Articles tagged “starwood”

Marriott CEO Tells Senators Passport Changes Being Considered After Data Breach

Marriott CEO Tells Senators Passport Changes Being Considered After Data Breach

Dennis Schaal, Skift

You can see the dilemma that Marriott and other hotels face: Keep passport data strictly at the property level, where management may not be technically adept, or centralize the information where it can be potentially hacked in one fell swoop. CEO Sorenson is leaning toward the local approach. Either way is risky business.

4 months ago

Marriott Loyalty Rebrand Enables Everyone to Move On With the Merger

Marriott Loyalty Rebrand Enables Everyone to Move On With the Merger

Grant Martin, Skift

In February, Marriott will unite its former three loyalty programs under a new flagship brand called Marriott Bonvoy.

6 months ago

Marriott Says 5 Million Unencrypted Passport Numbers Part of Breach

Marriott Says 5 Million Unencrypted Passport Numbers Part of Breach

Deanna Ting, Skift

In short: The data breach was not as bad as we originally thought, but it was still pretty bad, and fairly big.

6 months ago

Marriott Hack May Have Come From China

Marriott Hack May Have Come From China

Patrick Clark and Paul Panckhurst, Bloomberg

We're still in the very early stages of the investigation, so it's probably best to treat information like this with caution.

7 months ago

Marriott CFO Refuses to Detail Potential Financial Impact of Hack

Marriott CFO Refuses to Detail Potential Financial Impact of Hack

Patrick Clark, Bloomberg

This hack is going to be extremely costly for Marriott, with costs inflated by whatever fines handed down by European regulators for privacy violations. One has to wonder whether an event like this was covered in Marriott's agreement to purchase Starwood, too.

7 months ago

Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

Sean O'Neill, Skift

Several years ago, the hotel industry fought U.S. federal watchdog efforts to fine chains for negligent data protection practices, arguing that hotels had things under control. Hmm. A rash of hotel security incidents since then undercuts the claims of hotels, which need to take a more bank-like approach to data protection.

8 months ago

What Marriott’s Data Breach Means for the Hotel Giant and Guests

What Marriott’s Data Breach Means for the Hotel Giant and Guests

Deanna Ting, Skift

Starwood Preferred Guest elite members thought that not getting full stay credits would be the absolute worst of this mega-merger.

8 months ago

Marriott Says Hackers Breached Data on 500 Million Starwood Guests

Marriott Says Hackers Breached Data on 500 Million Starwood Guests

Giles Turner and Sree Vidya Bhaktavatsalam, Bloomberg

The hotelier acquired Starwood brands in 2016 for $14 billion but it seems like since 2014 hackers were accessing data in guest reservation systems on millions of guests, including some passport numbers and credit card information. Will this be yet another setback for the broader industry effort to persuade consumers to share information in exchange for better service?

8 months ago

H​ow’s Marriott’s Massive Loyalty Merger Going? We Asked 5 Starwood Members​ to Weigh In

H​ow’s Marriott’s Massive Loyalty Merger Going? We Asked 5 Starwood Members​ to Weigh In

Grant Martin, Skift

Most Marriott Rewards and Starwood Preferred Guest members enjoyed a seamless integration earlier this year when the two programs merged. For some, however, latent issues are still hampering the experience. We asked five Starwood members about their journeys.

8 months ago

Sheraton Revamp Could Bring Substantial Revenue Boost: Latest Skift Research

Sheraton Revamp Could Bring Substantial Revenue Boost: Latest Skift Research

Rebecca Stone, Skift Research

Sheraton is now Marriott’s third largest brand, coming after only Marriott and Courtyard by Marriott, and the largest outside of North America. As a result, getting this turnaround right is critically important for the company in the eyes of investors, owners, consumers, and other stakeholders.

11 months ago

Early Stumbles for Marriott and Starwood Loyalty Merger

Early Stumbles for Marriott and Starwood Loyalty Merger

Grant Martin, Skift

The union of Marriott and Starwood's loyalty programs last week could have gone far worse based on mergers past. But it also could have gone better.

11 months ago

Marriott and Starwood Face Speed Bumps in Loyalty Merger

Marriott and Starwood Face Speed Bumps in Loyalty Merger

Grant Martin, Skift

The planned integration of Starwood Preferred Guest and Marriott Rewards did not go entirely smoothly this weekend. Some members were not shy about expressing their unhappiness.

11 months ago