customer experience Archives - Skift

5 Human-Centric Digital Strategies for Travel Marketers to Thrive in 2021

5 Human-Centric Digital Strategies for Travel Marketers to Thrive in 2021

Appnovation + Skift

2 months ago

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021

Medallia + Skift

2 months ago

Keeping up with Customer Needs as the Traveler Journey Evolves

Keeping up with Customer Needs as the Traveler Journey Evolves

Collinson + Skift

3 months ago

Pioneering Airline Health and Safety Initiatives for a New Era of Travel

Pioneering Airline Health and Safety Initiatives for a New Era of Travel

Singapore Airlines + Skift

4 months ago

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis

Bold360 + Skift

11 months ago

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

IBM + Skift

1 year ago

Using the Power of Integrated Systems to Drive Next-Level Personalization

Using the Power of Integrated Systems to Drive Next-Level Personalization

Salesforce + Skift

1 year ago

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Sean O'Neill, Skift

2 years ago

How Connected Employees Can Enhance Customer Experiences in Real Time

How Connected Employees Can Enhance Customer Experiences in Real Time

Microsoft + Skift

2 years ago

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

FPG + Skift

2 years ago

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Epsilon + Skift

2 years ago

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Brian Sumers, Skift

2 years ago