IHG Is the Model for Hotel Chains on Cancellations as Crisis Mounts
Photo Credit: A junior suite at the InterContinental Marseille - Hotel Dieu. Parent company HG has expended its cancellation fee waiver. IHG
Skift Take
Of the big global hotel chains, IHG is so far leading the way in terms of a customer-centric cancellation policy. Its rivals should take note.
UPDATE: Hilton has pointed Skift towards a much more generous cancellation policy, than the one it originally gave us. The company is allowing those with existing bookings to cancel or amend free of charge, 24-hours before arrival, up until the end of April. The same is true for new bookings for any future arrival date. It effectively supersedes the information given on its March 12 press statement.
Wyndham has also updated its policy.
UPDATE 2: Marriott has now expanded its policy.
UPDATE 3: Hyatt has updated its policy.
ORIGINAL STORY: As lockdowns across the globe become more prevalent and travel increasingly slows to a standstill, booked travelers are moving fast to unwind reservations — and get their money back. Requests being lobbed at hotels reached a new, fevered pitch this week.
Here's what Skift knows:
InterContinental Hotels Group is waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9 and April 30,
