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Why Hospitality Should Hire Candidates With No Previous Hotel Experience

Colin Nagy, Skift

As labor markets tighten and competition increases, the hospitality industry must both embrace and make it easier for mid-career professionals to pivot their careers into a new world. The backgrounds, skill sets, and fresh thinking will add much-needed depth to the industry.

7 days ago

Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight

Colin Nagy, Skift

Empathy. When was the last time you heard a hotel executive talk about that? General manager Hervé Mazella shares his views on service, what makes the Park Hyatt Tokyo unique, and what he has learned from the Japanese approach to hospitality.

3 weeks ago

When Exclusivity Feels Familiar, Soho House Looks to Another Club: Wall Street

Colin Nagy, Skift

As Soho House considers plans to go public, there's a lot of competition on the horizon at every turn. This, plus the inevitable struggle to balance aggressive growth versus exclusivity, and a less-than-stellar customer experience, presents some problems on the horizon.

1 month ago

When Winter Tourism Getaways Become Summer Attractions

Colin Nagy, Skift

While once seen as just cold weather destinations, certain mountain towns in the Alps, the United States, and beyond are evolving their cultures and economies into year-round destinations with no compromise on things to do. Can they handle the crowds?

2 months ago

No Need to Live Like a Local: All Tourists Welcome

Colin Nagy, Skift

It is time to reclaim the word tourist, and recalibrate it to mean something good. Tourists can see the world with fresh eyes, unencumbered with the daily accumulations of local life. A new hotel in North Adams, Massachusetts, seeks to do just that.

2 months ago

What’s Missing in Wellness Hospitality?

Colin Nagy, Skift

We're in the first inning of wellness innovation in hospitality. There's a lot more science, integration, and bold new ideas yet to surface. Here's a look at how the space will evolve in the next few years.

2 months ago

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Colin Nagy

Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.

2 months ago

Grassroots Hospitality School Teaches New Generation of Hoteliers Local Diplomacy

Colin Nagy

A hotel is only as good as its frontline staff. Saira, a grassroots hospitality program, partners with opening hotels to teach locals the craft of hospitality. The result is real service, lower turnover, a link to the community, and sustainable economic development.

3 months ago

Cathay Pacific’s Long View on Investing Outside of Its Jets

Colin Nagy, Skift

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

3 months ago

Creating Hospitality in an Inhospitable Place

Colin Nagy, Skift

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

4 months ago

A Few Friendly Suggestions for Modern Hoteliers

Colin Nagy, Skift

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

4 months ago

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Colin Nagy

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

4 months ago