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What’s Missing in Wellness Hospitality?

Colin Nagy, Skift

We're in the first inning of wellness innovation in hospitality. There's a lot more science, integration, and bold new ideas yet to surface. Here's a look at how the space will evolve in the next few years.

1 day ago

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Colin Nagy

Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.

5 days ago

Grassroots Hospitality School Teaches New Generation of Hoteliers Local Diplomacy

Colin Nagy

A hotel is only as good as its frontline staff. Saira, a grassroots hospitality program, partners with opening hotels to teach locals the craft of hospitality. The result is real service, lower turnover, a link to the community, and sustainable economic development.

4 weeks ago

Cathay Pacific’s Long View on Investing Outside of Its Jets

Colin Nagy, Skift

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

1 month ago

Creating Hospitality in an Inhospitable Place

Colin Nagy, Skift

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

2 months ago

A Few Friendly Suggestions for Modern Hoteliers

Colin Nagy, Skift

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

2 months ago

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Colin Nagy

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

2 months ago

The Best Luxury Experiences for Summer Travel

Colin Nagy, Skift

There are a lot of discerning experiences vying for a customer's money. Here are some worth your time as you set out on the road this summer.

2 months ago

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Colin Nagy

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

3 months ago

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Colin Nagy, Skift

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

4 months ago

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Colin Nagy, Skift

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

4 months ago

5 Ways to Humanize the Next Big Thing in Aviation — Super-Long Flights

Colin Nagy, Skift

As flights tip over the 17-hour mark, airlines need to be thinking about ways to raise the level of civility on these uncomfortable trips.

4 months ago