Business Travel
Skift Backstage Podcast: Lola CEO on Why Messaging Matters
Tune in to hear how Paul English is rethinking the tools that travel agents use.
Travel Agents
This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.
Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.
Read more
Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.
Travel Agents
Online Travel Agencies Vs. Travel Agents: It’s Getting Personal
With dozens of online sources available to consumers, travel consultants need the ability to clearly articulate the benefits of consulting an expert.
Sponsored 
Media and PR
Travel Agents Struggle to Market Against Online Travel Giants
When it comes to reaching consumers, travel agencies don't have the resources to fight against travel providers and online booking titans. They need to be more creative with the tools they do have, and many are experimenting on social media and other digital channels.
Business Travel
Why the Future Isn't All Bad for the Right Kind of Travel Agents
There are fewer generalist jobs right now, but there's a demand from consumers for specialized knowledge in the field.
Business Travel
Mobile Apps and the Evolution of the Next-Generation Travel Agent
Are travel agents being leveraged to serve as teachers for machine learning artificial intelligence? Time will tell.
Business Travel
New Skift Trends Report: The Travel Agent of the Future
Humans still have a future in travel, but we need to get increasingly specialized and savvy about how we connect with the smartphone-enabled consumer. We must look to the in-roads between high tech and high touch and how these two factors work together to create truly unique travel experiences.
Business Travel
Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations
Thomas Cook’s disastrous merger with The Co-operative Group in 2011 gave it more than 1,200 retail shops at a time when the public was switching to online sales. Gradually it has been trying to reduce this number while at the same time improving those deemed to be in key locations.
Business Travel
Travel Agency Acquisitions Are Being Driven by Aging and Ambition
Many of the mergers and acquisitions among leisure travel agencies have been sought after by big companies looking to grow their sales volume, for a variety of reasons. But an aging population of agency owners is looking for an escape hatch as well, adding fuel to the acquisition frenzy.
Business Travel
Business Travelers Booking With Travel Agents Aren't Using the Sharing Economy
One-in-four of Travel Leaders Group's business travel agents say their sales numbers are worse than last year. You have to worry about the sector's health going into 2017, given its quantifiable decline compared to previous years.
Business Travel
Expedia In No Rush To Replace Outgoing Northern Europe Boss
It seems Expedia is happy to bide its time to find a replacement for Andy Washington, its managing director for Northern Europe.