Hyatt wants investors to place more value on its premium guests. The catch: much of its growth pipeline depends on its easier-to-scale Essentials brands.
Ten years after Hilton, Marriott, and other chains began coaxing travelers to book directly, online travel agencies still control roughly the same slice of the pie. Yet the chains have won the economics: lower commissions, better contract terms, and stronger loyalty programs.
On this week’s Good Morning Hospitality, A Skift Podcast: Hotels Edition, Sarah Dandashy and Steve Turk break down Hyatt’s rollout of ChatGPT Enterprise across the company and what it signals…
Hyatt’s unconventional leadership pick points to a bigger shift. Growing in India now takes more than hotel know-how, it requires sharp consumer insight and strong brand discipline.
Hyatt is rolling out ChatGPT Enterprise across the company, American Airlines is shutting down merger speculation with United, and Google is adding new tools to keep travelers inside its ecosystem…