Skift logo
search
    • Latest News
      • Latest News
      • Coronavirus Recovery
      • Breaking News Blog
    • News By Sector
      • Hotels
      • Tourism
      • Online Travel
      • Airlines
      • Business Travel
      • See All Sectors
    • Stay Connected
      • Skift Newsletters
      • Skift Daily Briefing Podcast
      • Airline Weekly
      • Skift Meetings Updates
      • Daily Lodging Report

    Skift Pro

    Access exclusive travel research, data insights, and surveys

    Subscribe Now
    • Upcoming Events
      • Sep 19-21
        Skift Global Forum
      • Nov 16
        Skift Aviation Forum
      • Dec 13-15
        Skift Global Forum East
      • View All Events
    • Event Information
      • Subscriber Access
      • Sponsorship Opportunities
      • Frequently Asked Questions
      • Event Highlights
    • Latest Research
      • Global Accommodation Sector Market Estimates 2022
      • Subscriptions and Memberships in Travel 2022
      • The Great Merging in the Hotel and Rental Tech Sectors 2022
    • Research By Sector
      • Tourism
      • Technology
      • Hospitality
      • Consumer Habits
      • See All Sectors
    • Featured Tools
      • Travel Company Tracker
      • Travel Health Index
      • Hotel Tech Benchmark

    Skift Research

    Access exclusive travel research, data insights, and surveys

    Subscribe Now
  • Advertise
  • Get Access
person Login

Free Insights Deck: Bringing Satisfaction Back to Business Travel

Skift • Egencia

Free Insights Deck: Bringing Satisfaction Back to Business Travel

There’s a growing focus on the importance of business traveler satisfaction and its impact on employee productivity and retention in today’s corporate travel industry.

Corporate travel managers and their procurement departments have typically prioritized travel expense before everything else, but the concern around wear and tear, or “friction” on the frequent business traveler has grown over the last few years as it’s become increasingly clear that this could cost companies in the long run. This report examines the value and advantages of bringing satisfaction back to corporate travel.

To show the full spectrum of the evolving business travel landscape, Skift and Egencia tapped into a number of sources for insights. Our methodologies for this deck include in-depth interviews with nine corporate travel managers from a variety of industries, an Egencia survey of 4521 business travelers in Australia, Canada, France, Germany, Norway, Singapore, Sweden, United Kingdom and United States, conducted by Northstar, and an additional Skift survey of 61 Corporate Travel Managers.

In this report

  • Why traveler satisfaction is much more of a focus now than it was even just a few years ago, and why that matters
  • Why many travel managers and their travelers agree that the mobile business travel experience has room for improvement
  • How emerging technologies such as artificial intelligence can improve customer service in corporate travel
  • How travel managers and their travelers deal with business travel in an age of global uncertainty and anxiety
  • How the emergence of the sharing economy has changed the business travel experience and the ways corporate travel managers must think about their policies

Sponsored by

×

Thank You

The report will be emailed to you shortly, be sure to check your inbox. If you have any problems accessing the report, please reach out to [email protected].

Want more? Check out these other reports that you might be interested in:

View

Send Me the Report

Skift Logo
    • Coronavirus
    • Tourism
    • Online Travel
    • Hotels
    • Vacation Rentals
    • Airlines
    • Business Travel
    • Meetings
    • Tour Operators
    • See All
    • Skift Meetings
    • Airline Weekly
    • Daily Lodging Report
    • Skift Research
    • Skift Live
    • About Skift
    • Where to Find Us
    • Media Resources
    • Work With Us
    • News Staff
    • The Team
    • Careers

Follow Us

  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Email
Help Center
  • © 2022 Skift
  • All rights reserved
  • Terms of Service
  • Privacy Policy