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United's rollout of its Polaris Business Class went very smoothly from a communications perspective. But now that passengers are beginning to see it appear, has the airline over-promised what it can deliver?
Take it from us, email is the most important communication tool in the travel marketer's handbook. Our latest SkiftEDU webinar shows you how to take advantage of its power.
Young people aren’t one monolithic group: an 18-year-old is very different from a 34-year-old. The travel industry needs to act smarter and start thinking in subsets.
United surprised the airline community when it announced that its basic economy fares wouldn't allow for free overhead carry-on luggage this week. To many, that makes its upcoming basic economy fare worse than the competition. But will mainstream passengers care?