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On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Online Travel

Voice Search Will Change Travel Marketing Faster Than You Think

Voice will change the current travel marketing funnel much faster than we think. Savvy marketers and technologists should begin thinking about ways to make an impact on this burgeoning channel.

Colin Nagy, Skift | 6 years ago

Voice Search Will Change Travel Marketing Faster Than You Think

Hotels

Interview: Nihi Hotels CEO on Creating a Cult Property That’s Distinctly Luxurious

It takes old-school hospitality expertise and new-school marketing hustle to create a cult property from scratch. Nihi Sumba Island seems to be the culmination of both, plus it has the right capital and vision.

Colin Nagy, Skift | 6 years ago

Interview: Nihi Hotels CEO on Creating a Cult Property That’s Distinctly Luxurious

Hotels

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

Here is a list of inspiring hospitality experiences and properties to consider for 2018 travels. The selections are tied together by each property's vision, uniqueness, and focus on guest experience.

Colin Nagy, Skift | 6 years ago

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

Hotels

Hospitality and Retail Join Forces But It Shouldn’t Be Forced

In the rush to smash together retail and hotels, brands have to focus on doing this with a lot of care and intention. Sometimes a brand just isn't that important.

Colin Nagy, Skift | 6 years ago

Hospitality and Retail Join Forces But It Shouldn’t Be Forced

Business Travel

The Modern Concierge Is Too Skilled to Be Made Redundant by Technology

It would be easy to dismiss a concierge as a relic of another time. But concierges are the secret weapon of the educated traveler, and when the job is done well, it is vital.

Colin Nagy, Skift | 6 years ago

The Modern Concierge Is Too Skilled to Be Made Redundant by Technology

Airlines

Best Airline and Hotel Innovators in 2017 From a Business Traveler’s Perspective

Here's to some of the most innovative and thoughtful brands in travel today. These companies are doing the heavy lifting to make travel and hospitality more inspiring.

Colin Nagy, Skift | 6 years ago

Best Airline and Hotel Innovators in 2017 From a Business Traveler’s Perspective

Airlines

Business Class Must-Haves That Airlines Neglect at Their Peril

As airlines double down on investment in business class, there are some experiential table stakes for customers paying the money to sit up front.

Colin Nagy, Skift | 6 years ago

Business Class Must-Haves That Airlines Neglect at Their Peril

Tourism

Qatar Under Blockade Is a Mix of Time-Sucking Layovers and a Fascinating Crossroads

While much of the news media focuses on bigger-picture geopolitical issues emanating from the Saudi-led blockade, it is actually the small constrictions that can be the most painful in Qatar. But, despite increased travel friction, Doha remains one of the most intriguing places in the world at the moment.

Colin Nagy, Skift | 7 years ago

Qatar Under Blockade Is a Mix of Time-Sucking Layovers and a Fascinating Crossroads

Hotels

Opinion: Smart Hotels Don’t Pander to Millennial Desires

In an age of Permanxiety, there exists an opportunity for old, classic, elegant hotels to be newly relevant. High-touch and anti-digital is newly cool (for some).

Colin Nagy, Skift | 7 years ago

Opinion: Smart Hotels Don’t Pander to Millennial Desires

Airlines

First Class Is Shrinking but Here’s Why It Remains Important

First class is becoming more rarified as carriers emphasize dense business class configurations. But the most exclusive product does still play a role for well-heeled customers and the marketing departments of top carriers.

Colin Nagy, Skift | 7 years ago

First Class Is Shrinking but Here’s Why It Remains Important