tech. These Brands Are Trying to Change That.

News Blog

IDEAS: Moxy Hotels Bring the Outside in with Tromsø Debut

Moxy Hotels, the experiential hotel brand from Marriott Bonvoy, has opened Moxy Tromsø in the Arctic playground of Northern Norway. Credit: Moxy Tromsø Designed by the Danish Mette Fredskild Studio, the hotel features an industrial design combined with local inspirations, including murals that have been created by local artists. Credit: Moxy Tromsø Moxy Tromsø boasts…

Adam Stacey | 3 months ago

News Blog

IDEAS: Delta Flight Products Unveils New Concept Seat for Wheelchair Users

Delta Flight Products (DFP) has partnered with UK-based consortium Air4All on a new prototype seat they say will provide powered wheelchair users with the opportunity to remain in their chairs throughout their entire travel journey. Credit: PriestmanGoode The patented prototype, which was debuted at the Aircraft Interiors Expo in Germany, folds up to enable a…

Adam Stacey | 4 months ago

News Blog

IDEAS: dnata Looks to Robotics for the Future of Airline Catering

At the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg this week, dnata – one of the world's largest air services providers – offered attendees a glimpse into the future of its catering capabilities with a demonstration of its new AI-powered cooking robot. Credit: dnata/Moley Robotics Developed by Moley Robotics, the cooking-machine utilizes…

Adam Stacey | 4 months ago