10 Mobile Features That Travelers Most Want From Hotels
Skift Take
Although the majority of hotels are behind airlines when it comes to digital customer service, hotels have a significantly larger opportunity to improve customers' experience via mobile. It is a matter of how and when, not if, mobile will change almost every part of guests' hotel stays.
The mobile feature that hotel guests want most is the ability to quickly find basic information like Wi-Fi prices and what time the breakfast buffets ends, says a new survey.
Digital agency MCD asked 1,000 business, leisure, and family travelers to rank how
