Rebooting Customer Experience to Bring Back Travel’s Magic: New Skift-McKinsey Research
The Covid-19 pandemic upended life as we know it, and devastated the travel industry globally. As travel volumes are returning in many parts of the world, it will be essential to put renewed focus on customer experience in the months ahead. Travel companies that fail to do so risk being left behind in the recovery.
Haixia Wang | 4 weeks ago