Bernstein emphasizes a non-standard measure, customer growth rather than room night growth, to assess Airbnb versus rivals. That's because Airbnb has more multi-bedroom properties than it did pre-Covid. That's out-of-the-box thinking.
Hopper is under pressure to get profitable, and an IPO may be in its long-range plans. Blowback against some of its fintech products and issues with hotel chains, aren't helping.
Booking.com can argue that it doesn't used banned screen-scraping to access Ryanair flights. Meanwhile, Google, "an honest/transparent OTA," can do no wrong in Ryanair's eyes.
Did you miss some of our Skift Research reports during a busy year? Have no fear! We've gone back and hand-picked our favorite 12 must-read reports for the year.
For travel agencies to navigate the next evolution of business-to-business travel booking, they need a forward-thinking technology partner that knows how to balance digital innovation with human expertise — especially in an industry known for its resistance to change.
It's ironic that one of the first reported instances of AI taking jobs in the travel industry revolves around Trivago displacing a couple of dozen pitchmen and pitchwomen around the world.