Articles tagged “customer experience”

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Online Travel

Q&A: Why Vrbo’s New Brand Campaign Is Spotlighting Trust, Transparency, and Consistency

Do vacation rental travelers prefer consistent experiences over quirky stays? Vrbo is betting they do, with a new brand campaign that aims to outshine the competition by highlighting traditional properties, price transparency, and loyalty rewards.

Expedia Group + Skift | 1 month ago

Q&A: Why Vrbo’s New Brand Campaign Is Spotlighting Trust, Transparency, and Consistency

News Blog

IDEAS: Qatar Airways to Provide Cabin Crew with Smart Technology

Qatar Airways has launched a new digital initiative designed to support cabin crew in delivering a more personalized experience for its customers in the air. Credit: Qatar Airways The new in-house application provides information on passengers flying with Qatar Airways, through customer profiles that provide insights into any special service requests and preferences, as well…

Adam Stacey | 4 months ago
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Hotels

How Accor’s Mercure Brand Is Leaning Into 50 Years of Locally Inspired Hospitality

The relatively recent popularization of local and authentic experiences is nothing new to Accor’s midscale Mercure brand, which is celebrating five decades of championing local communities and cultures with a bucket list of some of the world’s best food and beverage experiences.

Accor Group + Skift | 4 months ago

How Accor’s Mercure Brand Is Leaning Into 50 Years of Locally Inspired Hospitality
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Airlines

Skift Aviation Forum Video: Reimagining the Modern Retailing Experience

In this video from Skift Aviation Forum 2023, we hear from Kartik Yellepeddi, vice president of product and offer and order at FLYR, and Mike Melton, principal architect at Google Cloud, about the challenges, gaps, and opportunities in implementing artificial intelligence (AI) for the airline industry, including the need for data, technology integration, and talent.

FLYR + Skift | 5 months ago

Skift Aviation Forum Video: Reimagining the Modern Retailing Experience
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Online Travel

Q&A: How Vrbo Is Building Trust With Vacation Rental Guests and Partners

Growth in the vacation rental sector has surpassed pre-pandemic levels and shows no signs of slowing. Leveling up the traveler experience through consistency, reliability, and transparency will help hosts and online travel agencies (OTAs) stand out in the crowded space.

Expedia Group + Skift | 6 months ago

Q&A: How Vrbo Is Building Trust With Vacation Rental Guests and Partners

News Blog

IDEAS: Air Canada Unveils Upgraded Airbus A321

Air Canada has unveiled the first of its upgraded Airbus A321’s, featuring a host of new features that have been implemented to improve ‘customer comfort’. Credit: Air Canada The new aircraft, which has been redesigned from nose to tail, features a new cabin interior along with a range of new technologies, including a new in-flight…

Adam Stacey | 6 months ago
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Travel Technology

Skift Webinar: Cracking the Code to the Connected Customer Trip

With more travelers purchasing travel insurance than ever before, it’s time to rethink the service’s potential across the entire trip. Find out more at our webinar on October 19th.

Allianz Partners + Skift | 6 months ago

Skift Webinar: Cracking the Code to the Connected Customer Trip
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Hotels

Skift Global Forum Video: Using Data to Deepen Customer Relationships

In this video from Skift Global Forum 2023, we hear from Clare Ward, worldwide technical leader of travel & hospitality solutions at AWS, and Noha Abdalla, chief marketing officer at Choice Hotels, on the ways companies can put their data to work to create lasting customer relationships.

AWS for Travel and Hospitality + Skift | 7 months ago

Skift Global Forum Video: Using Data to Deepen Customer Relationships
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Online Travel

Skift Global Forum Video: Enabling the Connected Trip of the Future

In this video from Skift Global Forum 2023, we hear from Edward Chandler, global head of B2B travel at Visa, about what defines the connected trip, what brands can do to create fast and seamless payment journeys, and what new technologies will enable the connected trip of the future.

Visa + Skift | 7 months ago

Skift Global Forum Video: Enabling the Connected Trip of the Future

Hotels

Inside Marriott’s India Strategy: From Moxy Debut to Embracing Smaller Cities

Marriott wants in on the India story as it positions itself for growth and relevance in the country's hospitality market. The hotel company now seeks to tap into the burgeoning demand stemming from smaller cities — a strategic step that could define its path in this dynamic market.

Peden Doma Bhutia | 8 months ago

Inside Marriott’s India Strategy: From Moxy Debut to Embracing Smaller Cities