Articles tagged “marriott”

What Marriott’s CEO Had to Say About Airbnb, Amazon and Google

What Marriott’s CEO Had to Say About Airbnb, Amazon and Google

Deanna Ting, Skift

Unlike some of its hotel peers, Marriott isn't giving up on its hopes of being the world's favorite travel company.

4 days ago

Marriott Loyalty Critics Launch New Bonvoyed Activist Campaign

Marriott Loyalty Critics Launch New Bonvoyed Activist Campaign

Grant Martin, Skift

It's rare that loyalty program members get worked up enough to create their own activist campaign. They usually just bolt. That Marriott's members have done so is a testament to how loyal some of its customers want to remain.

5 days ago

How Marriott Plans to Supercharge Growth Starting With 1,700 New Hotels in 3 Years

How Marriott Plans to Supercharge Growth Starting With 1,700 New Hotels in 3 Years

Deanna Ting, Skift

Marriott says you really can have it all when it comes to a hotel company — both scale and quality. But can you really do that without sacrificing one for the other? Guess we'll find out over the next three years.

6 days ago

Activist Marriott Loyalty Members Launch Campaign to Air Complaints

Activist Marriott Loyalty Members Launch Campaign to Air Complaints

Grant Martin, Skift

The Bonvoyed campaign is certainly the most ostentatious attempt at drawing attention to Marriott’s latent IT issues. If it’s not careful, however, bonvoyed.com may face the same fate as United’s blocked customer activist website, untied.com.

2 weeks ago

Marriott CEO Tells Senators Passport Changes Being Considered After Data Breach

Marriott CEO Tells Senators Passport Changes Being Considered After Data Breach

Dennis Schaal, Skift

You can see the dilemma that Marriott and other hotels face: Keep passport data strictly at the property level, where management may not be technically adept, or centralize the information where it can be potentially hacked in one fell swoop. CEO Sorenson is leaning toward the local approach. Either way is risky business.

2 weeks ago

Marriott Cites Growing Pains Following Data Breach, Labor Strikes

Marriott Cites Growing Pains Following Data Breach, Labor Strikes

Deanna Ting, Skift

Being bigger, Marriott is discovering, may not always be better in the short term. But if the company can weather a massive cyberattack and some debilitating labor strikes, the future shouldn't be nearly as challenging, executives hope.

3 weeks ago

Marriott’s New Marketing Campaign Aims to Make Bonvoy a Thing

Marriott’s New Marketing Campaign Aims to Make Bonvoy a Thing

Deanna Ting, Skift

We can just imagine what some befuddled viewers of the Oscars were thinking Sunday night, but here are a few guesses: Uhhh, what does Bonvoy mean? Bon Voy ... age? Also, stop trying to make Bonvoy happen.

4 weeks ago

Marriott and Accor Each Have a New Partnership With European Football Giants

Marriott and Accor Each Have a New Partnership With European Football Giants

Isaac Carey, Skift

The hotel giants are harnessing the world's favorite sport to get the word out about their new loyalty programs. This is a smart move which should give the brands lots of visibility, and entice soccer fans.

1 month ago

Independent Meeting Planners Fight Back Against Commission Cuts

Independent Meeting Planners Fight Back Against Commission Cuts

Rayna Katz, Skift

It’s been just over a year since Marriott made its move, the first in a wave of such measures. But instead of getting knocked down by the trend, independent meeting planners are finding ways to take control of their businesses.

1 month ago

Hilton CEO: ‘We’re Not Trying to Compete With Google, Amazon and Apple’

Hilton CEO: ‘We’re Not Trying to Compete With Google, Amazon and Apple’

Deanna Ting, Skift

Can a single brand ever really own a customer? We think Hilton CEO Chris Nassetta is onto something here, but that won't necessarily stop his travel peers from trying to do that in their own ways.

2 months ago

Hotel Direct Booking Efforts Create Lasting Loyalty: New Report

Hotel Direct Booking Efforts Create Lasting Loyalty: New Report

Deanna Ting, Skift

Two years in, it appears that consumers didn't just sign up for the loyalty programs to get a discount. Or even if they did, they've also come to realize the additional benefits of booking direct.

2 months ago

Housekeeper Sues Marriott Subsidiaries Over Sexual Misconduct Allegations

Housekeeper Sues Marriott Subsidiaries Over Sexual Misconduct Allegations

Rebecca Greenfield, Bloomberg

Marriott has been trying to deflect the concerns of female housekeepers for years now, but things are starting to heat up for the hotel brand.

2 months ago