Dubai Strengthens Passenger Rights Rules to Rebuild Traveler Trust
Dubai’s passenger rights framework means one regulator, one rulebook. The details around enforcement are still to come, though.
Travel Agents
This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.
Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.
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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.
American Express Saw Strong Luxury Spending in Q1, Airline Softness in April
A lot of companies are seeing strength among premium customers and hesitancy at lower rungs, but American Express skews toward the upper echelon.
Inside the $2.4 Billion Agency Powering Luxury Travel’s Elite Advisors
For years, Global Travel Collection's $2.4 billion in sales has been spread across legacy brands, masking its true scale. Its brand unification is a signal that scale is becoming the defining competitive advantage in luxury travel.
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Fora Travel Is Focused on Growth and a Small Acquisition Helps Build AI Tools
Fora Travel has the luxury of being private and can build its business — seemingly at a decent pace — without getting second-guessed in quarterly earnings calls.
Southeast Asia Travel Operators Hit by Trip Cancellations and Delays
Bookings might bounce back in June. But if fuel costs keep climbing and wallets get tighter, the bigger worry is whether it will erode the spending power that makes Southeast Asians want to travel at all.
TBO’s North America Deal Begins to Show Up in the Numbers
The Classic Vacations acquisition hands TBO a new distribution footprint. It brings higher-value bookings and deep industry relationships. But that also means that TBO’s numbers will look messy until the integration is done.
Q&A: Inside Civitatis’ Push to Own the Spanish-Language Tours Market
Offering wide-scale travel experiences is one thing — curating high-quality activities specifically for the world's 850 million Spanish- and Portuguese-speaking travelers is another. With its relaunched app, Civitatis is dedicated to keeping the travel planning process simple and culturally resonant for its global audience of travelers.
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Selectour’s New AI Aims to Fix The Booking Handoff Problem
For a travel sector eager to automate, the basics still matter — especially continuity between bots and human travel agents. Selectour and Kleio tackle the handoff problem, and the effort could prepare advisors for the agentic future.
Expedia Hires Former Google VP as First Chief AI Officer
Expedia Group’s move to bring in Xavier Amatriain, a heavyweight from Google, as its inaugural Chief AI and Data Officer underscores its intent to lead on travel technology in the AI age.
Wyndham Debuts a Paid Loyalty Plan: $95 a Year for Discounts and Higher Status
Wyndham is monetizing the very concept of being a repeat hotel guest, while providing discounts on bookings with other travel suppliers. Expect the industry to watch this move closely.