Articles tagged “customer experience”

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How Connected Employees Can Enhance Customer Experiences in Real Time

How Connected Employees Can Enhance Customer Experiences in Real Time

Microsoft + Skift

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

2 weeks ago

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Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck

FPG + Skift

A property’s frontline staff is typically the heart of any hotel operation. Investing in these employees, both professionally and personally, can lead to major enhancements in company culture and revenue.

1 month ago

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Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Epsilon-Conversant + Skift

Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. In our recent webinar, we discuss how industry executives can make use of this powerful new tool.

2 months ago

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Brian Sumers, Skift

This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.

3 months ago

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

Sean O'Neill, Skift

Customer-experience software companies Medallia, which is planning to go public this year, and Qualtrics, which SAP has just acquired for $8 billion, are receiving cash injections that should rev up their services. That's significant news for travel businesses that depend heavily on positive customer sentiment but increasingly face customer survey fatigue.

5 months ago

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Windstar Eyes the Future of Cruising With a Major Renovation Project

Windstar Eyes the Future of Cruising With a Major Renovation Project

Windstar Cruises + Skift

Travel providers need to step up the experiences they offer to compete in an increasingly crowded market –– and those in the cruise sector are no exception. With the recent announcement that it’s overhauling three of its ships, Windstar Cruises is one example of a cruise brand that realizes this.

7 months ago

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Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

Sabre + Skift

The digital transformation that the airline industry has undergone in recent years has helped fuel a customer-centric approach. But there’s still opportunity for improvement as far as behind-the-scenes tech infrastructure goes.

8 months ago

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Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler

Switchfly + Skift

Today’s consumer no longer thinks about loyalty solely in terms of points and miles. That’s created a growing opportunity for travel brands to rethink the strategies they use to build loyalty with travelers.

10 months ago

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Mobile and the Future of Customer Experience in the Travel Industry

Mobile and the Future of Customer Experience in the Travel Industry

Adobe + Skift

Today's most forward-thinking travel brands aren't just thinking about mobile. They're thinking about how to connect the dots between mobile and every aspect of the travel experience, from trip research to purchase to the in-trip journey.

1 year ago

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From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

Travelport + Skift

Brands need to deliver the right information at the right time to the right device in order to succeed with today’s travelers. Those that are engaging with customer touchpoints throughout the entire travel journey are the ones making the most impact.

2 years ago

Skiftx Original
Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

SkiftX

Jonathan Keane, Managing Director, Aviation at Accenture, spoke with Skift CEO and Founder, Rafat Ali, about how companies can embrace hyper-relevance and vitality to create a living business.

2 years ago

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Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

2 years ago