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2019 Innovators in Hospitality and Travel: Summer Edition

2019 Innovators in Hospitality and Travel: Summer Edition

Colin Nagy, Skift

Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel so far this year. The more the industry can cross-pollinate, learn from others, and experiment, the better it will be.

1 week ago

Guest Behavior Is Key Part of the Lux Hospitality Equation

Guest Behavior Is Key Part of the Lux Hospitality Equation

Colin Nagy

Luxury travelers often deconstruct what goes into the makings of great hospitality. It's also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It's a two-way street, and all too often we ignore one side of the equation.

2 weeks ago

Emirates Is First Major Airline to Launch Basic Business Class Fare

Emirates Is First Major Airline to Launch Basic Business Class Fare

Colin Nagy, Skift

Emirates has fired the first salvo in the unbundling of business class fares. Now you can buy just the seat, with none of the other trimmings that travelers are used to with top-tier carriers. It's a pragmatic strategy, one that gives more choice to travelers. The tension will now be maintaining that great luxury brand halo and still letting the premium cabins do the marketing hard yards for the carrier.

4 weeks ago

How Travel Brands Are Getting Wellness Right

How Travel Brands Are Getting Wellness Right

Colin Nagy

Given the macro shift toward wellness in culture, it shouldn't be surprising that travel brands, with their expansive reach, need to be innovating in this space as well. Some of the smartest brands here are trying thoughtful new strategies to improve guest comfort and boost well-being.

1 month ago

What Luxury Hospitality Can Learn From These First-Time Hoteliers

What Luxury Hospitality Can Learn From These First-Time Hoteliers

Colin Nagy, Skift

Ambitious first-time hoteliers are forging some of the most intriguing hospitality experiences. The power of the beginner's imagination combined with knowledge and passion from other industries is adding up to exactly what the most jaded travelers want.

1 month ago

Keeping Up With the Escalating Standards in Luxury Hospitality

Keeping Up With the Escalating Standards in Luxury Hospitality

Colin Nagy, Skift

The level of competition at the ultra-premium end of hospitality is unimaginably high, and it keeps getting higher. Extraordinary service and experiences quickly become table stakes as guest expectations continue to skyrocket. A culture of creativity gives the best hoteliers that distinctive edge.

2 months ago

Who’s Cracked the Code on High-End Homesharing?

Who’s Cracked the Code on High-End Homesharing?

Colin Nagy, Skift

ThirdHome just might have the winning formula on what affluent homeowners want when sharing properties. Scaling quality and keeping up a high level of trust will be key as it grows.

2 months ago

Four Seasons Shows That Hospitality Can Be a Passport to a Global Career

Four Seasons Shows That Hospitality Can Be a Passport to a Global Career

Colin Nagy, Skift

Hospitality can be the gateway to a richly rewarding global career. But even some of the top brands aren’t making this sell well enough to the next generation of talent. Here’s how to do it.

3 months ago

What Retailer Muji Gets Right With Its New Flagship Hotel in Tokyo

What Retailer Muji Gets Right With Its New Flagship Hotel in Tokyo

Colin Nagy, Skift

More travelers want a lower price point without sacrificing aesthetics and vibe. Much can be learned from Muji's example in Tokyo, particularly the product integration and room design.

3 months ago

Why George Clooney’s Sultan of Brunei Hotels Boycott Is Misguided

Why George Clooney’s Sultan of Brunei Hotels Boycott Is Misguided

Colin Nagy, Skift

Clooney’s effort to boycott the Dorchester Collection is the wrong approach. In effect, it actually serves to harm the frontline staff and workers in the hotels that create the magic for guests and Hollywood luminaries alike.

3 months ago

Emirates: The Media Company That Happens to Fly Jets Too

Emirates: The Media Company That Happens to Fly Jets Too

Colin Nagy, Skift

When you dig into how much it invests in its in-flight entertainment, Emirates is actually a flying media company. Its investment is hugely passenger-centric, but advertisers certainly don't mind reaching a highly qualified audience.

4 months ago

10 Ways the Hospitality Industry Can Keep From Being Lazy

10 Ways the Hospitality Industry Can Keep From Being Lazy

Colin Nagy, Skift

It's easy to get lost in macrotrend land. But the rubber hits the road in actions. And here are some ideas to make experiences better, without any heavy lifting.

4 months ago