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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Airlines

A Passenger Wish List When Designing an Airline From Scratch

What would the Casper or Warby Parker of the aviation world look like? We take a stab at outlining the characteristics.

Colin Nagy, Skift | 7 years ago

A Passenger Wish List When Designing an Airline From Scratch

Airlines

American Airlines Seats and Services Are Finally Living Up To Its Marketing

American promised a bold vision with its ad campaigns. And it seems to be coming true.

Colin Nagy, Skift | 7 years ago

American Airlines Seats and Services Are Finally Living Up To Its Marketing

Airlines

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

A stripped-down business class fare could be an easy way for airlines to monetize inventory that would be given away for free.

Colin Nagy, Skift | 7 years ago

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

Airlines

Love Global Entry? 6 More Options That Speed Travelers Through Customs

Global Entry is the gateway drug. Now other countries are allowing you to skip through immigration faster than ever before. And it is easier than you would think.

Colin Nagy, Skift | 7 years ago

Love Global Entry? 6 More Options That Speed Travelers Through Customs

Ground Transport

Japanese Rail Has a New Hyper-Luxury Commute from Tokyo to Hokkaido

Japan ups the ante on luxurious rail travel, and builds a product the operator thinks will diversify revenue sources. Now if only tickets could be had.

Colin Nagy, Skift | 7 years ago

Japanese Rail Has a New Hyper-Luxury Commute from Tokyo to Hokkaido

Hotels

Craft Coffee Is Poised to Create a More Interesting Hospitality Experience

The big idea is to make it easy for larger, national hotel chains to conduct local, nuanced and interesting coffee programs that are cost-efficient. And without the hassle of having to do it all yourself, including equipment, roaster relationships and barista training. Craft coffee is having its moment.

Colin Nagy, Skift | 7 years ago

Craft Coffee Is Poised to Create a More Interesting Hospitality Experience

Airlines

6 Things To Watch at Middle Eastern Carriers as They Cut Services

One of the last bastions of true hospitality in the air is going through some belt tightening.

Colin Nagy, Skift | 7 years ago

Airlines

5 Missed Opportunities for Better In-Flight Entertainment

Compared to a decade ago in-flight entertainment is in a great place. Here's how to make it so much better.

Colin Nagy, Skift | 7 years ago

5 Missed Opportunities for Better In-Flight Entertainment

SkiftX

Monocle Founder on Design Inspiration and What’s Missing From Today’s Travel Ecosystem

Attention to detail has done wonders for Monocle and its sister-brand studio over the last decade. The travel industry could learn from it.

Colin Nagy, Skift | 7 years ago

Monocle Founder on Design Inspiration and What’s Missing From Today’s Travel Ecosystem

Airlines

Why It’s So Hard to Say Goodbye to Boeing’s Iconic 747

An icon of the skies draws closer to retirement.

Colin Nagy, Skift | 7 years ago