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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Online Travel

How the iPhone Changed the Way We Travel for Better or Worse

The hardware and evolving software on the iPhone removed friction for travelers in immeasurable ways. It also created friction. The iPhone beckons us whenever we have an idle moment, forcing us to miss some of the things that make travel, particularly solo travel, so beautiful.

Colin Nagy, Skift | 7 years ago

Airlines

What It Takes to Build the Perfect Premium Airport Lounge

Here are the brands that are innovating and getting the lounge experience right.

Colin Nagy, Skift | 7 years ago

What It Takes to Build the Perfect Premium Airport Lounge

Airlines

Clear Strives to Become an Airport Security Alternative for Supertravelers

Clear's user experience has evolved significantly since its launch, and the service bears a look from supertravelers — and potentially beyond.

Colin Nagy, Skift | 7 years ago

Clear Strives to Become an Airport Security Alternative for Supertravelers

Airlines

Hong Kong’s Chek Lap Kok Airport Will Endure as a Global Hub

There's more hub competition heating up in the region, but Hong Kong's Chek Lap Kok manages to capture the magic and inspiration of travel.

Colin Nagy, Skift | 7 years ago

Hong Kong’s Chek Lap Kok Airport Will Endure as a Global Hub

Hotels

A New Breed of French Hoteliers Has a Budget Response to Airbnb

A beautiful, well designed room in Paris for 150 euros a night? This might be an interesting counter to the rise of Airbnb in the city.

Colin Nagy, Skift | 7 years ago

A New Breed of French Hoteliers Has a Budget Response to Airbnb

Ground Transport

Lux Bus Startup Hopes Design and Flat Beds Will Make Overnight Trips Appealing

Cabin seeks to bring style and a "moving hotel" approach to the overnight bus journey. They've nailed the design and approach, but will Californians choose it over flying?

Colin Nagy, Skift | 7 years ago

Lux Bus Startup Hopes Design and Flat Beds Will Make Overnight Trips Appealing

Hotels

Decoding the Hoshinoya Tokyo Hotel Experience

The Hoshino Resorts brand melds Japanese tradition with modern design and incredible service. Its ambitions outside of Japan, if successful, may some day serve as powerful cultural diplomacy for the country.

Colin Nagy, Skift | 7 years ago

Decoding the Hoshinoya Tokyo Hotel Experience

Hotels

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Upper House's general manager details how the Hong Kong-based hotel finds the balance between tech, customer relationship management, and frontline service.

Colin Nagy, Skift | 7 years ago

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Business Travel

Business Travel Startups and Services for Those In-Between Moments

A series of innovators are trying to address the moments between arrival and check-in, work and play, and other found moments.

Colin Nagy, Skift | 7 years ago

Business Travel Startups and Services for Those In-Between Moments

Hotels

A Scenario-Based Guide to Hotels for Business Travel in Hong Kong

A quick, no-nonsense guide to where to stay for business trips in one of the world's most spectacular cities: Hong Kong.

Colin Nagy, Skift | 7 years ago

A Scenario-Based Guide to Hotels for Business Travel in Hong Kong