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How to Make Improving the Guest Experience a Joyful Task

How to Make Improving the Guest Experience a Joyful Task

Colin Nagy, Skift

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here’s a way to think about it.

6 days ago

Can Cunard Create a New Hospitality Model for the Next Generation of Cruisers?

Can Cunard Create a New Hospitality Model for the Next Generation of Cruisers?

Colin Nagy, Skift

Cunard is striking an interesting balance between old-school, traditional luxury and fast-paced, data-driven, adaptive hospitality on its longer journeys across the sea. As competition heats up, the line needs to make a compelling sell to attract a younger audience. But a few currents and trends are colliding that just might make this possible.

4 weeks ago

Courting a New Generation of Safari Goers

Courting a New Generation of Safari Goers

Colin Nagy, Skift

As African countries continue to grow their tourism markets, travelers are learning that a safari doesn't necessarily have to be a luxury, once-in-a-lifetime thing. Rather, some innovators are creating reasonably priced experiences that can serve as a great entry point for a wider range of visitors.

2 months ago

The 2018 Innovators in Travel, Hospitality and Aviation

The 2018 Innovators in Travel, Hospitality and Aviation

Colin Nagy

Hospitality is a creative act and by looking at who is doing things well, the entire industry can take away some necessary inspiration as they begin to execute 2019 plans.

2 months ago

Returning to Supersonic: One Company’s Plan to Go Back to the Future

Returning to Supersonic: One Company’s Plan to Go Back to the Future

Colin Nagy, Skift

Competition is heating up for supersonic travel and Aerion has established an interesting team to speed up high-end business travel. If it works, the glamour of high-speed crossings will finally return, and the world will open up a bit more.

2 months ago

What the Travel Media Gets So Horribly Wrong About Africa

What the Travel Media Gets So Horribly Wrong About Africa

Colin Nagy, Skift

For being one of the most important business, political, and tourism stories, a lot of Africa coverage tends to only hit a few notes. Here are some ideas on how travel reporting can evolve, and incorporate more voices and add deeper perspectives.

3 months ago

Zimbabwe Is Boosting Tourism Despite Its Ravaged Economy

Zimbabwe Is Boosting Tourism Despite Its Ravaged Economy

Colin Nagy, Skift

If you're reading the papers, Zimbabwe's economy looks like a disaster from the outside. But it offers one of the most interesting tourism experiences in Africa at the moment, and intrepid travelers have taken note.

3 months ago

A Lesson in Hotel Loyalty That Goes Beyond Just Points

A Lesson in Hotel Loyalty That Goes Beyond Just Points

Colin Nagy

The personal touch never loses its appeal. Hector Ruiz, a 27-year veteran of The Carlyle, shares lessons learned from a career at the hotel and how sometimes, analog approaches yield the best results.

4 months ago

Kenya Airways’ New Direct Route Could Boost Tourism to East Africa

Kenya Airways’ New Direct Route Could Boost Tourism to East Africa

Colin Nagy, Skift

A new direct flight from JFK to Nairobi will open up East Africa to business and tourism in positive ways. Travelers no longer need to waste time connecting in London or the Middle East, and both Kenya and surrounding countries will benefit from increased activity.

4 months ago

Why Hospitality Should Hire Candidates With No Previous Hotel Experience

Why Hospitality Should Hire Candidates With No Previous Hotel Experience

Colin Nagy, Skift

As labor markets tighten and competition increases, the hospitality industry must both embrace and make it easier for mid-career professionals to pivot their careers into a new world. The backgrounds, skill sets, and fresh thinking will add much-needed depth to the industry.

4 months ago

Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight

Park Hyatt Tokyo Focuses on Being Egalitarian Ahead of Olympics Spotlight

Colin Nagy, Skift

Empathy. When was the last time you heard a hotel executive talk about that? General manager Hervé Mazella shares his views on service, what makes the Park Hyatt Tokyo unique, and what he has learned from the Japanese approach to hospitality.

5 months ago

When Exclusivity Feels Familiar, Soho House Looks to Another Club: Wall Street

When Exclusivity Feels Familiar, Soho House Looks to Another Club: Wall Street

Colin Nagy, Skift

As Soho House considers plans to go public, there's a lot of competition on the horizon at every turn. This, plus the inevitable struggle to balance aggressive growth versus exclusivity, and a less-than-stellar customer experience, presents some problems on the horizon.

5 months ago