Articles tagged “customer experience”

Sponsored
Windstar Eyes the Future of Cruising With a Major Renovation Project

Windstar Eyes the Future of Cruising With a Major Renovation Project

Windstar Cruises + Skift

Travel providers need to step up the experiences they offer to compete in an increasingly crowded market –– and those in the cruise sector are no exception. With the recent announcement that it’s overhauling three of its ships, Windstar Cruises is one example of a cruise brand that realizes this.

1 month ago

Sponsored
Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

Sabre + Skift

The digital transformation that the airline industry has undergone in recent years has helped fuel a customer-centric approach. But there’s still opportunity for improvement as far as behind-the-scenes tech infrastructure goes.

3 months ago

Sponsored
Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Switchfly + Skift

Today’s consumer no longer thinks about loyalty solely in terms of points and miles. That’s created a growing opportunity for travel brands to rethink the strategies they use to build loyalty with travelers.

4 months ago

Sponsored
Mobile and the Future of Customer Experience in the Travel Industry

Mobile and the Future of Customer Experience in the Travel Industry

Adobe + Skift

Today's most forward-thinking travel brands aren't just thinking about mobile. They're thinking about how to connect the dots between mobile and every aspect of the travel experience, from trip research to purchase to the in-trip journey.

10 months ago

Sponsored
From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

Travelport + Skift

Brands need to deliver the right information at the right time to the right device in order to succeed with today’s travelers. Those that are engaging with customer touchpoints throughout the entire travel journey are the ones making the most impact.

1 year ago

Skiftx Original
Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

SkiftX

Jonathan Keane, Managing Director, Aviation at Accenture, spoke with Skift CEO and Founder, Rafat Ali, about how companies can embrace hyper-relevance and vitality to create a living business.

1 year ago

Sponsored
Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

1 year ago

Sponsored
From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

[24]7 + Skift

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

1 year ago

Sponsored
Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

UserTesting + Skift

Travel businesses are rethinking their products and experiences for a new customer-focused era. Download our free report to learn more!

1 year ago

Sponsored
How Delta Is Using Personalization to Enhance the Business Travel Experience

How Delta Is Using Personalization to Enhance the Business Travel Experience

Delta Air Lines + Skift

Offering business travelers personalized experiences can not only improve traveler satisfaction, but also allow corporate travel providers to stand out among their competitors.

1 year ago

Sponsored
How Travel Providers Can Meet Today’s New Travel Demands

How Travel Providers Can Meet Today’s New Travel Demands

Allianz Worldwide Partners + Skift

Travelers today require more flexibility than ever before, but travel providers have a ways to go to meet the demand.

2 years ago

Sponsored
Webinar Video: Driving Loyalty Through Richer Personalization

Webinar Video: Driving Loyalty Through Richer Personalization

Boxever + Skift

Learn how travel marketers are driving loyalty through customer experience and personalization with this video recap of our recent webinar with Boxever!

2 years ago