Articles tagged “customer experience”

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Mobile and the Future of Customer Experience in the Travel Industry

Mobile and the Future of Customer Experience in the Travel Industry

Adobe + Skift

Today's most forward-thinking travel brands aren't just thinking about mobile. They're thinking about how to connect the dots between mobile and every aspect of the travel experience, from trip research to purchase to the in-trip journey.

5 months ago

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From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

From Limited Access to Multiple Touchpoints: The Future of Mobile Engagement

Travelport + Skift

Brands need to deliver the right information at the right time to the right device in order to succeed with today’s travelers. Those that are engaging with customer touchpoints throughout the entire travel journey are the ones making the most impact.

10 months ago

Skiftx Original
Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

Jonathan Keane, Managing Director, Aviation at Accenture, on Staying Hyper-Relevant

SkiftX

Jonathan Keane, Managing Director, Aviation at Accenture, spoke with Skift CEO and Founder, Rafat Ali, about how companies can embrace hyper-relevance and vitality to create a living business.

10 months ago

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Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

11 months ago

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From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

[24]7 + Skift

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

12 months ago

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Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

UserTesting + Skift

Travel businesses are rethinking their products and experiences for a new customer-focused era. Download our free report to learn more!

1 year ago

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How Delta Is Using Personalization to Enhance the Business Travel Experience

How Delta Is Using Personalization to Enhance the Business Travel Experience

Delta Air Lines + Skift

Offering business travelers personalized experiences can not only improve traveler satisfaction, but also allow corporate travel providers to stand out among their competitors.

1 year ago

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How Travel Providers Can Meet Today’s New Travel Demands

How Travel Providers Can Meet Today’s New Travel Demands

Allianz Worldwide Partners + Skift

Travelers today require more flexibility than ever before, but travel providers have a ways to go to meet the demand.

2 years ago

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Webinar Video: Driving Loyalty Through Richer Personalization

Webinar Video: Driving Loyalty Through Richer Personalization

Boxever + Skift

Learn how travel marketers are driving loyalty through customer experience and personalization with this video recap of our recent webinar with Boxever!

2 years ago

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New Skift eBook: What Keeps CMOs Up At Night?

New Skift eBook: What Keeps CMOs Up At Night?

Boxever + Skift

The What Keeps CMOs Up At Night? eBook is a roundup of poignant insights and valuable lessons from the industry’s top CMOs. Download this ebook for free!

2 years ago

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Register for a Free Webinar on Customer Experience and the Future of Loyalty

Register for a Free Webinar on Customer Experience and the Future of Loyalty

Boxever + Skift

Join Skift and Boxever on Wednesday October 12th at 12pm ET for a free webinar on strategies for driving loyalty through customer experience and personalization!

2 years ago

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To Improve Foundational Customer Experience, Airlines Should Look To Operations

To Improve Foundational Customer Experience, Airlines Should Look To Operations

Sabre + Skift

Even as airlines work to streamline the airport journey, provide more personalized offers, and deliver memorable in-flight experiences, there's still room for major improvement on the most important part of the airline customer experience – getting passengers to their destination on time.

2 years ago