Colin Nagy, Skift
Cultural diplomacy is often found in museums and cultural initiatives. It is seldom found in hotels. The Royal Mansour in Marrakech was a statement of intent from the king to show the best of the country's craft and service. The result is impactful, especially in these times — perhaps more so than other means of country branding.
4 days ago
Colin Nagy, Skift
If your consumer-facing experience is cutting edge Mac, but your back end is a dusty PC, you have a problem. Now more than ever as workers return to the job, hospitality brands need to ensure that the experiences, both physical and digital, that employees have are as strong as the consumer experience.
2 weeks ago
Colin Nagy, Skift
For Africa to realize a lot of its economic potential, especially within hospitality, elevating women to positions of leadership will help power and accelerate growth. Asilia's Dunia Camp in Tanzania, run by General Manager Angel Vendeline Namshali and her team of all women, is an example of this positive change.
5 months ago
Colin Nagy, Skift
Aman launches a new sister brand. The opportunity? To give creative class travelers more connected and social experiences while in the familiar aesthetic considerations (and a lower price point) of the elder sister brand Aman. Right now it's all theoretical, but the rationale is rock solid.
5 months ago
Colin Nagy, Skift
Music is getting better at hotels. What was once piped through in muted tones has now moved front and center. The strongest hospitality companies are investing in experiences in an effort to map from the soul of a brand and capture its signature sound. And, as Sister City has shown with its Björk collaboration, hotel music can become high-concept performance.
5 months ago
Colin Nagy, Skift
Connecting luxury travelers to the local community and fostering a better understanding of a destination is hard to do well. Here are two examples that the industry can draw inspiration from.
6 months ago
Colin Nagy, Skift
Lifestyle brands can feel like the forced product of one too many focus groups. Potato Head is the opposite: It's an Indonesian-born lifestyle brand that has been slowly built from the ground up with an emphasis on community, art, and culture.
6 months ago
Colin Nagy, Skift
South African tourism is on the decline. There are several factors at play, but given the diversity of experiences that can be had in this country of 58 million people, what's needed is a new and sharper narrative.
6 months ago
Colin Nagy, Skift
Despite the investment and focus on lounges to compete for and retain premium passengers, there's a lot of thinking left on the table. Here are some simple fixes to design a better experience on the ground.
6 months ago
Colin Nagy, Skift
Twice a year, this column looks at who is doing it right. Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel. Let the debates begin.
7 months ago
Colin Nagy, Skift
In 2020, the stakes for innovation and being customer-centric are higher than ever. Here are some gaps, opportunities, and much-needed prescriptions to improve travel and hospitality.
7 months ago
Colin Nagy, Skift
Kirsty Henderson has arguably one of the coolest jobs in aviation: She’s a bush pilot, ferrying passengers across scenic African landscapes like Botswana. What’s more, she’s helping show aviation as a viable career path for young women.
7 months ago
