Skift Travel News Blog

Short stories and posts about the daily news happenings around the travel industry.


Some IHG Hotel Tech Systems Appear to Have Been Hacked

3 weeks ago

IHG (InterContinental Hotels Group), one of the world’s largest hotel companies, issued a statement on Tuesday that said it was investigating unauthorized access to parts of the company’s technology systems.

The UK-based company, which manages brands such as Holiday Inn and Crowne Plaza, said its “booking channels and other applications” had been disrupted since yesterday. It uses many external vendors, including Amadeus, to help with accepting reservations from third parties and other processes.

“IHG is working to fully restore all systems as soon as possible,” the company said. “We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.”

IHG didn’t say there had been any loss of customer data. Europe has strict laws that hold companies responsible for allowing customer data to be stolen by bad actors.

IHG Computer Hacking Statement


IHG Sees Full Recovery in the Americas Region

2 months ago

Another quarter, another step in the right direction for IHG Hotels & Resorts, which is “very close” (or 10.5 percent) to global pre-pandemic RevPAR — or revenue per available room, a key industry metric.

But recovery in demand and pricing across its hotels in the Americas has led to group profit more than doubling versus 2021, with profitability now ahead of 2019 for that region, said CEO Keith Barr in a statement Tuesday, as it posted its interim 2022 first-half results.

For its second quarter, Americas RevPAR was up 3.5 percent on the 2019 second quarter.

Europe, the Middle East and Africa saw an “excellent improvement in performance” but Greater China had a “tough period” due to Covid-related travel restrictions.

“We have since seen a strong recovery in the most recent months, although risk of further volatility in trading in the region still remains,” Barr said.

IHG, which now operates 6,028 hotels, reported group revenue of $1.794 billion for the six months ended June 2022, which is a 52 percent increase on the $1.179 billion in the 2021 first-half.

Operating profit soared from $138 million in the second half of 2021 to $361 million in this year’s second half, an upswing of 162 percent.

That’s up 2.6 per cent on the comparable period in 2019.

Check back later today for more updates


Desperate Hotels in a Rush Left to Hire Inexperienced Staff

3 months ago

Heavily-understaffed European hotel brands are now scrambling to hire workers, left with applicants with no experience or even no track record, according to Reuters.

Accor needs 35,000 employees in the 110 countries that it operates in. The hotel brand has been conducting trial initiatives to recruit people who have never worked in the industry, Reuters quoted CEO Sebastien Bazin as saying.

Accor had also announced that it would be recruiting 12,000 overseas temporary employees to operate its temporary housing units for the Qatar World Cup.

IHG Hotels & Resorts faces a 20 to 25 percent staff shortage, according to Keith Barr its CEO.

Widespread job vacancies and upward pressure on labour costs in UK’s hospitality sector had been highlighted by a CGA survey in April. The survey cited staffing issues as a major reason for impeding hospitality’s recovery from Covid-19.

Hospitality staff, who had been furloughed or terminated during Covid, have found better paying jobs in other industries and are no longer keen to return, aggravating the staffing crisis.

Further afield in the U.S., nearly all hotels are experiencing staffing shortages, and half report being severely understaffed, according to a new survey by the American Hotel & Lodging Association. Some 97 percent of respondents are experiencing a staffing shortage, 49 percent severely so. The most critical staffing need was housekeeping, with 58 percent ranking it as their biggest challenge.

As travel comes back with a bang, airports and airlines have also been struggling with staffing issues contributing to the chaos for travelers.

In a bid to address the labor shortage at airports, the UK is speeding up national security checks for new airport workers. German airports, on the other hand, will be filling staff shortages by hiring temporary workers from Turkey.

Food and Drink

IHG’s First-Quarter Average Daily Rates Now Back to 2019 Levels

5 months ago

IHG Hotels & Resorts’ 2022 first-quarter RevPAR increased 61 percent compared to the 2021 first quarter, and had now reached 82 percent of 2019’s level.

Its average daily rate was also up 27 percent versus 2021, and in line with 2019 levels, the company revealed on Friday in a trading update.

Americas and the Europe, Middle East Africa and Australia region saw sequentially improved trading in February and March after a challenging January.

However, it added Greater China trading in March impacted by tightening of localised travel restrictions.

“We’ve seen very positive trading conditions in the first quarter with travel demand continuing to increase in almost all of our key markets around the world,” said IHG CEO Keith Barr. “The high level of demand we have seen for leisure travel continues to drive increased rates and occupancy. We also continue to see a return of business and group travel, further supporting RevPAR improvements in many of our key urban markets.”

The hotel group also signed 17 thousand rooms into its development pipeline in the first quarter.




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