Articles tagged “starwood”

Marriott Hack May Have Come From China

Marriott Hack May Have Come From China

Patrick Clark and Paul Panckhurst, Bloomberg

We're still in the very early stages of the investigation, so it's probably best to treat information like this with caution.

2 weeks ago

Marriott CFO Refuses to Detail Potential Financial Impact of Hack

Marriott CFO Refuses to Detail Potential Financial Impact of Hack

Patrick Clark, Bloomberg

This hack is going to be extremely costly for Marriott, with costs inflated by whatever fines handed down by European regulators for privacy violations. One has to wonder whether an event like this was covered in Marriott's agreement to purchase Starwood, too.

2 weeks ago

Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

Sean O'Neill, Skift

Several years ago, the hotel industry fought U.S. federal watchdog efforts to fine chains for negligent data protection practices, arguing that hotels had things under control. Hmm. A rash of hotel security incidents since then undercuts the claims of hotels, which need to take a more bank-like approach to data protection.

2 weeks ago

What Marriott’s Data Breach Means for the Hotel Giant and Guests

What Marriott’s Data Breach Means for the Hotel Giant and Guests

Deanna Ting, Skift

Starwood Preferred Guest elite members thought that not getting full stay credits would be the absolute worst of this mega-merger.

2 weeks ago

Marriott Says Hackers Breached Data on 500 Million Starwood Guests

Marriott Says Hackers Breached Data on 500 Million Starwood Guests

Giles Turner and Sree Vidya Bhaktavatsalam, Bloomberg

The hotelier acquired Starwood brands in 2016 for $14 billion but it seems like since 2014 hackers were accessing data in guest reservation systems on millions of guests, including some passport numbers and credit card information. Will this be yet another setback for the broader industry effort to persuade consumers to share information in exchange for better service?

2 weeks ago

H​ow’s Marriott’s Massive Loyalty Merger Going? We Asked 5 Starwood Members​ to Weigh In

H​ow’s Marriott’s Massive Loyalty Merger Going? We Asked 5 Starwood Members​ to Weigh In

Grant Martin, Skift

Most Marriott Rewards and Starwood Preferred Guest members enjoyed a seamless integration earlier this year when the two programs merged. For some, however, latent issues are still hampering the experience. We asked five Starwood members about their journeys.

4 weeks ago

Sheraton Revamp Could Bring Substantial Revenue Boost: Latest Skift Research

Sheraton Revamp Could Bring Substantial Revenue Boost: Latest Skift Research

Rebecca Stone, Skift Research

Sheraton is now Marriott’s third largest brand, coming after only Marriott and Courtyard by Marriott, and the largest outside of North America. As a result, getting this turnaround right is critically important for the company in the eyes of investors, owners, consumers, and other stakeholders.

4 months ago

Early Stumbles for Marriott and Starwood Loyalty Merger

Early Stumbles for Marriott and Starwood Loyalty Merger

Grant Martin, Skift

The union of Marriott and Starwood's loyalty programs last week could have gone far worse based on mergers past. But it also could have gone better.

4 months ago

Marriott and Starwood Face Speed Bumps in Loyalty Merger

Marriott and Starwood Face Speed Bumps in Loyalty Merger

Grant Martin, Skift

The planned integration of Starwood Preferred Guest and Marriott Rewards did not go entirely smoothly this weekend. Some members were not shy about expressing their unhappiness.

4 months ago

Starwood Preferred Guest Offers Extra Points for Mobile Check-Ins

Starwood Preferred Guest Offers Extra Points for Mobile Check-Ins

Grant Martin, Skift

Mobile check-in isn't new for a hotel to roll out, but the Starwood Preferred Guest promotion could help it go more mainstream.

8 months ago

Marriott and Starwood Pull Off a Merged Loyalty Program That Makes Everyone Happy

Marriott and Starwood Pull Off a Merged Loyalty Program That Makes Everyone Happy

Grant Martin, Skift

Marvel: "Infinity War is the most ambitious crossover event in history"
Marriott Rewards and Starwood Preferred Guest: "Hold my beer"

8 months ago

Marriott’s Revamp of Aloft and Element Points to the Future of Select Service Hotels

Marriott’s Revamp of Aloft and Element Points to the Future of Select Service Hotels

Deanna Ting, Skift

Everyone suspected the efficiency and consistency of the Marriott "machine" would be a perfect match up for Starwood's creative and innovative lifestyle brands. While it appears to be working for Aloft and Element, the true measure of success will be what Marriott can do with a brand like Sheraton.

11 months ago