Articles tagged “customer experience”

Free Read

Travel Technology

Skift Global Forum Video: Shaping Travel’s Next Era Through Deeper Partnerships

In this video from Skift Global Forum 2024, Ling Hai of Mastercard discusses the future of travel, emphasizing the importance of adapting to changing consumer behaviors, the role of technology in shaping the industry, and the critical need for cybersecurity.

Mastercard + Skift | 1 week ago

Skift Global Forum Video: Shaping Travel’s Next Era Through Deeper Partnerships

Tourism

India’s Surge in Destination Weddings – India Report

Destination weddings among Indians is on a rise, driven by high-profile celebrations. However, the preference remains largely for international locations. Can marketing campaigns get people to 'Wed in India'?

Bulbul Dhawan | 1 month ago

India’s Surge in Destination Weddings – India Report

Tourism

Faster Visas, More Direct Flights: What India-U.S. Tourism Needs – India Report

Travel is growing between India and the U.S. but there is a lot of room for growth. The key will be knocking down barriers and making travel easier.

Bulbul Dhawan | 1 month ago

Faster Visas, More Direct Flights: What India-U.S. Tourism Needs – India Report
Free Read

Airlines

Enhancing Customer Service With the Best of AI and Human Empathy

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes can help travel brands enhance — not replace — human talent and personal empathy.

Teleperformance + Skift | 2 months ago

Enhancing Customer Service With the Best of AI and Human Empathy
Free Read

Hotels

Q&A: How Global Hotel Alliance Has Empowered Independent Hotel Brands for 20 Years

As Global Hotel Alliance celebrates its 20th anniversary, CEO Chris Hartley reflects on the journey of becoming the world’s largest collection of independent hotel brands, what makes the GHA model different, and how independent hotels can stay ahead in a competitive market.

Global Hotel Alliance + Skift | 2 months ago

Q&A: How Global Hotel Alliance Has Empowered Independent Hotel Brands for 20 Years
Free Read

Airlines

Unlocking the Power of AI Innovation in Airline Retailing

As travelers seek more customizable options, airline retailing is modernizing to offer AI-powered ancillary offer management. This shift enhances the passenger experience and provides airlines with new revenue streams through targeted and personalized offerings.

PROS + Skift | 2 months ago

Unlocking the Power of AI Innovation in Airline Retailing
Free Read

Online Travel

New Research: Understanding the Hidden Costs of Direct-to-Consumer Retailing

In today’s rapidly evolving travel landscape, the trend toward direct-to-consumer (DTC) models has brought both opportunities and challenges. A new report from Travelport delves into the complexities and nuances of this shift, making a case for modern retailing that lets the customer compare apples to oranges in an apples-to-apples way.

Travelport + Skift | 3 months ago

New Research: Understanding the Hidden Costs of Direct-to-Consumer Retailing

Short-Term Rentals

Airbnb Works to Keep Indoor Security Camera Complaints Hidden — CNN Investigation

Airbnb loves publicity, but not when it involves stories about hidden security cameras inside its properties.

Dennis Schaal | 3 months ago

Airbnb Works to Keep Indoor Security Camera Complaints Hidden — CNN Investigation

Online Travel

‘Multiple Indias’: Yatra and MakeMyTrip CEOs Push Travel Industry To Embrace India’s Diversity

The leaders of MakeMyTrip and Yatra Online advocate for a keep-your-head-down approach: understanding India's latest travelers, focusing on customer retention, and embracing the digital landscape without being bogged down by competitors.

Elizabeth Casolo, Skift | 6 months ago

‘Multiple Indias’: Yatra and MakeMyTrip CEOs Push Travel Industry To Embrace India’s Diversity
Free Read

Online Travel

Q&A: Why Vrbo’s New Brand Campaign Is Spotlighting Trust, Transparency, and Consistency

Do vacation rental travelers prefer consistent experiences over quirky stays? Vrbo is betting they do, with a new brand campaign that aims to outshine the competition by highlighting traditional properties, price transparency, and loyalty rewards.

Expedia Group + Skift | 7 months ago

Q&A: Why Vrbo’s New Brand Campaign Is Spotlighting Trust, Transparency, and Consistency