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Skift Insights Deck: Mobile and the Next Wave of Digital Disruption—A Look at the Future of Traveler Experience

Today, we’re publishing a new Insights Deck in partnership with Travelport, Mobile and the Next Wave of Digital Disruption: A Look at the Future of Traveler Experience, which explores how mobile and more recent technologies are shifting the way brands engage with travelers. Mobile is now present along every step of the end-to-end travel journey,…

Travelport + Skift | 7 years ago
Skift Insights Deck: Mobile and the Next Wave of Digital Disruption—A Look at the Future of Traveler Experience
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A Simple Guide to Everything We Do

We can see how it might be difficult to grasp everything Skift does — and what we stand for as a brand. If you work in the travel industry, are an avid business traveler, or need to keep up with evolving traveler trends, you know Skift. Maybe you attend our conferences, receive our newsletters, subscribe…

SkiftX + Skift | 7 years ago
A Simple Guide to Everything We Do
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Skift Trends Report: Understanding Travel Risk Perceptions & Realities

Major storms. Political unrest. Military conflict. These are the travel risks that keep us up at night. And, to be certain, they’re obvious and longstanding examples of events that can drive a vacation or a business trip way off course. However, these aren’t the only or the most frequently encountered factors at work in the…

7 years ago
Skift Trends Report: Understanding Travel Risk Perceptions & Realities
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New eBook: How to Create a Travel Policy that Employees Will Actually Read

Creating a travel policy that employees will want to read and engage with can be challenging––and the fact that most traditional travel policies are lengthy, detailed documents full of technical, legal jargon and prescriptive rules doesn’t help. Today’s travel managers and buyers should be thinking differently about how to deliver the information included in their…

7 years ago
New eBook: How to Create a Travel Policy that Employees Will Actually Read
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Free Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

Today’s travel consumer is armed with more information, and more choices, than ever before. Thanks to the growing popularity of metasearch and OTA websites, increased transparency from online review services like TripAdvisor, and the delightful customer-focused experiences of companies like Apple, Google, Amazon and Uber, entire sectors of the travel space have been forced to…

UserTesting + Skift | 7 years ago
Free Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry
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Free Insights Deck: Bringing Satisfaction Back to Business Travel

There’s a growing focus on the importance of business traveler satisfaction and its impact on employee productivity and retention in today’s corporate travel industry. Corporate travel managers and their procurement departments have typically prioritized travel expense before everything else, but the concern around wear and tear, or “friction” on the frequent business traveler has grown…

Egencia + Skift | 7 years ago
Free Insights Deck: Bringing Satisfaction Back to Business Travel
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Managed Travel’s Future is Seamless and Mobile

More and more, business trip-goers are enticed to use flight and hotel booking sites rather than their company’s preferred platforms. They can hardly be blamed though. Oftentimes the systems they are asked to use are woefully obsolete. They don’t sync with their expense reporting platforms. Or, their corporate booking and expense systems don’t offer the…

Sabre + Skift | 7 years ago
Managed Travel’s Future is Seamless and Mobile
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Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and…

Cendyn + Skift | 7 years ago
Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific
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Free Insights Deck: Demystifying Airbnb For Corporate Travel Managers

Among the most profound shifts in hospitality and travel over the last decade, the rise of the home-sharing economy has dramatically changed how people travel. Led by companies like Airbnb, home-sharing frees travelers to discover new cities, meet new people, customize their journey, and grow as individuals and professionals like never before. The demand for…

Airbnb + Skift | 7 years ago
Free Insights Deck: Demystifying Airbnb For Corporate Travel Managers
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Building Brand Love and Loyalty in Luxury Hospitality

This Skift Trends Report, produced in partnership with International Luxury Travel Market (ILTM), explores the many disruptions in luxury travel where tired narratives about what upscale travelers want no longer suffice. The very definition of “luxury” is nebulous today, meaning different things to a widening arc of customers with myriad psychographic profiles, age brackets, and…

7 years ago
Building Brand Love and Loyalty in Luxury Hospitality