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Skift Global Forum 2021

Complete coverage of speakers and conversations at the travel industry’s top event. Read summaries, watch video highlights, and stay up to date with the latest announcements.

Airlines

12 Can’t-Miss Quotes From Skift Global Forum

The global travel industry still faces uncertainty in its recovery. But one thing is certain from all the interviews (and sometimes opposing viewpoints) at Skift Global Forum: How the world travels won't look like it did two years ago.

12 Can’t-Miss Quotes From Skift Global Forum

Tourism

How Travel Execs Reacted to Airbnb CEO Brian Chesky’s Golden Age Vision

Several fellow speakers aligned themselves with Brian Chesky at Skift Global Forum in a surprising show of unity among the dogfighting.

How Travel Execs Reacted to Airbnb CEO Brian Chesky’s Golden Age Vision

Travel Technology

Hopper CEO Hopes to Create a Google-Crushing Superapp for Travel

The generational signs are there, according to Hopper Chief Frederic Lalonde , and they're showing a future for superapps in the West.

Hopper CEO Hopes to Create a Google-Crushing Superapp for Travel

Hospitality

TWA Hotel Owner: Hospitality Needs to Adopt the Airline Pricing Model

Airlines shed their money-losing reputation by unbundling products and services and charging passengers on an à la carte basis. The recovering hotel industry could deploy the concept to make more money coming out of the pandemic.

TWA Hotel Owner: Hospitality Needs to Adopt the Airline Pricing Model
Free Read

Travel Technology

Skift Global Forum Video: Transformation in Travel — Spotlight on Payments

In this video conversation from Skift Global Forum 2021, we hear from Carleigh Jaques, Senior VP, General Manager, Cybersource, a Visa Solution, about the changing nature of digital payments in the post-pandemic era.

Skift Global Forum Video: Transformation in Travel — Spotlight on Payments

Tourism

U.S. Destinations Rush Plans to Welcome Return of International Visitors

Those U.S. destinations that have stayed ready during the pandemic for the return of international visitors don't have to waste valuable time getting prepped. The White House's unexpected relaxation of rules, however, has tourism officials scrambling.

U.S. Destinations Rush Plans to Welcome Return of International Visitors

Hotels

Accor’s Hotel Owners Are Clamoring to Become Lifestyle Brands

CEO Sebastien Bazin has certainly evolved Accor's luxury and lifestyle lineup, but will that be enough to help him finally break into the U.S. market?

Accor’s Hotel Owners Are Clamoring to Become Lifestyle Brands

Online Travel

Booking Holdings CEO Expands on the ‘Connected Trip’ Vision

CEO Glenn Fogel has said before Booking Holdings must knit together "the connected trip" for customers, but not everyone has grasped the vision. Fogel seems right in saying that selling bundles of travel products is no longer enough in an era of Uber- and Amazon-style customer service.

Booking Holdings CEO Expands on the ‘Connected Trip’ Vision

Airlines

Southwest’s Incoming CEO Says Hiring Will Be a Big Early Challenge

Southwest Airlines' Robert Jordan is mostly excited about his new job but also "20 percent terrified." And for good reason, he takes the helm as the carrier navigates a hiring crunch in the midst of the recovery from the worst crisis in its history.

Southwest’s Incoming CEO Says Hiring Will Be a Big Early Challenge

Hospitality

Hilton CEO: Business Travel Demand Will Eclipse 2019 Levels in 3 Years

Don't discount the return of business travel demand, but Hilton has an advantage in having a bulk of its business transient traffic coming from smaller companies. Those relying on major corporate traffic to fill hotel rooms shouldn't get too excited quite yet.

Hilton CEO: Business Travel Demand Will Eclipse 2019 Levels in 3 Years

Online Travel

How Expedia Is Breaking Down Its Siloed Brands Approach

Wow, CEO Expedia Peter Kern isn't afraid of saying what he thinks.

How Expedia Is Breaking Down Its Siloed Brands Approach

Tourism

Can Tourism Go Outside Its Comfort Zone by Confronting Social Issues Head-On?

The message from these two outspoken speakers was clear: the travel industry must go beyond easy rhetoric on diversity to be inclusive, and community-minded. Copping out is not an option.

Can Tourism Go Outside Its Comfort Zone by Confronting Social Issues Head-On?