Articles tagged “customer experience”

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Hotels

Q&A: How to Cultivate Human-Centric Innovation in Hospitality

Digital transformation requires more than investment in new tools and technologies. By keeping the human dimension of hospitality front and center, hotels can maintain flexibility and better address the unforeseen disruptions that are now commonplace.

EHL Group + Skift | 5 days ago

Q&A: How to Cultivate Human-Centric Innovation in Hospitality

Business Travel

Hilton Uncovers a Lot More About Blended Travelers After Student Competition

Hilton gets an A-plus for piggybacking Adobe Analytics' annual student challenge, as it gains a fresh perspective on how to capture more business. It may not have counted on just how complex this particular segment can be though.

Matthew Parsons | 4 months ago

Hilton Uncovers a Lot More About Blended Travelers After Student Competition

Airlines

Full Video: Delta’s Head of Customer Experience at Skift Aviation Forum 2022

Delta carries about 500,000 passengers a day. So when the airline's top boss of customer experience talks about the carrier's tactics and strategy, it's worth a listen.

Sean O'Neill | 4 months ago

Full Video: Delta’s Head of Customer Experience at Skift Aviation Forum 2022
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Airlines

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

AWS + Skift | 4 months ago

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023

Airlines

United Airlines, Alcohol Wipes and Finding New Customer Touch Points

Some passengers want to talk to people. Some do not. United Airlines wants make sure they all have a choice.

Justin Dawes | 4 months ago

United Airlines, Alcohol Wipes and Finding New Customer Touch Points

Airlines

Delta to Invest More in the Traveler Experience at the Airport

Airlines often focus on their on-time performance. But a journey of a thousand miles often starts at an airport with a lot of friction. Kudos to Delta for attempting to smooth out some of the typical hassles.

Sean O'Neill | 4 months ago

Delta to Invest More in the Traveler Experience at the Airport
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Travel Booking

New Handbook: Unlock CX Insights to Optimize Booking Experiences

A confusing or frustrating travel reservation system can result in abandoned carts and lost sales. In a new handbook, “Travel and Tourism: Gaining Customer Insights Before You Lose the Reservation,” Acoustic reveals how eliminating friction within the reservation system is the key to building customer trust and increasing conversion rates.

Acoustic + Skift | 4 months ago

New Handbook: Unlock CX Insights to Optimize Booking Experiences
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Hotels

Why Total Revenue Will Power the Future of Hotel Retailing

Most hospitality brands consider revenue per available room (RevPAR) as their primary success metric, but this measurement is limited to occupancy and rates. To generate greater revenue and increase guest satisfaction, hoteliers need to focus on total revenue, which includes experiences that go beyond the room.

Sabre Hospitality + Skift | 4 months ago

Why Total Revenue Will Power the Future of Hotel Retailing
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Hotels

An IHG Hotels & Resorts Executive on the Brand’s Extensive Growth Strategy

Loyalty programs are being retooled to cater to increased demand among leisure travelers. To stand out from the competition, hotel brands are making loyalty even more rewarding by adding new brands and experiences to their portfolios.

IHG + Skift | 4 months ago

An IHG Hotels & Resorts Executive on the Brand’s Extensive Growth Strategy
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Airlines

How Travel Companies Can Tap Into Airline Data to Understand Traveler Behavior

The travel industry creates a substantial amount of data, and connecting the dots to actually use it for business strategy hasn’t been so simple — until now. The Airline Reporting Corporation’s cloud-based data infrastructure is delivering real-time insights to help airlines, agencies, and destinations make better decisions.

Airlines Reporting Corporation (ARC) + Skift | 5 months ago

How Travel Companies Can Tap Into Airline Data to Understand Traveler Behavior