Colin Nagy

Latest Stories

Hotels

Hawaii’s Cultural Diplomat Bridging the Gap Between Reality and Misperception

Danny Akaka, a historian and ambassador at Auberge Resorts Mauna Lani in Hawaii, represents the best of modern cultural diplomacy. He's worked at the property for 39 years and shares the stories, oral traditions, and spirit of the area with guests who can't get enough. As luxury travelers look for more meaning in their travels, this is a masterclass on how to broker it elegantly.

Hawaii’s Cultural Diplomat Bridging the Gap Between Reality and Misperception

Hotels

Luxury Hospitality Is Losing Its Mystique

You might not have noticed, but luxury hospitality is in the middle of a major reboot. Old, storied reputations mean nothing anymore if today's service is lost. The market is a blank slate where all relationships, preferences, and loyalty need to be re-examined and rebuilt by luxury travelers. Brands have to re-think their value propositions.

Luxury Hospitality Is Losing Its Mystique

Hotels

Biggest Innovators in Travel and Hospitality: The Return to Travel Edition 

This column has always celebrated the innovators and those who elevate hospitality to new levels. This year, I made it a point to try a lot of new things and break out of my normal patterns. Here are the great products, places, and people that I have found to be exceptional.

Biggest Innovators in Travel and Hospitality: The Return to Travel Edition 

Tourism

Africa’s Wildlife Champion Fights Poachers Seizing on Covid Tourism Drop

Alina Peter is on the frontlines fighting the rise of poaching in Africa. Here, she shares how she works, the situation on the ground, and why it's important to weave science, indigenous knowledge, and technical expertise to derail the growing commercialization of illicit poaching, all of which has deep implications for tourism.

Africa’s Wildlife Champion Fights Poachers Seizing on Covid Tourism Drop

Tourism

Why the African Travel Ban Is Misguided

The African travel ban is rooted in media alarmism and politics, not science. And it will have disastrous consequences for a continent that has already been beaten down by Covid. Here's why it is just plain wrong.

Why the African Travel Ban Is Misguided

Tourism

Doha Quickly Comes of Age Ahead of World Cup 2022

The World Cup is a forcing factor for an incredible amount of change in a short time for Doha. Qatar has succeeded in opening up a bit, bringing culture and hospitality front and center, and drawing from interesting global references. But as the country careens toward its deadline, it also needs to make sure the customer experience of getting into the country is up to standard.

Doha Quickly Comes of Age Ahead of World Cup 2022

Hotels

A Contrarian Investment for Luxury: The Humble Doorman

First impressions still count. Luxury hoteliers need to double down on doormen and the crucial first few minutes of arrival. It changes the game of a stay.

A Contrarian Investment for Luxury: The Humble Doorman

Airlines

The New Wellness Imperative for Long-Haul Travel

It's time to recognize long-haul travel for what it is: an endurance event. For those making the trip instead of the Zoom, there are new imperatives that premium brands need to serve up to cater to these travelers. Hint: it doesn't look like the luxury of the past.

The New Wellness Imperative for Long-Haul Travel

Announcements

What My Border Crossings During the Pandemic Tell Us About Tech and Travel

What is required for the new normal of crossing borders while living with Covid is government coordination, user experience, simplicity, and accessibility when it comes to registering and sharing data. The best countries with the smartest, most streamlined approaches will win out.

What My Border Crossings During the Pandemic Tell Us About Tech and Travel

Airlines

The Dawn of the Untethered Frequent Flier

With business travel down, is there a future where we see a surge in free agents untethered to loyalty plans? This might be on the horizon for certain segments.

The Dawn of the Untethered Frequent Flier